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Privacy Control eliminates unwanted telephone calls by requiring callers with blocked, anonymous, or unknown numbers to identify themselves before the customer’s phone rings.

In order to provide the highest quality service to our customers, Cox is changing the Privacy Control feature of Cox Digital Telephone. These changes will enable you to easily accept or reject an unidentified caller in fewer steps.  As a result, the following options will no longer be available:

• Bypass PIN - Frequent incoming callers with blocked Caller ID can no longer be added to an "Instant Access List" or be provided with a "Bypass PIN." Instead, these callers will be directed through the Privacy Control prompts in the same manner as all other callers with a blocked number.
• Callers "Do Not Call" message - Unwanted callers or solicitors will no longer be directed to a pre-recorded message asking them to remove your number from their calling database.

  Note: Rest assured, you will still be able to press 1 to Accept a call, or 2 to Reject a call from a blocked number.

 How Privacy Control Works

When Privacy Control is enabled, the following actions are prompted:

• Incoming call from anonymous caller
• Call answered by Privacy Control service
• Caller hears greeting announcement (interruptible)
  
  
• Caller hears two options:

1. Press 1 - If the call is urgent, caller can leave a name after the tone, or
2. Press 2 - Caller can send the call to voicemail.
   
   Note: If the caller pressed 1, they are then prompted to record their name.

• Caller must record their name for the call to be sent to the called party. If the name is not left, then a rejection announcement is played.
• Caller hears an attempt to connect the call and the 'please hold' announcement repeats.
  
  

The Privacy Control service calls Cox customers and plays the greeting (the caller's announcement) followed by this script:

1. Press 1 to accept the call.
2. Press 2 to reject the call.
3. Press 3 to send call to voicemail (if the customer hasCDT voicemail, otherwise only options 1 and 2 are provided).
   
   Note: Customer will get a confirmation regarding what option was chosen. If the caller hangs up while the customer is choosing an option, the system alerts the customer that the caller hung up)

• If the customer fails to respond, the caller hears the rejection announcement.
• If the customer is busy or does not answer, the caller hears the rejection announcement.