At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
First, some common questions about payments:
What are my options for making payments?
You can get detailed information about your payment options here.
I just made a payment online, and I got two different confirmation messages. What's going on?
If you have multiple billing statements, your online payment may be split between them, resulting in multiple confirmation messages. For example, if you have separate statements for cable and telephone services, your payment may be split between the charges on each statement.
I just accidentally made an additional payment online, and I'd like to cancel it.
You can reverse additional payments by contacting your bank or other financial institution. While we are glad to assist customers with cancelling a payment (see link at the bottom of the page), you will get your money returned to you much faster by contacting your financial institution, instead.
I just made a payment, but I don't see it when I view my account online. Why?
Please be aware that it may take up to 36 hours for payments to appear on your account. You can learn more here.
We would be happy to provide you with a paper copy of your previous billing statements. We can reprint up to six months of previous statements for a small fee.
To avoid the fees, you can access your last 18 statements, as well as unbilled charges, by logging into your account. For help logging into your account, click here.
Well that's no good is it? At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
Here are some common issues that might be the cause. If your Cox Digital Telephone service is still not working after going through these steps, please click the link at the bottom of the page to e-mail us.
Check to make sure there are no telephones off the hook.
If you are using a cordless phone, make sure that your base is plugged into an electrical outlet and your handset if fully charged.
Check the volume on your telephone handset to ensure it is not turned down.
Unplug all telephone equipment, including telephones, fax machines and computer modems, for 5 to 10 minutes. Then plug in a single hardwired (not cordless) phone, if available.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
I need help setting up my Voice Mail for the first time.
You can view step-by-step instructions here.
I've used my Voice Mail before, but now I can't access it.
If you hear "invalid option" when entering your password, this means that your mailbox has been temporarily locked because someone tried to access it multiple times with the wrong password.
If a wrong password is used three times during the same session, the system hangs up.
If a wrong password is used five times in 6 hours, the mailbox is locked for 1 hour.
While the Mailbox is locked:
Callers can still leave messages.
You can still access the mailbox from home. (Press *82 first if you have Caller ID Blocking)
You cannot access the mailbox from a remote location.
Your Voice Mail will automatically unlock itself in one hour. You can contact us to reset your Voice Mail password, but please be aware that Voice Mail password resets may take up to 48 hours. We recommend waiting for your Voice mail password to unlock itself unless you have forgotten your password.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
You can find solutions to many of the most common issues here.
My telephone line has static or buzzing on it.
Check to see if any electronic devices are running while you are talking on the phone. Devices like blenders, vacuum cleaners and microwave ovens can sometimes cause interference, especially if you are using a cordless phone.
If the source of the static is not electronic interference, there may be damage to your home wiring. Please contact us by clicking the link at the bottom of this page, so that we can schedule a technician to visit your home to repair this damage.
One or more of my features are not working.
If you get a fast busy signal when you attempt to turn on a feature, this indicates that the feature is not active on your account. Please be aware that it does take up to three business days for a feature to become active after you contact us to add it to your account. If it has been more than three business days, please click the link at the bottom of this pages to e-mail us.
You are able to disable, temporarily or indefinitely, many of your calling features. Please make sure that your feature is turned on.
To view detailed instructions on turning on and using your calling features, please click here and then click on the feature in question.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
Please try these troubleshooting steps to help us restore your cable service faster. If your Cox cable service is still not working after performing these steps, please click the link below to e-mail us.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
Please try these troubleshooting steps to help us assist you with your cable service faster. If your Cox cable service is still not working properly after performing these steps, please click the link below to e-mail us.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
I need help controlling live TV, making recordings or changing DVR preferences.
You can find detailed information, step-by-step instructions, and interactive tutorials here.
I cannot make or play recordings.
In most cases where the DVR cannot make new recordings, the DVR is full of previously recorded programs. You may need to erase some programs to make new recordings. For more information, click here.
If your DVR is not full, or it is saying that there are more than 2 scheduled recordings when there are not, you may need to reset your DVR:
Please make sure that your television and DVR are powered off
Then, unplug the power cord to the DVR for at least 60 seconds. Once you have plugged the power cord back in, the Cox DVR will reload.
Please allow up to five minutes for this to complete.
When the time has reappeared on the front of the Cox DVR, turn your television set and the Cox DVR back on.
If you have performed the troubleshooting steps, but you are still unable to make or playback recordings, please email us.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
You can also find detailed information about Cox Digital Telephone service here. Please take a moment to review this information if it applies to your question. If your question is not answered with this information, please click on the link below to e-mail us.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
You can also find detailed information about Cox High Speed Internet service here. Please take a moment to review this information if it applies to your question. If your question is not answered with this information, please click on the link below to e-mail us.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
You can also find detailed information about Cox Digital Cable service here. Please take a moment to review this information if it applies to your question. If your question is not answered with this information, please click on the link below to e-mail us.
Imagine enjoying our award-winning telephone service, unparalleled Internet service and the best value of digital quality programming around, with the convenience of one bill and additional savings every month. The Cox Bundle can provide you with this convenience and savings!
Our Digital Telephone Connection 60 package includes 15 of the most popular calling features and 60 minutes of free nationwide long distance. Domestic long distance calls after 60 minutes are charged at the low rate of $0.05 per minute for no additional monthly fee.
The crystal clear quality of Cox Digital Telephone is matched with superior customer service and unsurpassed reliability.
It is for these reasons that J.D. Power and Associates has ranked us the highest in overall customer satisfaction among all telephone providers in the western region for the past five years.
Cox High Speed Internet offers a reliable, always-on connection that provides download speeds over 400 times faster than dial-up and much faster than DSL speeds in most areas. This speed is combined with the peace of mind you will get from our complete suite of Internet security software, which you will get absolutely free as a subscriber.
Cox Digital Cable service includes over 200 channels of digital quality video and music to choose from. We offer several tiers of programming and premium channel subscriptions, allowing you customize your service to your needs. With Cox Digital Cable, you never have to sign a contract or buy expensive equipment.
With Cox Digital Cable service, you can also get HD service without paying any additional HD programming fees and true On Demand for free!
Cox Digital Cable service also includes our Interactive Program Guide, which allows you to search for your favorite programming and protect your family with parental controls. Digital Cable customers also receive free Cox Expanded Cable (channels 2 through 99) on additional television sets.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
You can also find detailed information about ordering services here. Please take a moment to review this information if it applies to your question. If your question is not answered with this information, please click on the link below to e-mail us.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
For the quickest assistance with placing an order, please contact us via I-Mail to speak to one of our eCare Customer Service Representatives immediately. This feature is only available 8am to 7pm, Monday through Friday, Arizona time.
At COX, customer service is very important to us. Our agents are waiting to answer any question you might have.
You can also find help with the most common online account access issues below. Please take a moment to review this information. If your question is not answered with this information, please click on the link at the bottom of the page to e-mail us.
Have you registered with Cox.com yet?
Please be aware that you must register and establish an online profile in order to access your account on our View/Pay Bill Web site. This information is separate from your Webmail login information. Please click here to set up your online account-access profile.
Have you moved recently?
When you move and transfer your Cox services, you are given a new account number. You can add your new account number to your existing online account-access profile by clicking the [Manage account] button after logging in.
Are you having difficulty with your password?
Please note that this password is case-sensitive. This means that "WizardOfOz#9" is different from "WIZARDOFOZ#9" or "wizardofoz#9."
Please be aware that www.cox.com recognizes all characters entered, including spaces. If any spaces are entered at the end of the user ID or password, your login will fail. Spaces are sometimes added when using "copy & paste" to enter this information.
Please note that you should receive your telephone books within 5 to 7 days of your installation date. If you have not received them within this time, please call 1 (800) 422-1234. Qwest Dex will then arrange to have another set of telephone books delivered to you. There is no charge for this service.
We appreciate your interest in Cox Communications' community outreach efforts. To receive an application for sponsorship, please send your request to the following address:
Cox Communications
Attn: Community Outreach
1550 W Deer Valley Road
Phoenix, AZ 85027
For more information, you can also call our Community Outreach Hotline at (623) 322-8027.
