Cox Communications bills all customers in advance for monthly standard service charges and in arrears for usage-based charges such as On Demand/pay-per-view and long distance. Credits or charges for any service changes made during the month will be reflected in the next bill.

Payment in full is due to Cox by the “Due By” date indicated on your statement. If full payment is not received by this date your bill will become past due and may be subject to additional fees such as late payment charges, electronic reactivation fees, or returned check fees. For more information on these fees and all other charges, click here for charges detail.

Cox offers many convenient payment options for our customers – including access to 24/7 online and automated phone payments. click here for more information on all Payment Options. Most options are available to you at no charge. However, fees may apply for payments made over the phone with a Cox representative.

In additon to paying online or by mail, Cox also offers several payment location options.

Forms of payment accepted: cash, check, credit card, money order

Roanoke

5400 Fallowater Lane 24018
Mon. - Fri. 8 a.m. to 6 .m. / Sat. 8 a.m. to noon

Locations That Accept Cox Payments

Gas N Shop

401 Walnut Ave. 24014 .
Credit card only

Getty Mart

3842 Shenandoah Ave. 24017
Check, credit card, money order

Sky Mart

3902 Melrose Ave. 24017
Credit card only

One Stop Market

2223 Williamson Rd. 24018
Check, credit card, money order

One Stop Market

4331 Willilamson Rd. 24012
Check, credit card, money order

Vinton

Race Zone Food & Deli Store

1339 Hardy Rd. 24179
Credit card only

For location details including maps and directions, click here.

I If you have any questions regarding your bill or disagree with any portion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill's Due By date by calling (540) 776-3848 Mon. - Fri. 8 a.m. to 6 p.m. and Sat. 8 a.m. to noon.

You may also contact us by email

Or in writing to
Cox Communications
P. O. Box 13726
Roanoke, VA 24018

To dispute the outcome related to your telephone service you may file a complaint with the Public Utilities Commission
To dispute the outcome related to your cable service you may file a complaint with your local franchising authority. This address is printed on your Cox bill statement

Your bill is subject to a late fee if it is not paid within six days from the “Due By” date. A late fee of $3.50 will be assessed. If your bill is not paid within 25 days from the "Due By" date a late fee of $4.50 will be assessed.

A returned payment charge of $25.00 will be applied when any negotiable instrument presented for payment for service--including credit card, electronic payment or check--becomes dishonored and is returned to us by your financial institution.

If you pay your bill after the “Due By” date or have a payment returned by your financial institution, or you have a significant increase in usage-based charges, such as long distance, Cox may require a new or additional deposit. The deposit must be paid by cash, money order or credit card.

If you have recently added or removed services, a "partial month" charge or credit will appear on this statement. This charge or credit reflects the differences between your previous monthly rate and the new monthly rate from the date of the change in service to the end of the current billing cycle.

If your services are disconnected for non-payment, you must pay the outstanding balance in full, a month of service in advance, and a charge to reconnect your service. You may also be required to pay a deposit prior to activation of service.

A trip collection fee is charged if Cox has to visit the service location to collect an outstanding balance due after disconnection. Following a disconnection, monies collected by Cox at the service address could be subject to an additional $20.00 collection fee.

Online: Visit cox.com to register for 24-hour online access or make payments to your account.
Mail: Detach your payment coupon from the bottom of your bill statement and mail it with your check or money order to the address listed on the coupon. Please indicate your account number on your check. Make checks payable to Cox Communications. Allow 7 days for processing.
Phone: Call (540) 776-3848 24 hours a day / 7 days a week.
Follow the phone prompts to make a payment using your bank account or credit card.
In person: See below for list of Cox Customer Service Centers

Forms of payment accepted: cash, check, credit card, money order

Roanoke

5400 Fallowater Lane 24018
Mon. - Fri. 8 a.m. to 6 .m. / Sat. 8 a.m. to noon

Locations That Accept Cox Payments

Gas N Shop

401 Walnut Ave. 24014 .
Credit card only

Getty Mart

3842 Shenandoah Ave. 24017
Check, credit card, money order

Sky Mart

3902 Melrose Ave. 24017
Credit card only

One Stop Market

2223 Williamson Rd. 24018
Check, credit card, money order

One Stop Market

4331 Willilamson Rd. 24012
Check, credit card, money order

Vinton

Race Zone Food & Deli Store

1339 Hardy Rd. 24179
Credit card only

For location details including maps and directions, click here.

See list above for Adress and Store Hours for all Cox Sales and Service centers

Having trouble understanding your Cox bill? click here for help or contact a customer service representative. Click here for all customer service options.

If you have questions concerning the rates, terms and conditions of your Cox interstate or international long distance services, please refer Customer Services Agreement posted on our website.

Your basic telephone services will not be disconnected for non-payment of non-basic telephone or non-telephone charges. Services, which must be paid to retain your local telephone services, are marked with an asterisk (*) on your bill. Failure to pay charges on the bill denoted by an asterisk (*) may result in the disconnection of your basic local telephone service.

If modem is disconnected or removed, or battery is not charged or otherwise fails, phone service, including access to emergency 911 services, will not be available.

A charge to recover costs associated with connecting to a telecommunications service provider’s interstate long distance network.

Your local government asks you to pay this charge each month to help provide for emergency service in your community.

A surcharge to fund the relay center that assists the hearing and speech impaired to communicate over the phone network.

f you disagree with the outcome of an investigation related to telephone service contact the Public Utilities Commission. For contact information click here.

If you disagree with the investigation’s outcome on a video service, you may file a complaint with the local franchise authority. The address is printed on your Cox bill statement.