To mail your payment

The Cox mailing address is preprinted on the payment coupon and is listed on the Contact Us page.

When you provide a check as payment, you authorize Cox to make a one time electronic fund transfer (EFT) from your account, using the information from your check, or process your payment as a traditional check transaction. An EFT may debit your account as soon as the same day you make your payment and you will not receive your check back from your financial institution. For more information or to opt-out of this process please contact 866-548-6963.

"Electronic Fund Transfer" is the term used to refer to the process in which we instruct your financial institution to perform a one-time transfer of funds from your bank account to Cox Communications.

No. An accounts receivable entry is a form of electronic funds transfer or electronic payment made using the Automated Clearing House (ACH) Network. You are not making payment by negotiating a check but instead are presenting the check to provide bank information for collection.

No. This is not a recurring transaction. You will still need to continue to pay your bill each month. Each electronic funds transfer will occur one time only for the amount of the check that you mail for that month’s payment

Yes. You will need to continue to pay your bill each month. Each electronic funds transfer will occur one time only for the amount of the check that was sent in for payment.

No. The information contained on that check will be used only one time for bill payment and will not be used for any other purpose.

The electronic fund transfer will appear on the account statement that you receive from your financial institution. However, the transfer may be in a different place on your statement than the place where your checks normally appear. For example, it may appear under "other withdrawals" or "other transactions". The transaction detail on your bank statement will include payee name Cox Communications, your original check number and the amount of the payment. You will not receive your original check back from your financial institution

High-resolution image technology is used to create a copy of both the front and back of your check. This copy will be stored electronically for 2 years. The information contained on that check will be electronically archived for an additional 5 years. For your protection your original check will be destroyed.

For the protection of the customer, the National Automated Clearing House Association (NACHA) regulations require that the original check be destroyed. This prevents it from being presented for payment more than once.

The check that you sent to us will appear on your bank statement as an electronic fund transfer. This transfer may be in a different place on your statement than the place where your checks normally appear. For example, it may appear under "other withdrawals" or "other transactions". The transaction detail on your bank statement will include payee name Cox Communications, your original check number and the amount of the payment. You will not receive your original check back from your financial institution, but you can compare the amount in your check register to the transaction on your statement.

Because we will be able to view a copy of the check, you will no longer be required to provide us with a copy of your check for payment research. If you are requesting a copy of your check for reasons other than payment research, please contact your financial institution.

There will be no change to the amount of time it takes for your payment to post to your Cox Communications account.

Yes. The electronic funds transfer from your account will usually occur within 24 hours after your payment is received by our payment processing center.

By sending us a signed check for your payment you are giving us your approval to process that one payment as an electronic funds transfer. You do not need to take any additional action to indicate your approval.

Yes. Converting checks to electronic funds transfers is in accordance with the NACHA guidelines. Cox Communications has followed all requirements as set forth by NACHA for this process.

Yes. Although it is a relatively new process, other companies such as American Express and Western Union are processing payments in this manner.

You should contact your financial institution if the amount debited from your bank account is different from the amount that the check was written for.

By sending your completed, signed check to us as payment on your account, you authorize us to use the account information contained on your check to make an electronic fund transfer from your bank account for the same amount as the check. In the case of an unauthorized or improper debit, you should contact your bank.

An unauthorized debit is defined as: An electronic fund transfer from a customer’s account initiated by either a company or person who is not authorized by the customer to initiate the transfer.

- An electronic funds transfer in an amount greater than that authorized by the consumer or that results in a debit to the consumer’s account earlier than authorized by the consumer.

- An unauthorized debit does not include an electronic fund transfer initiated with fraudulent intent by the consumer or any person acting in concert with the consumer.

In the case of an unauthorized or improper debit, the consumer’s financial institution will advise the customer of their rights under the National Automated Clearing House Association (NACHA) regulations and assist them in disputing the transaction. As a part of this process the consumer’s financial institution may require that (Billing Institution’s) originating bank provide a copy of the check or source document. This request is handled between the financial institutions.

Cox has established an “EFT opt out center” to support requests from customers who do wish to continue paying by check, but do not wish to have checks processed as an EFT. For more information or to opt-out of this process please contact 866-548-6963.

You will be asked to provide your account number as it appears on your bill (16 digits in the upper right), your first and last name, your zip code, and your reason for opting out (none given, prefer paper checks, not comfortable).

This is a special line set up in partnership with our payment processing vendor to ensure that customer EFT opt out requests are appropriately supported in accordance with all financial industry regulations.

Yes

The EFT Opt Out support center is staffed by JPMorgan Chase, the payment processing vendor for most Cox markets. They are specialists in this area and provide EFT Opt Out support for other companies as well. Using this specialized center ensures that customer EFT opt out requests are appropriately supported in accordance with all financial industry regulations.

We have a variety of walk-in locatons and Cox authorized payment centers where you can pay you bill in person. Most of these centers

To find the location near you, Click here for mapped location and hours of operation, and details on payment types accepted.

EasyPay is an automatic and recurring payment program that allows customers to pay their Cox bill each month automatically from a bank account or credit card. Learn more about EasyPay or sign up now.

For more information or to use go to View / Pay Bill.