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Voice Mail Setup and Operation

Find out how to set up your password, rewind and skip messages, and access prerecorded online help.


How to Activate Your Voice Mailbox
To complete the one-time, initial setup of your voice mailbox, follow these steps:

  1. From your home, dial your home telephone number.
  2. When your greeting begins, interrupt by pressing the * key.
  3. Next, you will hear a greeting from Cox that asks you for your password. Your temporary password is 269266 or COXCOM.
  4. You will hear, “Welcome to the Cox Voice Messaging Network..” You will then be guided through a tutorial that helps you set up your voice mailbox and set up a new password. Select a new password that is at least 4 digits and not easily guessed by others.

All steps complete.


How to Access Messages

Whenever you have unplayed messages, you will hear a “Distinctive Stutter” tone when you pick up your home telephone. You can access your messages from either inside your home or outside your home.

From your home phone:

  1. Lift the handset of your home phone and then enter your home phone number.
  2. When the greeting begins, interrupt by pressing the * key.
  3. When prompted, enter your password.

    All steps complete.

From an outside line, mobile phone, or long-distance:

  1. Call your home phone number.
  2. When the greeting begins, interrupt by pressing the * key.
  3. When prompted, enter your password.

    All steps complete.

Using the Cox Access Number (where available)

  1. From the home phone that has Caller ID Block turned ON, or from an outside line, mobile phone, or long-distance phone, call your Cox Access Number.

Result: A voice prompt asks you to enter your mailbox number.

  1. Enter your mailbox number, which is your 10-digit phone number beginning with the area code.
  2. When prompted, enter your password.

    All steps complete.

How to Save, Delete, and Recover Messages

To check your messages, start at the Main Menu, and press 1.

  • To save a message, press 9.
  • To delete a message, press 7.
  • To recover deleted messages, press * 3.

How to Pause, Rewind, Fast-Forward, and more...
The following are a list of useful, time-saving shortcuts.

  • Press 1 to rewind the message 6 seconds.
  • Press 11 to rewind the message to beginning.
  • Press 2 to pause or continue the message.
  • Press 3 to fast-forward the message 6 seconds.
  • Press 33 to fast-forward the message to the end.
  • Press 5 to hear the date and time stamp.
  • Press # to save the current message and go to the next message.
  • Press ## to play saved messages only.
  • Press 0 at any time for pre-recorded online help regarding features or options.
  • Press * at any time to cancel what you're doing and return to the previous menu.
  • To exit your mailbox at any time, press * repeatedly until you hear goodbye.
  • Press # to quickly bypass a prompt, complete a step, or skip a message that you are reviewing.
  • Press ## to skip from unheard messages directly to saved messages.


How to use Automatic Callback

  1. During or after listening to a message, press 88 to automatically call back the caller. (If a callback number is not available, you can designate a number to call.)
  2. Press * * after the callback has ended and you will be dropped back into your message queue.
  3. Note: Automatic Callback is not available in all markets. In some markets, Automatic Callback only works from your home phone (not from a cell or remote phone). The feature does not work on international, 900, 976, or operator-assisted calls. Calls made from voice mail incur charges as per your Cox telephone plan or service agreement.

    All steps complete.