1. Lift the handset and listen for the dial tone.
2. Press *72 (On a rotary phone, dial 1172.)
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your call forwarding is in effect.

Call Forwarding Busy

How Call Forwarding Busy works:

Whenever you're on the phone, callers can talk with someone else or can leave a message for you. You can turn it on or off, or change the forwarding number anytime.

Instructions on how to "turn on" the Call Forwarding Busy service:

1. Lift the handset and listen for the dial tone.
2. Press *90 (On a rotary phone, dial 1190.)
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forwarding is in effect.

If the line is busy, or there's no answer:

• Hang up the handset.
• Within two minutes, repeat steps 1-4 above.
• You'll hear a confirmation tone to let you know your call forwarding busy is now working.

To "turn off" the Call Forwarding Busy service:

• Lift the handset and listen for the dial tone.
• Press *91 (On a rotary phone, dial 1191.)
• Listen for the confirmation tone, and then hang up the handset.
• Your Call Forwarding Busy is now "OFF."

To change the "forward to" number:

• Turn off Call Forwarding Busy (see directions above).
• Repeat the steps above to turn on Call Forwarding Busy
• Enter the new "forward to" number.

Notes:

• Dial the number exactly as if you are calling directly.
  • For a local number, dial the 7-digit phone number.
  • For a long distance number, press "1" plus the area code. Or if you have Speed Calling, you may dial one of your codes instead.
• Cox Voice Mail automatically includes this service. However, Cox Voice Mail customers have only limited functionality for Call Forwarding Busy. If you subscribe to Cox Voice Mail, you cannot forward calls using this feature to destinations other than the pre-programmed Voice Mail number.

Call Forwarding No Answer (toll charges may apply)

How Call Forwarding No Answer works:

Call forwarding no answer is used when you cannot answer the phone and you want to forward your calls to someone else or another specified number. You can change the forwarding number and even choose how many times your phone should ring before it is forwarded to another number.

Instructions on how to "turn on" the Call Forwarding No Answer service:

1. Lift the handset and listen for dial tone.
2. Press *92 (On a rotary phone, dial 1192.)
3. Listen for dial tone.
4. Then, dial the number where you want your calls forwarded.
5. When the phone is answered, your call forwarding no answer is in effect.

If the line is busy, or there's no answer:

• Hang up the handset.
• Within two minutes, repeat steps 1-4 above.
• You'll hear a confirmation tone to let you know your call forwarding no answer is now working.

To "turn off" the Call Forwarding No Answer service:

• Lift the handset and listen for dial tone.
• Press *93 (On a rotary phone, dial 1193.)
• Listen for the confirmation tone, and then hang up the handset.
• Your Call Forwarding No Answer is now "OFF."

To change the "forward to" number:

• Turn off call forwarding no answer (see directions above).
• Repeat the steps above to turn on call forwarding no answer
• Enter the new "forward to" number.

To change the number of rings before your call is forwarded:

• Lift the handset and listen for the dial tone.
• Press *78, wait for confirmation tone. (On a rotary phone, dial 1178.)
• Dial the number of rings (2 - 9).
• Listen for confirmation tone. (Two fast busy tones)
• Hang up the handset.
• The number of rings has successfully been changed.

Notes: Cox Voice Mail packages automatically include this service. However, Cox Voice Mail customers have only limited functionality for Call Forwarding No Answer. If you subscribe to Cox Voice Mail, you cannot forward calls using this feature to destinations other than the pre-programmed Voice Mail number.

Call Forwarding Remote Access (toll charges may apply)

How Call Forwarding Remote Access works:

You can from any location - turn ON, turn OFF, or change your forwarding number

Instructions for Remote Call Forwarding:

1. It will prompt you to "Please enter the 7-digit telephone number to forward, followed by your 4-digit PIN number (Press the pound key # after entering the 7-digit number and the 4-digit PIN number)
2. Then you will be prompted to "Please enter the code to activate or deactivate call forwarding."
3. Press *72# to activate or *73# to deactivate forwarding
4. If you Pressed *72#, it will then prompt you that "Calls to this number will be forwarded to another number. Please enter this number now." (Enter the number you want the calls to forward to and press the pound # key.)
5. If you pressed *73#, you will hear two tones, which indicates that the Call Forwarding has been removed from the Cox line.

Notes:

• Call Forwarding (*72) is the only service available through Call Forwarding Remote Access. You cannot access Call Forwarding Busy (*90) and Call Forwarding No Answer (*92) via Call Forwarding Remote Access.
• When accessing Call Forwarding Remote Access, you can press the # key after each request to input a number in order to speed up response time.
• To deactivate Call Forwarding Remote Access, repeat steps 1-4, type (*73)
  • Listen for the confirmation tone, and then hang up the handset.
  • Your calls will no longer be forwarded.

Selective Call Forwarding

How Selective Call Forwarding works:

Selective call forwarding allows you to decide which callers should follow you to another number. You can program your phone to forward only those calls from a special list of numbers to another number-such as your car phone. When your service is turned "ON," calls from numbers in your forward list will be re-routed to your "forward-to" number. All others will ring at your phone as usual.

Instructions on how to use selective call forwarding:

• Lift the handset and listen for the dial tone.
• Press *63 (On a rotary phone, dial 1163.)
• Listen for an announcement telling you whether the feature is currently stored in your forward list.
• Follow the voice instructions and Press [3] to turn the feature ON, or turn the feature OFF.

To add the last caller to your forward list:

• Press #01# (On a rotary phone, dial 1201.)

To enter your "forward-to" number:

• The first time you turn on the service, you'll be asked to enter the number you would like your special calls forwarded to.
• From then on, the system will simply remind you of the current "forward-to" number.
• If the current number is correct, Press 1.
• If you wish to change the current "forward-to" number, Press 0 and then follow the voice instructions.

To hear the phone numbers on your list:

• Press 1
• After the list is read, voice instructions will follow.

To add a number to your list:

• Press # (On a rotary phone, dial 12.)
• Follow the voice instructions you'll hear. (You can store up to 31 phone numbers on your forward list.)

To remove a number from your list:

• Press * (On a rotary phone, dial 11.)
• Follow the voice instructions to remove any or all of those numbers from your forward list.

To hear instructions again:

• Press 0

Notes:

• You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
• This service can work with Call Forwarding (all calls).
• Numbers on your preferred list will follow you to your selective call forwarding number. All other calls will be routed to your regular call forwarding number