Cox Communications bills all customers in advance for monthly standard service charges and in arrears for usage-based charges such as On Demand/pay-per-view and long distance. Credits or charges for any service changes made during the month will be reflect.

Payment in full is due to Cox by the “Due By” date indicated on your statement. If full payment is not received by this date your bill will become past due and may be subject to additional fees such as late payment charges, electronic reactivation fees, or returned check fees. For more information on these fees and all other charges, click "General" tab there for charges detail.

If you have any questions regarding your bill or disagree with any portion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill’s Due By date at (402) 933-3000, or email .

Online: Visit cox.com to register for 24-hour online access or make payments to your account.
Mail: Detach the remit slip from your bill and send it with your check or money order to address
Cox communication
Attn: Customer Billing
P.O.Box: 2167
Omaha, NE 68103
Please indicate your account number on your check. Make checks payable to Cox Communications. Allow 7 days for processing.
Phone: Call (402) 933-3000 24 hours a day / 7 days a week.
Follow the phone prompts to make a payment using your bank account or credit card.
In person: See below for list of Cox Customer Service Centers

Cox Retail Centers and Payment Locations
Accepted forms of payment: cash, check, credit card
Not accepted: money orders, two-party checks, cashier checks

Council Bluffs
Cox Digital Center
1729 McPherson Ave. 51503
Mon. - Fri. 9 a.m. to 6 p.m. 
Payment Kiosk available 24 hrs / 7 days a week

Omaha
Cox Digital Center - Midtown
340 N. 76 St. 68114
Mon. - Fri. 10 a.m. to 7 p.m. / Sat. 10 a.m. to 4 p.m
Payment Kiosk available 24 hrs / 7 days a week

Cox Digital Center - Nebraska Furniture Mart
700 S. 72nd St. 68114
Mon. - Sat. 10 a.m. to 9 p.m. / Sun. 10 a.m. to 6 p.m.

Cox Digital Center - Linden Market
717 N. 132 St. 68154
Mon. - Fri. 10 a.m. to 7 p.m. / Sat. 10 a.m. to 4 p.m.
Payment Kiosk available 24 hrs / 7 days a week

Cox Digital Center - HyVee
3505 L St. 68107
Mon. - Fri. 10 a.m. to 7 p.m. / Sat. 10 a.m. to 4 p.m. / Sun. noon to 4 p.m.

For location details including maps and directions, click here.

Yes. Your bill is subject to a late fee if it is not paid within six days from the “Due By” date. A late fee of $3.50 will be assessed. If your bill is not paid within 25 days from the "Due By" date a late fee of $4.50 will be assessed.

Yes. A returned payment charge of $25.00 will be applied when any negotiable instrument presented for payment for service--including credit card, electronic payment or check--becomes dishonored and is returned to us by your financial institution.

Cox may require an additional deposit if you pay your bill after the “Due By” date or have a payment returned by your financial institution, or you have a significant increase in usage-based charges, such as long distance. The deposit must be paid by cash, money order or credit card.

If you have recently added or removed services, a "partial month" charge or credit will appear on the statement. This charge or credit reflects the differences between your previous monthly rate and the new monthly rate from the date of the change in service to the end of the current billing cycle.

If your services are disconnected for non-payment, you must pay the outstanding balance in full, a month of service in advance, and a charge to reconnect your service. You may also be required to pay a deposit prior to activation of service.

After "x" days, monies collected by Cox at your service address could be subject to an additional $25 collection fee, excluding telephone services.

Cox Retail Centers and Payment Locations
Accepted forms of payment: cash, check, credit card
Not accepted: money orders, two-party checks, cashier checks

Council Bluffs
Cox Digital Center
1729 McPherson Ave. 51503
Mon. - Fri. 9 a.m. to 6 p.m. 
Payment Kiosk available 24 hrs / 7 days a week

Omaha
Cox Digital Center - Midtown
340 N. 76 St. 68114
Mon. - Fri. 10 a.m. to 7 p.m. / Sat. 10 a.m. to 4 p.m
Payment Kiosk available 24 hrs / 7 days a week

Cox Digital Center - Nebraska Furniture Mart
700 S. 72nd St. 68114
Mon. - Sat. 10 a.m. to 9 p.m. / Sun. 10 a.m. to 6 p.m.

Cox Digital Center - Linden Market
717 N. 132 St. 68154
Mon. - Fri. 10 a.m. to 7 p.m. / Sat. 10 a.m. to 4 p.m.
Payment Kiosk available 24 hrs / 7 days a week

Cox Digital Center - HyVee
3505 L St. 68107
Mon. - Fri. 10 a.m. to 7 p.m. / Sat. 10 a.m. to 4 p.m. / Sun. noon to 4 p.m.

For location details including maps and directions, click here.

Service fees may be charged in accordance with our current rates when you elect to relocate your primary outlet, add, relocate, or delete additional outlets and/or add, switch or relocate premium services.

You are responsible for lost or stolen equipment and will be billed for the full replacement value of the equipment as determined by Cox.

Upon termination of your service, you are responsible for any outstanding balances, including equipment charges. Any equipment you rent from Cox Communications remains the property of Cox and it is your responsibility to return all rented equipment within 10 days from termination of service. Otherwise your account will be billed the replacement value of the equipment. Any customer account turned over to an outside agency will be subject to a collection charge including attorney fees.

Charges pertaining to installation or change or service will appear as a one-time charge on your statement, along with any payments collected prior to or at the time of installation. All accounts are subject to a credit check. A deposit may be required.

Local governments may assess charges based on certain revenues received by Cox, for example, for the use of public streets and alleyways.

Cox is required to pay the Franchise Fees to provide cable TV services in your area. Cox is permitted to pass the fees through as a separate line item on your bill. The fee calculation is pursuant to FCC rules and federal law.

Charges pertaining to installation or change or service will appear as a one-time charge on your statement, along with any payments collected prior to or at the time of installation. All accounts are subject to a credit check. A deposit may be required.

The first billing statement after completion of a change of service will reflect prorated charges for a partial month from the date of activity until the beginning of your billing cycle. Please pay the full amount shown in order to ensure the accuracy of future statements.

In the event that your account reaches a delinquent status, Cox will report the delinquent activity to credit bureaus.

To ensure that your change of address request is processed, Residential customers, please contact our customer service representatives at (402) 933-3000.

To learn more about your Cox bill and a detailed overview, click here Or for more information by phone or email click here .

If you have questions concerning the rates, terms and conditions of your Cox interstate or international long distance services, please refer Customer Services Agreement posted on our website

Your basic telephone services will not be disconnected for non-payment of non-basic telephone or non-telephone charges. Services, which must be paid to retain your local telephone services, are marked with an asterisk (*) on your bill. Failure to pay charges on the bill denoted by an asterisk (*) may result in the disconnection of your basic local telephone service.

If the modem is disconnected or removed, or battery is not charged or otherwise fails, phone service, including access to emergency 911 services, will not be available.

Operator assisted payments are available for your convenience by calling the local telephone number on the front of your bill. Effective April 8, 2006, customers who make a payment over the phone using a Cox representative will incur a $5.00 transaction processing fee. For no-fee payments at your fingertips, sign up for Easy Pay monthly automatic billing or for one-time payments online using View/Pay Bill visit www.cox.com or call us today for more details.

If your telephone service is interrupted for a period of more than 24 hours as a result of technical problems not caused by customer equipment or misuse, upon request Cox will credit the monthly charges on your account, on a prorated basis, for those services.

This charge is assessed to recover the amount telecommunications providers must contribute to the Universal Service Fund, which helps keep local phone service affordable for all America.

A charge to recover costs associated with connecting to a telecommunications service provider’s interstate long distance network.

Your local government asks you to pay this charge each month to help provide for emergency service in your community.

A surcharge to fund the relay center that assists the hearing and speech impaired to communicate over the phone network.

If you disagree with the outcome of an investigation related to telephone service contact the Public Utilities Commission. To visit the PUC website.

If Cox does not resolve your complaint, the service may be subject to state regulation. You may request assistance from the Iowa Utilitiies Board, 350 Maple St., Des Moines, Iowa 50319-0069. (515) 281-3839 or toll free (877) 565-4450 or email.

You may be billed for Interstate 900 calls that violate federal law. You may request blocking of 900 services. You may be blocked from callilng a 900 number for failure to pay legitimate 900 call charges and the information service provider may see collection of those charges. 

If you have Cox Digital Telephone service in addition to other Cox services, partial payments will first be applied to your telephone balance (both regulated and non-regulated) before being applied to your other Cox services.

If you disagree with the investigation’s outcome on a video service, you may file a complaint with the local franchise authority. The address is printed on your Cox bill statement.