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Frequently Asked Questions (FAQs)
How does advance billing work?Cox Communications bills all customers in advance for monthly standard service charges and in arrears for usage-based charges such as On Demand/pay-per-view and long distance. Credits or charges for any service changes made during the month will be reflect. When is my Cox bill due?Payment in full is due to Cox by the “Due By” date indicated on your statement. If full payment is not received by this date your bill will become past due and may be subject to additional fees such as late payment charges, electronic reactivation fees, or returned check fees. For more information on these fees and all other charges, click "General" tab there for charges detail. How do I handle a disagreement with a portion of my bill?If you have any questions regarding your bill or disagree with any portion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill's Due By date by calling (702) 383-4000 Mon. - Sat. 7 a.m. to 8 p.m. or by email. What are my payment options?
Online: Visit cox.com to register for 24-hour online access or make payments to your account. Cox Sales and Service CentersAllow 3 to 5 business days for payment to post to Cox account.
Henderson
460 Stephanie St. 89014 (702) 933-9849
Boulder City
508 Nevada HWY Suite 5 89005 (702) 933-9849
Las Vegas
Mon. - Sat. 8 a.m. to 6 p.m. Locations that Accept Cox PaymentsThese locations charge a $3.00 Transaction Fee when accepting a Cox payment Forms of payment accepted: cash and check Allow 3 to 5 business days for payment to post to Cox account.
Henderson
Albertson's
Barleys Casino & Brewing Co.
4500 East Sunset Rd. 458-2739
Casa De Cambio
536 S. Boulder Hwy 452-6666
Cash Advance Now, Inc.
712 W. Sunsett Rd. 889-0003
Smith's Food & Drug
10616 S. Eastern Ave. 614-8670
Sunset Station Casino 1301 W. Sunset rd. 547-7777
Warm Springs Check Casher
1632 W. Warm Springs Rd. 450-3845
North Las Vegas
Cashland
Fiesta Supermarket 3210 E. Lake Mead Blvd. 650-9497
Mail & More 2039 Civic Center Dr. 649-1017
Quick Stop Market 3407 E. Lake Mead Blvd. 399-3551
Smith's Food & Drug
5564 Camino Al Norte 399-0730
Las Vegas
A+ Mail & More
Advantage Check Cashing 547 E. Sahara Ave. 734-7135
Affordable Office & Mail CT 2510 E. Sunset Rd. # 5 736-6822
Albertson's
10250 W. Charleston Blvd 838-4322
American Check Exchange 4015 N. Nellis Blvd 644.7400 Auto Title Loan
1590 E. Sahara Ave. 893-9800
Cash Advance Now, Inc 1599 Eastern Ave. 388-9808
Cash And Dash 3853 Spring Mountain Rd. 362-5800
Cash Mail & More 4340 E. Washington Ave. 438-6004
Cash Plus 4914 Boulder Hwy #8 434-3718
Cash To Go 3149-D N. Racho Dr. 395-4646
Community One Federal Credit Union
10608 S. Eastern Ave. #D 873-7300
Las Vegas
Eastern Check Cashing 1560 N. Eastern Ave. 399-7497
Entremex
3631 W. Sahara 260-9551 First Class Check Cashing 4635 W. Flamingo Rd. Four Aces Emporium 124 S. First St. 386-9905 Internet Club 3585 S. Durango Dr. #100 212-7790 La Paloma Envios
La Paloma Envios Longs Drug Store
1725 S. Rainbow Blvd. 363-3043 Mail Boxes Etc.
1021 W. Owens Ave. #F 631-4623 Mail Boxes Plus
4080 Paradise Rd. 7896-6245 Mail Center USA
4375 W. Desert Inn Rd. 367-0665 Mail Etc.
236 S. Rainbow Blvd. 363-0065 Mail Link
848 N. Rainbow Blvd. 258-2968 My Office Services
821 N. Lamb Blvd. 452-9722 NC Post Dated Checks
5871 E. Lake Mead Blvd. 438-5133 Nevada Postal Center
2433 E. Tropicana Ave. 794-0334 Pack and Mail
556 N. Eastern Blvd. 477-0054 Postnet
505 E. Windmill Lane 314-4615 Sahara Out of State Cashing
1961 Las Vegas Blvd. 382-1581 Service Annex #1963
1155 E. Twain Ave. 732-0492 Smith's Food & Drug
6130 W. Tropicana Ave. 871-0904 Star Mini Mart
2339 N. Jones Blvd. 647-2550 The Money Man
2650 S. Decatur Blvd. Suite A 643-1445 Village East Drug
2301 E. Sunset Rd. 361-8800 West Side Federal Credit Union
110 N. Martin Luther King Blvd. 648-4626
Pahrump
Smith's Food & Drug Cox Kiosk Payment LocationsForms of payment accepted: Cash only Payments made at Circle K kiosk locations post to Cox account same day
North Las Vegas
Circle K
Las Vegas Circle K
1777 E. Warm Springs
Las Vegas
Mon. - Sat. 8 a.m. to 6 p.m. For location details including maps and directions, click here. Is there a fee for a late payment?Yes. Your bill is subject to a late fee if it is not paid within six days from the “Due By” date. A late fee of $3.50 will be assessed. If your bill is not paid within 25 days from the "Due By" date a late fee of $4.50 will be assessed. Is there a fee for returned payments?Yes. A returned payment charge of $25.00 will be applied when any negotiable instrument presented for payment for service--including credit card, electronic payment or check--becomes dishonored and is returned to us by your financial institution. Under what circumstances will an additional deposit be required?Cox may require an additional deposit if you pay your bill after the “Due By” date or have a payment returned by your financial institution, or you have a significant increase in usage-based charges, such as long distance. The deposit must be paid by cash, money order or credit card. What is a partial month charge and when does it apply?If you have recently added or removed services, a "partial month" charge or credit will appear on the statement. This charge or credit reflects the differences between your previous monthly rate and the new monthly rate from the date of the change in service to the end of the current billing cycle. What charges must be paid for reconnection of service?If your services are disconnected for non-payment, you must pay the outstanding balance in full, a month of service in advance, and a charge to reconnect your service. You may also be required to pay a deposit prior to activation of service. What is a collection trip fee and when does it apply?Following a disconnection, monies collected by Cox at the service address could be subject to an additional $15.00 collection fee. What are the locations of the Cox Payment Centers and hours of operation?Cox Sales and Service CentersAllow 3 to 5 business days for payment to post to Cox account.
Henderson
460 Stephanie St. 89014 (702) 933-9849
Boulder City
508 Nevada HWY Suite 5 89005 (702) 933-9849
Las Vegas
Mon. - Sat. 8 a.m. to 6 p.m. Locations that Accept Cox PaymentsThese locations charge a $3.00 Transaction Fee when accepting a Cox payment Forms of payment accepted: cash and check Allow 3 to 5 business days for payment to post to Cox account.
Henderson
Albertson's
Barleys Casino & Brewing Co.
4500 East Sunset Rd. 458-2739
Casa De Cambio
536 S. Boulder Hwy 452-6666
Cash Advance Now, Inc.
712 W. Sunsett Rd. 889-0003
Smith's Food & Drug
10616 S. Eastern Ave. 614-8670
Sunset Station Casino 1301 W. Sunset rd. 547-7777
Warm Springs Check Casher
1632 W. Warm Springs Rd. 450-3845
North Las Vegas
Cashland
Fiesta Supermarket 3210 E. Lake Mead Blvd. 650-9497
Mail & More 2039 Civic Center Dr. 649-1017
Quick Stop Market 3407 E. Lake Mead Blvd. 399-3551
Smith's Food & Drug
5564 Camino Al Norte 399-0730
Las Vegas
A+ Mail & More
Advantage Check Cashing 547 E. Sahara Ave. 734-7135
Affordable Office & Mail CT 2510 E. Sunset Rd. # 5 736-6822
Albertson's
10250 W. Charleston Blvd 838-4322
American Check Exchange 4015 N. Nellis Blvd 644.7400 Auto Title Loan
1590 E. Sahara Ave. 893-9800
Cash Advance Now, Inc 1599 Eastern Ave. 388-9808
Cash And Dash 3853 Spring Mountain Rd. 362-5800
Cash Mail & More 4340 E. Washington Ave. 438-6004
Cash Plus 4914 Boulder Hwy #8 434-3718
Cash To Go 3149-D N. Racho Dr. 395-4646
Community One Federal Credit Union
10608 S. Eastern Ave. #D 873-7300
Las Vegas
Eastern Check Cashing 1560 N. Eastern Ave. 399-7497
Entremex
3631 W. Sahara 260-9551 First Class Check Cashing 4635 W. Flamingo Rd. Four Aces Emporium 124 S. First St. 386-9905 Internet Club 3585 S. Durango Dr. #100 212-7790 La Paloma Envios
La Paloma Envios Longs Drug Store
1725 S. Rainbow Blvd. 363-3043 Mail Boxes Etc.
1021 W. Owens Ave. #F 631-4623 Mail Boxes Plus
4080 Paradise Rd. 7896-6245 Mail Center USA
4375 W. Desert Inn Rd. 367-0665 Mail Etc.
236 S. Rainbow Blvd. 363-0065 Mail Link
848 N. Rainbow Blvd. 258-2968 My Office Services
821 N. Lamb Blvd. 452-9722 NC Post Dated Checks
5871 E. Lake Mead Blvd. 438-5133 Nevada Postal Center
2433 E. Tropicana Ave. 794-0334 Pack and Mail
556 N. Eastern Blvd. 477-0054 Postnet
505 E. Windmill Lane 314-4615 Sahara Out of State Cashing
1961 Las Vegas Blvd. 382-1581 Service Annex #1963
1155 E. Twain Ave. 732-0492 Smith's Food & Drug
6130 W. Tropicana Ave. 871-0904 Star Mini Mart
2339 N. Jones Blvd. 647-2550 The Money Man
2650 S. Decatur Blvd. Suite A 643-1445 Village East Drug
2301 E. Sunset Rd. 361-8800 West Side Federal Credit Union
110 N. Martin Luther King Blvd. 648-4626
Pahrump
Smith's Food & Drug Cox Kiosk Payment LocationsForms of payment accepted: Cash only Payments made at Circle K kiosk locations post to Cox account same day
North Las Vegas
Circle K
Las Vegas Circle K
1777 E. Warm Springs
Las Vegas
Mon. - Sat. 8 a.m. to 6 p.m. For location details including maps and directions, click here. How are service fees charged?Service fees may be charged in accordance with our current rates when you elect to relocate your primary outlet, add, relocate, or delete additional outlets and/or add, switch or relocate premium services. What responsibility do I have for Cox equipment?You are responsible for lost or stolen equipment and will be billed for the full replacement value of the equipment as determined by Cox. What is my responsibility if I move or cancel service with Cox?Upon termination of your service, you are responsible for any outstanding balances, including equipment charges. Any equipment you rent from Cox Communications remains the property of Cox and it is your responsibility to return all rented equipment within 10 days from termination of service. Otherwise your account will be billed the replacement value of the equipment. Any customer account turned over to an outside agency will be subject to a collection charge including attorney fees. What are installation or change of service fees?Charges pertaining to installation or change or service will appear as a one-time charge on your statement, along with any payments collected prior to or at the time of installation. All accounts are subject to a credit check. A deposit may be required. What are governmental charges?Local governments may assess charges based on certain revenues received by Cox, for example, for the use of public streets and alleyways. What are franchise fees?Cox is required to pay the Franchise Fees to provide cable TV services in your area. Cox is permitted to pass the fees through as a separate line item on your bill. The fee calculation is pursuant to FCC rules and federal law. How is a change of service reflected on my bill?Charges pertaining to installation or change or service will appear as a one-time charge on your statement, along with any payments collected prior to or at the time of installation. All accounts are subject to a credit check. A deposit may be required. What are installation or change of service fees?The first billing statement after completion of a change of service will reflect prorated charges for a partial month from the date of activity until the beginning of your billing cycle. Please pay the full amount shown in order to ensure the accuracy of future statements. How will delinquent payments affect Customer Credit Reports?In the event that your account reaches a delinquent status, Cox will report the delinquent activity to credit bureaus. How do I notify Cox of a change to my mailing address?To ensure that your change of address request is processed, Residential customers, please contact our customer service representatives at (702) 383-4000 Mon. - Sat. 7 a.m. to 8 p.m. Where do I go to better understand my Cox bill?To learn more about your Cox bill and a detailed overview, click here Or for more information by phone or email click here . Where can I get answers to my questions about Cox Long Distance service?If you have questions concerning the rates, terms and conditions of your Cox interstate or international long distance services, please refer Customer Services Agreement posted on our website Which services must be paid to retain local telephone services?Your basic telephone services will not be disconnected for non-payment of non-basic telephone or non-telephone charges. Services, which must be paid to retain your local telephone services, are marked with an asterisk (*) on your bill. Failure to pay charges on the bill denoted by an asterisk (*) may result in the disconnection of your basic local telephone service. Is phone and 911 service affected by the telephone modem and battery back-up?If the modem is disconnected or removed, or battery is not charged or otherwise fails, phone service, including access to emergency 911 services, will not be available. Can I pay my bill over the phone with a Cox representative?Operator assisted payments are available for your convenience by calling the local telephone number on the front of your bill. Effective April 8, 2006, customers who make a payment over the phone using a Cox representative will incur a $5.00 transaction processing fee. For no-fee payments at your fingertips, sign up for Easy Pay monthly automatic billing or for one-time payments online using View/Pay Bill visit www.cox.com or call us today for more details. Is a credit applicable for telephone service outages?If your telephone service is interrupted for a period of more than 24 hours as a result of technical problems not caused by customer equipment or misuse, upon request Cox will credit the monthly charges on your account, on a prorated basis, for those services. What is the Federal Universal Service Fund charge?This charge is assessed to recover the amount telecommunications providers must contribute to the Universal Service Fund, which helps keep local phone service affordable for all America. What is the FCC Authorized Charge for Network Access charge?A charge to recover costs associated with connecting to a telecommunications service provider’s interstate long distance network. What is the Emergency 911 Service charge?Your local government asks you to pay this charge each month to help provide for emergency service in your community. What is the Telecommunications Relay Service?A surcharge to fund the relay center that assists the hearing and speech impaired to communicate over the phone network. What are my options if I disagree with the resolution to a billing dispute related to my phone service?To dispute the outcome related to your telephone service you may file a complaint with the Public Utilities Commission.To visit the PSC website. What are my options if I disagree with the resolution to a Billing Dispute related to my cable service?If you disagree with the investigation’s outcome on a video service, you may file a complaint with the local franchise authority. The address is printed on your Cox bill statement. |
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