Cox Communications bills all customers in advance for monthly standard service charges and in arrears for usage-based charges such as On Demand/pay-per-view and long distance. Credits or charges for any service changes made during the month will be reflect.

Payment in full is due to Cox by the “Due By” date indicated on your statement. If full payment is not received by this date your bill will become past due and may be subject to additional fees such as late payment charges, electronic reactivation fees, or returned check fees. For more information on these fees and all other charges, click "General" tab there for charges detail.

bill? If you have any questions regarding your bill or disagree with any portion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill's Due By date by calling Mon. - Sat. 7 a.m. to 8 p.m.
Southside & Pennisula: (757) 224-1111
Gloucester: (804) 693-3535
New Kent: (804) 843-3112

Or email .

Or in writing to Cox Communications, P. O. Box 62549, Virginia Beach, VA. 23466

Online: Visit cox.com to register for 24-hour online access or make payments to your account.
Mail: Detach the remit slip from your bill and send it with your check or money order to address
Cox communication
P.O.Box: 9001087
Louisville,KY 40290-1087.
Please indicate your account number on your check. Make checks payable to Cox Communications. Allow 7 days for processing.
Phone: Call 850-796-1269 24 hours a day / 7 days a week.
Southside & Pennisula: (757) 224-1111
Gloucester: (804) 693-3535
New Kent: (804) 843-3112

Follow the phone prompts to make a payment using your bank account or credit card.
In person: See below for list of Cox Customer Service Centers

Cox Sales and Service Centers

Peninsula

Gloucester
1797 George Washington Memorial Hwy 23062
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

Hampton
2040 Coliseum Dr. Suite 9 23661
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

James City County
112 New Quarter Dr. Williamsburg 23188
Mon. - Fri. 8 a.m. to 5 p.m

Kiln Creek
209 Village Ave. Suite GH, York County 23693
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

New Kent County
19230 Eltham Rd. West Point 23181
Mon. - Fri. 8 a.m. to 5 p.m

Southside

Best Square
415 N. Military Hwy. Norfolk 23502
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

Chesapeake
Towne Place at Greenbrier 725 Eden Way North 23320
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

Lynnhaven
2720 North Mall Dr. Suite 196 Virginia Beach 23452
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

Portsmouth
5603 West High St. Suite F 23703
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

For location details including maps and directions, click here.

Yes. Your bill is subject to a late fee if it is not paid within six days from the “Due By” date. A late fee of $3.50 will be assessed. If your bill is not paid within 25 days from the "Due By" date a late fee of $4.50 will be assessed.

Yes. A returned payment charge of $25.00 will be applied when any negotiable instrument presented for payment for service--including credit card, electronic payment or check--becomes dishonored and is returned to us by your financial institution.

Cox may require an additional deposit if you pay your bill after the “Due By” date or have a payment returned by your financial institution, or you have a significant increase in usage-based charges, such as long distance. The deposit must be paid by cash, money order or credit card.

If you have recently added or removed services, a "partial month" charge or credit will appear on the statement. This charge or credit reflects the differences between your previous monthly rate and the new monthly rate from the date of the change in service to the end of the current billing cycle.

If your services are disconnected for non-payment, you must pay the outstanding balance in full, a month of service in advance, and a charge to reconnect your service. You may also be required to pay a deposit prior to activation of service.

A trip collection fee is charged if Cox has to visit the service location to collect an outstanding balance due after disconnection. After five days following a disconnection, monies collected by Cox at the service address could be subject to an additional $25.00 collection fee.

Cox Sales and Service Centers

Peninsula

Gloucester
1797 George Washington Memorial Hwy 23062
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

Hampton
2040 Coliseum Dr. Suite 9 23661
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

James City County
112 New Quarter Dr. Williamsburg 23188
Mon. - Fri. 8 a.m. to 5 p.m

Kiln Creek
209 Village Ave. Suite GH, York County 23693
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

New Kent County
19230 Eltham Rd. West Point 23181
Mon. - Fri. 8 a.m. to 5 p.m

Southside

Best Square
415 N. Military Hwy. Norfolk 23502
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

Chesapeake
Towne Place at Greenbrier 725 Eden Way North 23320
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

Lynnhaven
2720 North Mall Dr. Suite 196 Virginia Beach 23452
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

Portsmouth
5603 West High St. Suite F 23703
Mon. - Fri. 9 a.m. to 6 p.m / Sat. 9 a.m. to 5 p.m.

For location details including maps and directions, click here.

Service fees may be charged in accordance with our current rates when you elect to relocate your primary outlet, add, relocate, or delete additional outlets and/or add, switch or relocate premium services.

You are responsible for lost or stolen equipment and will be billed for the full replacement value of the equipment as determined by Cox.

Upon termination of your service, you are responsible for any outstanding balances, including equipment charges. Any equipment you rent from Cox Communications remains the property of Cox and it is your responsibility to return all rented equipment within 10 days from termination of service. Otherwise your account will be billed the replacement value of the equipment. Any customer account turned over to an outside agency will be subject to a collection charge including attorney fees.

Charges pertaining to installation or change or service will appear as a one-time charge on your statement, along with any payments collected prior to or at the time of installation. All accounts are subject to a credit check. A deposit may be required.

Local governments may assess charges based on certain revenues received by Cox, for example, for the use of public streets and alleyways.

Cox is required to pay the Franchise Fees to provide cable TV services in your area. Cox is permitted to pass the fees through as a separate line item on your bill. The fee calculation is pursuant to FCC rules and federal law.

Charges pertaining to installation or change or service will appear as a one-time charge on your statement, along with any payments collected prior to or at the time of installation. All accounts are subject to a credit check. A deposit may be required.

The first billing statement after completion of a change of service will reflect prorated charges for a partial month from the date of activity until the beginning of your billing cycle. Please pay the full amount shown in order to ensure the accuracy of future statements.

In the event that your account reaches a delinquent status, Cox will report the delinquent activity to credit bureaus.

To ensure that your change of address request is processed, Residential customers, please contact our customer service representatives Mon. - Sat. 7 a.m. to 8 p.m.
Southside & Pennisula: (757) 224-1111
Gloucester: (804) 693-3535
New Kent: (804) 843-3112

To learn more about your Cox bill and a detailed overview, click here Or for more information by phone or email click here .

If you have questions concerning the rates, terms and conditions of your Cox interstate or international long distance services, please refer Customer Services Agreement posted on our website

Your basic telephone services will not be disconnected for non-payment of non-basic telephone or non-telephone charges. Services, which must be paid to retain your local telephone services, are marked with an asterisk (*) on your bill. Failure to pay charges on the bill denoted by an asterisk (*) may result in the disconnection of your basic local telephone service.

If the modem is disconnected or removed, or battery is not charged or otherwise fails, phone service, including access to emergency 911 services, will not be available.

Operator assisted payments are available for your convenience by calling the local telephone number on the front of your bill. Effective April 8, 2006, customers who make a payment over the phone using a Cox representative will incur a $5.00 transaction processing fee. For no-fee payments at your fingertips, sign up for Easy Pay monthly automatic billing or for one-time payments online using View/Pay Bill visit www.cox.com or call us today for more details.

If your telephone service is interrupted for a period of more than 24 hours as a result of technical problems not caused by customer equipment or misuse, upon request Cox will credit the monthly charges on your account, on a prorated basis, for those services.

This charge is assessed to recover the amount telecommunications providers must contribute to the Universal Service Fund, which helps keep local phone service affordable for all America.

A charge to recover costs associated with connecting to a telecommunications service provider’s interstate long distance network.

Your local government asks you to pay this charge each month to help provide for emergency service in your community.

A surcharge to fund the relay center that assists the hearing and speech impaired to communicate over the phone network.

To dispute the outcome related to your telephone service you may file a complaint with the Public Utilities Commission PUC website.

If you disagree with the investigation’s outcome on a video service, you may file a complaint with the local franchise authority. The address is printed on your Cox bill statement.