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About Your Bill

Advance Billing

Cox Communications bills all customers in advance for monthly standard service charges and in arrears for usage-based charges such as On Demand/pay-per-view and long distance. Credits or charges for any service changes made during the month will be reflected in the next bill.

When to pay your bill

Payment in full is due to Cox by the “Due By” date indicated on your statement. If full payment is not received by this date your bill will become past due and may be subject to additional fees such as late payment charges, electronic reactivation fees, or returned check fees. For more information on these fees and all other charges, click here for charges detail.

Payment Options

Cox offers many convenient payment options for our customers – including access to 24/7 online and automated phone payments. click here for more information on all Payment Options. Most options are available to you at no charge. However, fees may apply for payments made over the phone with a Cox representative.

Payment Locations

In additon to paying online or by mail, Cox also offers several payment location options.

Cox Sales and Service Centers

Allow 3 to 5 business days for payment to post to Cox account.

Henderson

460 Stephanie St. 89014 (702) 933-9849
Mon - Sat 9 a.m. to 6 p.m
Drive Thru: Mon. - Sat. 7 a.m. to 7 p.m.
Location: South of the Galleria Mall on Stephanie before Warm Springs Rd. on the east side of street.

Boulder City

508 Nevada HWY Suite 5 89005 (702) 933-9849
Mon. - Fri. 8 a.m. 12:30 p.m. and 1:30 p.m. to 5 p.m.
Location: Take Hwy 95 South toward Boulder City. Hwy 95 changes into Nevada Hwy. Continue to the center of town. Look for Old Town Mall on your left. Cox Retail Center is inside the mall on the ground floor

Las Vegas

Mon. - Sat. 8 a.m. to 6 p.m.
Drive Thru: Mon. - Sat. 7 a.m. to 7 p.m.
Location: Location: Between Washington & Bonanza.

Locations that Accept Cox Payments

These locations charge a $3.00 Transaction Fee when accepting a Cox payment

Forms of payment accepted: cash and check

Allow 3 to 5 business days for payment to post to Cox account.

Henderson

Albertson's
201 S. Stephanie 269-1502
575 College Dr. 568-0115

Barleys Casino & Brewing Co.

4500 East Sunset Rd. 458-2739

Casa De Cambio

536 S. Boulder Hwy 452-6666

Cash Advance Now, Inc.

712 W. Sunsett Rd. 889-0003

Smith's Food & Drug

10616 S. Eastern Ave. 614-8670
1000 N. Green Valley Pkwy 260-0060
4600 E. Sunset Rd. 451-8928
55 S. Valle Verde Dr. 837-6112
830 S. Boulder Hwy. 565-9666

Sunset Station Casino

1301 W. Sunset rd. 547-7777

Warm Springs Check Casher

1632 W. Warm Springs Rd. 450-3845

North Las Vegas

Cashland
2117 E. Lake Mead Blvd. 642-2274

Fiesta Supermarket

3210 E. Lake Mead Blvd. 650-9497

Mail & More

2039 Civic Center Dr. 649-1017

Quick Stop Market

3407 E. Lake Mead Blvd. 399-3551

Smith's Food & Drug

5564 Camino Al Norte 399-0730
6855 Aliante Pkwy. 642-3350
4700 W. Ann Rd. 395-4199
2255 E. Centennial Pkwy. 633-7222

Las Vegas

A+ Mail & More
9711 S. Eastern Ave. #H5 617-8017

Advantage Check Cashing

547 E. Sahara Ave. 734-7135

Affordable Office & Mail CT

2510 E. Sunset Rd. # 5 736-6822

Albertson's

10250 W. Charleston Blvd 838-4322
4850 W. Craig Rd. 515-1455
4055 S. Durango 869-1474
9725 S. Maryland Pkwy. 616-1946
2575 S. Maryland Pkwy 735-2135
4421 E. Bonanza Rd. 453-6501
8410 Farm Rd. 658-2030
1650 N. Buffalo Dr. 562-6079
2550 S. Fort Apache Rd. 242-1138
7151 W. Craig Rd. 839-9034
2835 S. Nellis Blvd. 457-1491
1300 E. Flamingo Rd. 733-2947
6140 W. Lake Mead Blvd. 648-5802
7075 W. ann Rd. 839-2727
5881 E. Charleston Blvd. 457-1400

American Check Exchange

4015 N. Nellis Blvd 644.7400

Auto Title Loan

1590 E. Sahara Ave. 893-9800
Boulder Station Hotel & Casino
4111 Boulder hwy 432-7530
Casa De Cambio
3665 S. Decatur Blvd.
4375 E. Steward Ave 452-6666
871 N. Nellis Blvd. 452-6666
4840 W. Sspring Mountain Rd. 452-6666
2007 E. Charleston Blvd. 452-6666
4570 N. Rancho Dr. 452-6666

Cash Advance Now, Inc

1599 Eastern Ave. 388-9808

Cash And Dash

3853 Spring Mountain Rd. 362-5800

Cash Mail & More

4340 E. Washington Ave. 438-6004

Cash Plus

4914 Boulder Hwy #8 434-3718

Cash To Go

3149-D N. Racho Dr. 395-4646

Community One Federal Credit Union

10608 S. Eastern Ave. #D 873-7300
3846 W. Sahara Ave. 873-7300
10300 W. Charleston Blvd. 873-7300
3310 E. Flamingo Rd. 873-7300

Las Vegas

Eastern Check Cashing

1560 N. Eastern Ave. 399-7497

Entremex

3631 W. Sahara 260-9551
Family Food # 2
1602 H St. 642-6292
Family Food Mart
1102 E. Fremont St. 388-1174

First Class Check Cashing

4635 W. Flamingo Rd.

Four Aces Emporium

124 S. First St. 386-9905

Internet Club

3585 S. Durango Dr. #100 212-7790

La Paloma Envios

La Paloma Envios
6130 W. Charleston Blvds
2784 E. Charleston Blvd. 385-5402
3871 S. Valley View Blvd. 385-5403

Longs Drug Store

1725 S. Rainbow Blvd. 363-3043
9430 Del Webb Blvd. 255-2234

Mail Boxes Etc.

1021 W. Owens Ave. #F 631-4623
4001 S. Decatur Blvd. #37 871-9080
850 S. Rancho Dr. #4 870-7260
2251 N. Rampaart Blvd. 256-4578
4045 Buffalo Rd. 365-9919
7575 W. Washington Ave. 838-0618
9360 W. Flamingo Rd. 247-6980
240 N. Jones Blvd. 870-8778

Mail Boxes Plus

4080 Paradise Rd. 7896-6245

Mail Center USA

4375 W. Desert Inn Rd. 367-0665

Mail Etc.

236 S. Rainbow Blvd. 363-0065

Mail Link

848 N. Rainbow Blvd. 258-2968

My Office Services

821 N. Lamb Blvd. 452-9722

NC Post Dated Checks

5871 E. Lake Mead Blvd. 438-5133

Nevada Postal Center

2433 E. Tropicana Ave. 794-0334

Pack and Mail

556 N. Eastern Blvd. 477-0054

Postnet

505 E. Windmill Lane 314-4615

Sahara Out of State Cashing

1961 Las Vegas Blvd. 382-1581

Service Annex #1963

1155 E. Twain Ave. 732-0492

Smith's Food & Drug

6130 W. Tropicana Ave. 871-0904
10100 W. Tropicana Ave. 220-7763
450 N. Nellis Blvd. 452-4718
2540 S. Maryland Pkwy 735-8928
9750 S. Maryland Pkwy. 617-1070
4015 S. Buffalo Dr. 876-3366
6150 W. Flamingo Rd. 876-6757
9350 W. Flamingo Rd. 240-2260
3160 N. Rainbow Blvd. 658-6880
8555 W. Sahara Ave. 341-7447
1421 N. Jones Blvd. 631-1932
9200 W. Sahara Ave. 255-6755
2385 E. Windmill Lane 837-0813
850 S. Rancho Dr. 870-8494
4440 N. Rancho Dr. 645-6100
2211 N. Rampart Blvd. 256-5200
4840 W. Desert Inn Rd. 248-1365

Star Mini Mart

2339 N. Jones Blvd. 647-2550

The Money Man

2650 S. Decatur Blvd. Suite A 643-1445

Village East Drug

2301 E. Sunset Rd. 361-8800

West Side Federal Credit Union

110 N. Martin Luther King Blvd. 648-4626

Pahrump

Smith's Food & Drug
601 S. Hwy 166 727-2400

Cox Kiosk Payment Locations

Forms of payment accepted: Cash only

Payments made at Circle K kiosk locations post to Cox account same day

North Las Vegas

Circle K
2405 N. Belmont

Las Vegas

Circle K

1777 E. Warm Springs
5685 S. Eastern
1212 E. Tropicana Ave.
5010 E. Tropicana Blvd.
5485 E. Tropicana
3435 N. Rancho Dr.
4375 Spring Mountain Rd.
2885 S. Decatur Blvd.
428 S. Valley View Blvd.
2308 Las Vegas Blvd. South
1140 E. Charleston Blvd.
1301 N. Eastern
3901 E. Lake Mead Blvd.
1550 N. Lamb Blvd.
4380 E. Bonanza Rd.
3500 E. Charleston
3200 E. Fremont
3401 Boulder Hwy.
2475 S. Nellis Blvd.
3285 S. Nellis Blvd.

Las Vegas

Mon. - Sat. 8 a.m. to 6 p.m.
Drive Thru: Mon. - Sat. 7 a.m. to 7 p.m.
Location: Location: Between Washington & Bonanza.

For location details including maps and directions, click here.

Billing Dispute & Resolution

If you have any questions regarding your bill or disagree with any portion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill’s Due By date by calling (702) 383-4000 Mon. - Sat., 7 a.m. to 8 p.m., email , or in writing Cox Communications, 1700 Vegas Dr., Las Vegas, NV 89106. so that Cox can review your account. To dispute the outcome related to your telephone service you may file a complaint with the Public Utilities Commission.

To dispute the outcome related to your cable service you may file a complaint with your local franchising authority. This address is printed on your Cox bill statement.

Late Payment Charge

Your bill is subject to a late fee if it is not paid within six days from the “Due By” date, a late fee of $8.00 will be assessed.

Returned Payment Fee

A returned payment charge of $25.00 will be applied when any negotiable instrument presented for payment for service--including credit card, electronic payment or check--becomes dishonored and is returned to us by your financial institution.

Additional Deposits

If you pay your bill after the “Due By” date or have a payment returned by your financial institution, or you have a significant increase in usage-based charges, such as long distance, Cox may require a new or additional deposit. The deposit must be paid by cash, money order or credit card.

Partial Month Services

If you have recently added or removed services, a "partial month" charge or credit will appear on this statement. This charge or credit reflects the differences between your previous monthly rate and the new monthly rate from the date of the change in service to the end of the current billing cycle.

Reconnection of Service

If your services are disconnected for non-payment, you must pay the outstanding balance in full, a month of service in advance, and a charge to reconnect your service. You may also be required to pay a deposit prior to activation of service.

Collection Trip Fee

Following a disconnection, monies collected by Cox at the service address could be subject to an additional $15.00 collection fee.

How to Pay Your Bill

Online: Visit cox.com to register for 24-hour online access or make payments to your account.
Mail: Detach your payment coupon from the bottom of your bill statement and mail it with your check or money order to the address listed on the coupon. Please indicate your account number on your check. Make checks payable to Cox Communications. Allow 7 days for processing.
Phone: Call (702) 383-4000, 24 hours a day / 7 days a week.
Follow the phone prompts to make a payment using your bank account or credit card.
In person: See below for list of Cox Customer Service Centers

Cox Sales and Service Centers

Allow 3 to 5 business days for payment to post to Cox account.

Henderson

460 Stephanie St. 89014 (702) 933-9849
Mon - Sat 9 a.m. to 6 p.m
Drive Thru: Mon. - Sat. 7 a.m. to 7 p.m.
Location: South of the Galleria Mall on Stephanie before Warm Springs Rd. on the east side of street.

Boulder City

508 Nevada HWY Suite 5 89005 (702) 933-9849
Mon. - Fri. 8 a.m. 12:30 p.m. and 1:30 p.m. to 5 p.m.
Location: Take Hwy 95 South toward Boulder City. Hwy 95 changes into Nevada Hwy. Continue to the center of town. Look for Old Town Mall on your left. Cox Retail Center is inside the mall on the ground floor

Las Vegas

Mon. - Sat. 8 a.m. to 6 p.m.
Drive Thru: Mon. - Sat. 7 a.m. to 7 p.m.
Location: Location: Between Washington & Bonanza.

Locations that Accept Cox Payments

These locations charge a $3.00 Transaction Fee when accepting a Cox payment

Forms of payment accepted: cash and check

Allow 3 to 5 business days for payment to post to Cox account.

Henderson

Albertson's
201 S. Stephanie 269-1502
575 College Dr. 568-0115

Barleys Casino & Brewing Co.

4500 East Sunset Rd. 458-2739

Casa De Cambio

536 S. Boulder Hwy 452-6666

Cash Advance Now, Inc.

712 W. Sunsett Rd. 889-0003

Smith's Food & Drug

10616 S. Eastern Ave. 614-8670
1000 N. Green Valley Pkwy 260-0060
4600 E. Sunset Rd. 451-8928
55 S. Valle Verde Dr. 837-6112
830 S. Boulder Hwy. 565-9666

Sunset Station Casino

1301 W. Sunset rd. 547-7777

Warm Springs Check Casher

1632 W. Warm Springs Rd. 450-3845

North Las Vegas

Cashland
2117 E. Lake Mead Blvd. 642-2274

Fiesta Supermarket

3210 E. Lake Mead Blvd. 650-9497

Mail & More

2039 Civic Center Dr. 649-1017

Quick Stop Market

3407 E. Lake Mead Blvd. 399-3551

Smith's Food & Drug

5564 Camino Al Norte 399-0730
6855 Aliante Pkwy. 642-3350
4700 W. Ann Rd. 395-4199
2255 E. Centennial Pkwy. 633-7222

Las Vegas

A+ Mail & More
9711 S. Eastern Ave. #H5 617-8017

Advantage Check Cashing

547 E. Sahara Ave. 734-7135

Affordable Office & Mail CT

2510 E. Sunset Rd. # 5 736-6822

Albertson's

10250 W. Charleston Blvd 838-4322
4850 W. Craig Rd. 515-1455
4055 S. Durango 869-1474
9725 S. Maryland Pkwy. 616-1946
2575 S. Maryland Pkwy 735-2135
4421 E. Bonanza Rd. 453-6501
8410 Farm Rd. 658-2030
1650 N. Buffalo Dr. 562-6079
2550 S. Fort Apache Rd. 242-1138
7151 W. Craig Rd. 839-9034
2835 S. Nellis Blvd. 457-1491
1300 E. Flamingo Rd. 733-2947
6140 W. Lake Mead Blvd. 648-5802
7075 W. ann Rd. 839-2727
5881 E. Charleston Blvd. 457-1400

American Check Exchange

4015 N. Nellis Blvd 644.7400

Auto Title Loan

1590 E. Sahara Ave. 893-9800
Boulder Station Hotel & Casino
4111 Boulder hwy 432-7530
Casa De Cambio
3665 S. Decatur Blvd.
4375 E. Steward Ave 452-6666
871 N. Nellis Blvd. 452-6666
4840 W. Sspring Mountain Rd. 452-6666
2007 E. Charleston Blvd. 452-6666
4570 N. Rancho Dr. 452-6666

Cash Advance Now, Inc

1599 Eastern Ave. 388-9808

Cash And Dash

3853 Spring Mountain Rd. 362-5800

Cash Mail & More

4340 E. Washington Ave. 438-6004

Cash Plus

4914 Boulder Hwy #8 434-3718

Cash To Go

3149-D N. Racho Dr. 395-4646

Community One Federal Credit Union

10608 S. Eastern Ave. #D 873-7300
3846 W. Sahara Ave. 873-7300
10300 W. Charleston Blvd. 873-7300
3310 E. Flamingo Rd. 873-7300

Las Vegas

Eastern Check Cashing

1560 N. Eastern Ave. 399-7497

Entremex

3631 W. Sahara 260-9551
Family Food # 2
1602 H St. 642-6292
Family Food Mart
1102 E. Fremont St. 388-1174

First Class Check Cashing

4635 W. Flamingo Rd.

Four Aces Emporium

124 S. First St. 386-9905

Internet Club

3585 S. Durango Dr. #100 212-7790

La Paloma Envios

La Paloma Envios
6130 W. Charleston Blvds
2784 E. Charleston Blvd. 385-5402
3871 S. Valley View Blvd. 385-5403

Longs Drug Store

1725 S. Rainbow Blvd. 363-3043
9430 Del Webb Blvd. 255-2234

Mail Boxes Etc.

1021 W. Owens Ave. #F 631-4623
4001 S. Decatur Blvd. #37 871-9080
850 S. Rancho Dr. #4 870-7260
2251 N. Rampaart Blvd. 256-4578
4045 Buffalo Rd. 365-9919
7575 W. Washington Ave. 838-0618
9360 W. Flamingo Rd. 247-6980
240 N. Jones Blvd. 870-8778

Mail Boxes Plus

4080 Paradise Rd. 7896-6245

Mail Center USA

4375 W. Desert Inn Rd. 367-0665

Mail Etc.

236 S. Rainbow Blvd. 363-0065

Mail Link

848 N. Rainbow Blvd. 258-2968

My Office Services

821 N. Lamb Blvd. 452-9722

NC Post Dated Checks

5871 E. Lake Mead Blvd. 438-5133

Nevada Postal Center

2433 E. Tropicana Ave. 794-0334

Pack and Mail

556 N. Eastern Blvd. 477-0054

Postnet

505 E. Windmill Lane 314-4615

Sahara Out of State Cashing

1961 Las Vegas Blvd. 382-1581

Service Annex #1963

1155 E. Twain Ave. 732-0492

Smith's Food & Drug

6130 W. Tropicana Ave. 871-0904
10100 W. Tropicana Ave. 220-7763
450 N. Nellis Blvd. 452-4718
2540 S. Maryland Pkwy 735-8928
9750 S. Maryland Pkwy. 617-1070
4015 S. Buffalo Dr. 876-3366
6150 W. Flamingo Rd. 876-6757
9350 W. Flamingo Rd. 240-2260
3160 N. Rainbow Blvd. 658-6880
8555 W. Sahara Ave. 341-7447
1421 N. Jones Blvd. 631-1932
9200 W. Sahara Ave. 255-6755
2385 E. Windmill Lane 837-0813
850 S. Rancho Dr. 870-8494
4440 N. Rancho Dr. 645-6100
2211 N. Rampart Blvd. 256-5200
4840 W. Desert Inn Rd. 248-1365

Star Mini Mart

2339 N. Jones Blvd. 647-2550

The Money Man

2650 S. Decatur Blvd. Suite A 643-1445

Village East Drug

2301 E. Sunset Rd. 361-8800

West Side Federal Credit Union

110 N. Martin Luther King Blvd. 648-4626

Pahrump

Smith's Food & Drug
601 S. Hwy 166 727-2400

Cox Kiosk Payment Locations

Forms of payment accepted: Cash only

Payments made at Circle K kiosk locations post to Cox account same day

North Las Vegas

Circle K
2405 N. Belmont

Las Vegas

Circle K

1777 E. Warm Springs
5685 S. Eastern
1212 E. Tropicana Ave.
5010 E. Tropicana Blvd.
5485 E. Tropicana
3435 N. Rancho Dr.
4375 Spring Mountain Rd.
2885 S. Decatur Blvd.
428 S. Valley View Blvd.
2308 Las Vegas Blvd. South
1140 E. Charleston Blvd.
1301 N. Eastern
3901 E. Lake Mead Blvd.
1550 N. Lamb Blvd.
4380 E. Bonanza Rd.
3500 E. Charleston
3200 E. Fremont
3401 Boulder Hwy.
2475 S. Nellis Blvd.
3285 S. Nellis Blvd.

Las Vegas

Mon. - Sat. 8 a.m. to 6 p.m.
Drive Thru: Mon. - Sat. 7 a.m. to 7 p.m.
Location: Location: Between Washington & Bonanza.

For location details including maps and directions, click here.

Cox Sales and Service Centers

See list above for Adress and Store Hours for all Cox Sales and Service centers

Understanding Your Cox Bill

Having trouble understanding your Cox bill? click here for help or contact a customer service representative. Click here for all customer service options.

Cox Long Distance

If you have questions concerning the rates, terms and conditions of your Cox interstate or international long distance services, please refer Customer Services Agreement posted on our website.

Tarriff Questions

Your basic telephone services will not be disconnected for non-payment of non-basic telephone or non-telephone charges. Services, which must be paid to retain your local telephone services, are marked with an asterisk (*) on your bill. Failure to pay charges on the bill denoted by an asterisk (*) may result in the disconnection of your basic local telephone service.

Telephone Modem and Battery Back-up

If modem is disconnected or removed, or battery is not charged or otherwise fails, phone service, including access to emergency 911 services, will not be available.

FCC Authorized Charge for Network Access charge

A charge to recover costs associated with connecting to a telecommunications service provider’s interstate long distance network.

Emergency 911 Service charge

Your local government asks you to pay this charge each month to help provide for emergency service in your community.

Telecommunications Relay Service

A surcharge to fund the relay center that assists the hearing and speech impaired to communicate over the phone network.

Billing Dispute & Resolution

If you disagree with the outcome of an investigation related to telephone service contact the Public Utilities Commission. For contact information click here.

Billing Dispute and Resolution

If you disagree with the investigation’s outcome on a video service, you may file a complaint with the local franchise authority. The address is printed on your Cox bill statement.