Untitled Document
 Troubleshooting the 3DTV Setup

Complete the following checklist to resolve most 3D issues.


Step

Action

1

Verify you are tuned to the Cox3DTV channel in your area. Check local channel listings.

2

Verify the model number of your 3DTV. Only the following models are known to display the Masters in 3D:

  • Model TC-P50VT20 Panasonic VT20 Series, 50-Inch 1080P, 240Hz 3D Plasma HDTV
  • Model UN55C7000 Samsung 7000 Series, 55-Inch 1080P, 240Hz, 3D LED HDTV
  • Model UN46C7000 Samsung 7000 Series, 46-Inch 1080P, 240Hz, 3D LED HDTV

Also verify the 3D glasses are specified by Panasonic or Samsung for use with the 3DTV. The model numbers are:

  • Panasonic model TY-EW3D10 3D glasses
  • Samsung model SSG-2100 3D glasses
  • Samsung model SSG-2200 3D glasses

3

Verify your Cox cable box is the HD (high-definition) or HD/DVR version. Look on the front panel of the cable box for a model number containing HD or HD/DVR.

4 Verify the cable box is connected to the 3DTV using any HDMI cable. The connector on the HDMI cable looks like this:
Verify the broadcast HD signal is working. Switch to a known HD channel and verify the picture is clear (not blue, black, snowy, or noisy with static).

Verify the 3DTV is in 3D mode. For instructions, see:

  All steps complete.