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Cox Service Assurance PlanSM Terms and Conditions
Cox Service Assurance PlanSM Terms & Conditions


 

We are pleased that you have selected Cox Service Assurance Plan, the inside wire repair plan provided by Cox Communications, Inc. ("Cox"). By subscribing to the Cox Service Assurance Plan, you agree to be bound by these Terms and Conditions.

Under Cox Service Assurance Plan service, Cox will identify wiring trouble locations within your home and repair Inside Telephone Wire, telephone jacks, Inside Cable Wire and/or Internet wiring and cable outlets.

  • "Inside Telephone Wire" is defined as the wires that run from the connection point (usually a small box on the outside of your home) to the telephone jacks inside your home.
  • "Inside Telephone Wire" does not include complex wires or wires that are connected to your telephones or other equipment in your residence.
  • "Inside Cable Wire" is defined as the wires that run from the demarcation point to the television set and/or cable modem or video equipment.
  • "Inside Cable Wire" does not include complex wires that are connected to your television sets or other customer premises equipment.

Under the Cox Service Assurance Plan, when Cox is notified by you of service problems, Cox will identify whether the problem is with your Inside Telephone Wire, Inside Cable Wire, telephone jacks or cable outlets or whether other on site equipment may be the problem. If the trouble is covered by the Cox Service Assurance Plan, Cox will repair or correct the trouble in a reasonable manner.

You acknowledge that Cox may reroute wire along baseboards and other locations to avoid replacement or repair in drywall, plaster or other materials. Cox will not remove pieces of wall, plaster, or sheetrock to access wiring. You shall be responsible for the cost of removing, repairing and replacing any wall, plaster or sheetrock that is required to access wiring.

Excluded from Cox Service Assurance Plan coverage are the following:

  • Telephone wire, internet wire and cable wire located beyond the demarcation point outside of your home;
  • Repair or replacement of wire connecting the telephone or other equipment to the telephone jack
  • Rewiring after a home is destroyed or damaged by fire, flood, earthquake, Acts of God, vandalism, gross negligence or willful damage
  • Initial installation of service and the installation of new jacks, new wiring or rewiring. These services will be performed at our regular installation and service rates
  • Cable or data wiring that runs between or among separate buildings, apartments or dwelling units in a multi-tenant property. If you reside in a multi-tenant building, campus or military housing, we suggest that you discuss inside wire repair responsibility with the manager or owner of the building
  • Repair or replacement of any existing telephone/internet/cable wire and telephone jacks not installed or existing in accordance with accepted industry standards as determined by Cox *
  • Inside cable outlets and cable wire used to receive unauthorized cable service
  • Trouble or problems existing prior to establishment of cable television service with Cox, or prior to selecting Cox Service Assurance service
  • Repair or replacement of telephones, answering machines, television sets, VCRs, set-top boxes used for channel selection or equipment leased or provided for receiving video or other services or any other equipment except that some equipment may be provided and maintained by Cox and may be repaired or replaced as part of your service.
  • Wiring that Cox is unable to access.

Available only to Cox customers not covered by other inside wire repair plans. Cox may immediately, and without notice, suspend or discontinue this service to a residence if service(s) are no longer being provided to the residence by Cox or if any misuse or abuse of the service occurs or if a hazard or danger to person or property exists which would prevent our technicians from performing the work in a safe manner.

Subject to any applicable rules or laws, Cox may discontinue the Cox Service Assurance service or change any of these Terms and Conditions. Cox will provide thirty (30) days prior written notice of any significant changes in the Terms and Conditions. This notice may be included in your monthly bill.

You may discontinue the Cox Service Assurance service at any time by calling our customer service office (see Contact Customer Support for the phone number).

Cox shall not be liable for any injuries to persons or property arising out of installations, maintenance or repairs performed in connection with the Cox Service Assurance service nor shall Cox be liable for any other damages including, but not limited to, indirect, incidental, special or consequential damages, arising from the customer's use or inability to use such inside telephone wire, cable wire, internet wire, telephone jacks or cable outlets.

COX EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES RELATED TO THE COX SERVICE ASSURANCE SERVICE. THIS DISCLAIMER EXPRESSLY INCLUDES, BUT IS NOT LIMITED TO, DISCLAIMER OF ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COX'S LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE AMOUNT PAID UNDER THIS AGREEMENT. To report a telephone or cable problem that you think may be related to your inside wiring, please contact a Cox Customer Support representative (see Contact Customer Support). If You are not the owner of the Property where Cox will perform these services, You hereby warrant and represent that you have obtained all necessary permissions from the owner of the building and you will indemnify Cox from any liability arising from a breach of the representation and warranty.