How Call Trace works:
When you receive a harassing call, you can dial a simple code to trace the source of that call for the telephone company.
- Available on a per-use basis.
- Nominal per-use charges apply
How to use:
- When you get a nuisance call
- Press and quickly release the "switchhook."
- Listen for a special dial tone.
- If you have already hung up the handset
- just lift the handset again and listen for a normal dial tone.
- Press *57. (On a rotary phone, dial 1157.)
- Listen for a confirmation announcement that the last call has been traced.
- Hang up the handset.
The number you traced will be recorded by Cox personnel. If you decide to follow-up on the matter, you must contact a law enforcement agency and we will provide that number directly to them. We cannot provide the traced number directly to the Cox Digital Telephone customer.
Note:
- The "switchhook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.
- Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
- In some areas, after you press *57, you'll hear an announcement that the call can be traced. Just follow the voice instructions to dial an additional code, and the call will be traced