Support
Untitled Document

Selecting Personal Options, and more...
RELATED INFORMATION
•  Area Codes for the U.S. and Canada

 


Personal Options

Changing your personal greeting

You can change your Personal Greeting as often as you need. You may also leave an Extended Absence Greeting or re-record your name.

  • From the Greeting menu select option 3
  • To record a greeting, select option 2

Date and time playback

  • You can hear the date and time that each message is left in your mailbox. When activated, the date and time is heard before the message itself.
  • A message’s envelope tells you who sent the message, the date and time it was sent, and its length.
  • To retrieve envelope Information, press 5 during or after listening to a message.

Personal Options shortcuts:

  • To change your Personal Greeting, press the numbers 4-3-1-2 from the Main Menu.
  • To re-record your name, press 4-3-3 from the Main Menu.
  • To turn on the date and time feature, from the main menu, press 4-4-2-3.
  • If you have Fax Mail, press 4-2-1-4 from the Main Menu.

Adding Extension Mailboxes

Extension mailboxes (a feature upgrade) allow you to have several individual voice mailboxes on one phone number. Callers can leave a message in any of the mailboxes and each mailbox can have its own personalized password. Complete the following steps to set up one or more extension mailboxes.

  1. Call your voice mailbox (which is your home phone number assoicated with your Cox telephone service).
  2. When the voice mail greeting starts, press the voice mail extension number you would like to set up (for box 1 press 1, box 2 press 2, box 3 press 3).
  3. Press the * key and enter the default password for the extension mailbox you wish to set up.
    The default password for box 1 is 1, box 2 is 2, box 3 press 3.
  4. Follow the voice prompts to complete the setup.

Note: Once the default password is entered, the system says "You have no messages. To leave a message, push..." This message is not a personal greeting. This message allows you to leave a message in your box, such as a memo to yourself.

  1. Press the numbers 441 and follow the prompts to create your own password.
  2. To create an 8-second name greeting , press the numbers 443 and follow the prompts.

Note: The name greeting is what callers hear if they press the # key to access the list of extension mailboxes. The name greeting can be up to 8 seconds long, so it could be something like, “Hi this is Robin, please leave a message."

  1. Hang up and repeat steps 1 through 6 for each additional extension mailbox.

Note: You may want to record a new greeting on the main voice mailbox, letting callers know that they can leave a message on the main mailbox or on individual extension mailboxes. The message could be something like, "Hi, you've reached XXX-XXX-XXXX. Please leave a message after the beep, or you can press 1 for Mary, or press 2 for Todd..." 

How to Retrieve Messages from the Extension Mailbox

  1. Call your voice mailbox (which is your home phone number assoicated with your Cox telephone service).
  2. Press the * key when the main greeting starts to play.
  3. Enter the password you created for your extension mailbox (see Adding Extension Mailboxes ). The system will then allow you to retrieve your messages.

Note: If you're accessing your voice mail from home and you have the Anonymous Call Rejection or Caller ID Blocking features activated, then you must unblock your number (press the following three keys: *82 ) before calling the voice mail access number.


Changing Number of Rings That Trigger Voice Mail

  1. Press *78 from your home phone.
  2. You will hear a stutter dial tone (or dead air) and then a regular dial tone.
  3. Select the number of rings you would like your voice mailbox to pick up on (between 2-9). The default is 4 rings.
  4. After selecting a number, you will then get two fast busy signals letting you know that it has been changed. (In a few isolated cases, the 4-ring default cannot be changed with this procedure. Please contact a Cox customer service representative for assistance.)


Setting Up Your Paging Notification

Paging (available with Voice Mail Plus and Home Office Voice Mail service packages):

  • You can be paged when new messages arrive in your mailbox.
  • A "99" displays on your pager to indicate the arrival of a message.
  • You can tell callers in your greeting that, when prompted, to press 5 and they can then enter a callback number at the tone which will be displayed on your pager.

Turn on and schedule your Paging Notification:

  1. At the Main Menu, press 4-1, then follow the prompts to turn notification ON.
  2. When finished, press * to return to the Main Menu.
  3. You are now ready to define your custom notification schedule.
  4. To set up your notification schedule, press 4-4 from the Main Menu and follow the prompts.

Hints for setting up paging:

To define the hours of the day during which you want to be paged, please follow these instructions:

  1. Enter notification times as 4 digits. For example, 0-8-0-0 for 8:00
  2. Enter 1 for a.m. or 2 for p.m.
  3. If you don’t want to specify a time period, spell NO (6-6)


When Leaving a Message

When you are leaving a message, you can press the # at the end of the message and use the following options:

  • To send this message now, press #
  • To replay your message, press 3
  • For additional options, press 9
  • Leave a callback number, press 1
  • Continue recording at this point, press 2
  • Specify delivery parameters, press 5
  • Cancel this message, press *