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Voice Mail Setup and Operation
RELATED INFORMATION
•  Area Codes for the U.S. and Canada

 

Find out how to set up your password, rewind and skip messages, and access prerecorded online help.


How to Activate Your Voice Mailbox
To complete the one-time, initial setup of your voice mailbox, follow these steps:

  1. Lift the handset of your home phone (associated with your Cox telephone service), and then enter the home phone number.
  2. When the greeting begins, interrupt by pressing the * key.
  3. You will be asked for your password. Enter your temporary password, which is 269266 or COXCOM.
  4. Follow the voice prompts to create your own secure password, one that is four to six digits long and easy to remember.

Result: Your mailbox is now activated.

Note: You may continue with the voice prompts to set up your personal voice greeting and select settings for your voice mail features.

All steps complete.

 


How to Retrieve Messages

If you have unplayed messages, you will hear a "distinctive stutter" tone rather than a regular dial tone when you lift the handset of your home phone. Complete the following steps to retrieve voice messages.

From your home phone:

  1. Lift the handset of your home phone and then enter your home phone number.
  2. When the greeting begins, interrupt by pressing the * key.
  3. When prompted, enter your password.

    All steps complete.

From an outside line, mobile phone, or long-distance:

  1. Call your home phone number.
  2. When the greeting begins, interrupt by pressing the * key.
  3. When prompted, enter your password.

    All steps complete.

Using the Cox Access Number (where available)

  1. From the home phone that has Caller ID Block turned ON, or from an outside line, mobile phone, or long-distance phone, call your Cox Access Number.

Note: Cox Access Numbers for Orange County are:

  • For 714 Area Codes: (714) 389- 6245
  • For 949 Area Codes: (949) 388- 6245

Result: A voice prompt asks you to enter your mailbox number.

  1. Enter your mailbox number, which is your 10-digit phone number beginning with the area code.
  2. When prompted, enter your password.

    All steps complete.

F

How to Pause, Rewind, Fast-Forward, Delete, Save, and more...
The following are a list of useful, time-saving shortcuts.

  • Press 1 to rewind the message 6 seconds.
  • Press 11 to rewind the message to beginning.
  • Press 2 to pause or continue the message.
  • Press 3 to fast-forward the message 6 seconds.
  • Press 33 to fast-forward the message to the end.
  • Press *3 to recover deleted messages.
  • Press 5 to hear the date and time stamp.
  • Press 7 to delete the message.
  • Press # to save the current message and go to the next message.
  • Press ## to play saved messages only.
  • Press 0 at any time for pre-recorded online help regarding features or options.
  • Press * at any time to cancel what you're doing and return to the previous menu.
  • To exit your mailbox at any time, press * repeatedly until you hear goodbye.
  • Press # to quickly bypass a prompt, complete a step, or skip a message that you are reviewing.
  • Press ## to skip from unheard messages directly to saved messages.

How to Change the Number of Rings
By default, incoming calls are forwarded to your voice mailbox after four rings. To change the number of rings, complete the following steps.

  1. Lift the handset and listen for the dial tone.
  2. Press *78 and wait for the confirmation tone.
  3. Enter the number of rings – from 2 to 9 – to be allowed before the call is forwarded to the voice mailbox.
  4. Listen for the confirmation tone, then hang up.

    All steps complete.


How to use Automatic Callback

  1. During or after listening to a message, press 88 to automatically call back the caller. (If a callback number is not available, you can designate a number to call.)
  2. Press * * after the callback has ended and you will be dropped back into your message queue.

    3. Note: Automatic Callback is not available in all markets. In some markets, Automatic Callback only works from your home phone (not from a cell or remote phone). The feature does not work on international, 900, 976, or operator-assisted calls. Calls made from voice mail incur charges as per your Cox telephone plan or service agreement.

    All steps complete.