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Frequently Asked Questions (FAQs)
How does advance billing work?Cox Communications bills all customers in advance for monthly standard service charges and in arrears for usage-based charges such as On Demand/pay-per-view and long distance. Credits or charges for any service changes made during the month will be reflect. When is my Cox bill due?Payment in full is due to Cox by the “Due By” date indicated on your statement. If full payment is not received by this date your bill will become past due and may be subject to additional fees such as late payment charges, electronic reactivation fees, or returned check fees. For more information on these fees and all other charges, click "General" tab there for charges detail. How do I handle a disagreement with a portion of my bill?If you have any questions regarding your bill or disagree with any portion of your bill, immediately contact Cox with your concerns. You must contact us no later than 60 days from the bill’s Due By date at 850-796-1269, or email . What are my payment options?
Online: Visit cox.com to register for 24-hour online access or make payments to your account. Kansas contact numbersArkansas City : (620) 442-2280 Coffeyville (620) 251-6610 Derby (316) 262-0661 Dodge City (620) 227-3361 El Dorado (316) 321-2971 Garden City (620) 275-5552 Great Bend (620) 792-2574 Hutchinson (620) 663-1591 lola (620) 365-2178 Junction City (785) 238-6165 Larned (620) 285-3151 Manhattan (785) 776-9239 McPherson (620) 241-6880 Newton (316) 283-7270 Pittsburg (620) 231-3360 Pratt (620) 672-75440 Salina (785) 825-7151 Topeka (785) 368-1000 Winfield (620) 221-6360 Wichita (316) 262-0661 Arkansas contact numbersBentonville (479) 273-5644 Bella Vista (479) 273-5644 Berryville (870) 423-3201 Fayetteville (479) 751-2000 Fort Smith (479) 782-8941 Harrison (870) 741-3401 Rogers (479) 273-5644 Siloam Springs (479) 524-6400 Springdale (479) 751-2000 Van Burean (479) 782-8941 In person: See below for list of Cox Customer Service Centers
Cox Sales and Service Centers Kansas
Arkansas City
207 N. Summit
Coffeyville(Also serves Caney, Cherryvale, Dearing Tyro, So. Coffeyville)
102 W 11th
Derby
124 South Baltimore
Dodge City(Also serves Ford County & Kinsley)
11122 Kliesen St.
El Dorado(Also serves Towanda & Benton)
101 East 12th Ave.
Garden City(Also serves Finney County)
1109 College Dr.
Great Bend(Also serves Hoisington)
250 N. Washington Ave.
Hutchinson(Also serves Nickerson, Burton)
210 W. 5th Ave.
Iolae(Also serves Gas, Humboldt, Yates Center, Erie)
602 N. State St.
Junction City(Also serves Rural Milford, Grandview Plaza, portions of Geary County)
140 West 8th St.
Manhattan(Also serves Ogden, Jardine Terrace Housing, portions of Riley & Pottwawatomie Counties.)
519 Richards Dr.
McPherson (Also serves Lindsborg.)
322 N. Main
Newton(Also serves Hesston & Halstead.)
206 W. 6th St.
Pittsburg(Also serves Chicopee, Arma, Crawford & Cherokee Counties, Franklin, Weir, Frontenac.)
2802 N. Joplin
Pratt (also serves Kingman and Cunningham.)
314 S. Main
Salina(Also serves Saline County)
144 N. 7th St.
Topeka(Also seves Jefferson County, Tecumeseh, Berryton, Auburn)
931 S.W. Henderson
Wichita(Also serves Andover, Bel Aire, Cheney, Garden Plain, Goddard, Haysville, Kechi, Maize, Mulvane, Park City, Rose Hill, Sedgwick, Valley Center)
725 E. Douglas Ave.
2556 N. Maize Rd. Suite 102
Winfield
1004 Main St. TF* $1 (TF * Transaction Fee)
Abilene West's Plaza Country Mart 1900 N Buckeye TF* $1
Arkansas City Ark City Country Mart 616 N Summit TF* $1
Augusta Augusta Jumpstart 115 East 7th St TF* $1 Cooper Drug, Inc. 509 State St. TF* $1
Cheney Jim's Food Liner 412 Main TF* $1
Dodge City Hurst Enterprise, LLC 400 Wyatt Earp Blvd TF* $1 Msc Dodge City 2601 Central #26 TF* $1
Douglas City of Douglas 322 S. Forrest TF* $1
El Dorado Citizen's Credit Co. 1120 N Main TF* $1 Gails & Helen's 2575 W. Central Ave KIOSK TF* $1.50 Goin' Postal 2710 W Central Ave TF* $1 Iron Pump 2575 W Central Ave KIOSK TF* $1.50
Frontenac Pallucca & Sons Grocery 207 E McKay TF* $1
Ft. Worth 4245 E. Berry St KIOSK TF* $1.50
Garden City Beringer Hardware 2204 Kansas Ave. TF* $1
Garland Atmos 1310 Hwy 66 KIOSK TF* $1.50
Goddardy White's Foodliner 19950 W. Kellogg TF* $1
Great Brend Advance Credit Co. 2602 10th St. TF* $1
Haysville Diamond Shamrock 115 W. Grand Ave KIOSK TF* $1.50 Homeland 201 N. Main St. KIOSK TF* $1.50
Hutchinson The Show Case 1500 E 11th Suite 22 TF* $1
Junction City Food 4 Less 1025 S. Washington St. KIOSK TF* $1.50 Marketplace 833 W. Ash TF* $1
Kansas City Balls Food 7734 State Ave, KIOSK TF* $1.50 Balls Food 8120 Parallel Pkwy KIOSK TF* $1.50 Balls Food 4301 State Ave KIOSK TF* $1.50
Kingman Mollie's Attic 213 N. Main St TF* $1
Lawrence Lawrence Hi Vee-6th St 4000 W 6th St TF* $1
Leavenworth Balls Food 2107 S 4th St. KIOSK TF* $1.50 Food 4 Less 1920 Spruce St. KIOSK TF* $1.50
Leawood Balls Food 11721 Roe Ave. KIOSK TF* $1.50
Lenexa Balls Food 15000 W 87th St. Pkwy KIOSK TF* $1.50
Lyons Mikes 106 E. Ave South TF* $1
Manhattan Advance Credit 913 N 3rd TF* $1 Radio Shack Manhattan 614 Fort Riley Blvd TF* $1 Ray's Apple Market 222 N 6th St TF* $1
McPherson A Full House 906 E. Kansas TF* $1 Graber Ace Hardware 319 N Main St TF* $1 Moradi Shell 1201 E 1st St. TF* $1
Mission Balls Food 5800 Antioch Rd. KIOSK TF* $1.50
Newton Advance Credit Co. 1019 Washington TF* $1
Meridian Money Shack 301A N. Meridian TF* $1
Olathe Balls Food 13600 S. Blackbob KIOSK TF* $1.50 Balls Food 15970 S. Mur-Len Rd. KIOSK TF* $1.50
Overland Park Balls Food 11930 College Blvd KIOSK TF* $1.50 Balls Food 7000 W 75th St. KIOSK TF* $1.50 Balls Food 6900 W 75th St. KIOSK TF* $1.50
Parsons Country Mart 2020 Main TF* $1 Pump'N Pete's #8 1430 Main TF* $1
Pittsburg Paradise Mall Antiques 105 S Broadway TF* $1 Ron's Iga 310 E Central TF* $1 Ron's Iga 310 E Centennial Dr. TF* $1
Prairie Village Balls Food 4050 W 83rd St KIOSK TF* $1.50
Pratt A Full House 516 S. Main TF* $1
Roeland Park Balls Food 4950 Roe Blvd KIOSK TF* $1.50
Salina Carmelita's Mexican Goods 1859 S 9th TF* $1 El Azteca De Oro 427 S. Broadway TF* $1 Iron Pump 418 E. Iron Ave KIOSK TF* $1.50 Price Mart 1320 Armory Rd. KIOSK TF* $1.50 Valero 848 North Broadway TF* $1 Western Credit Inc. 2745 Belmont TF* $1
Shawnee Balls Food 12010 W. 63rd St. KIOSK TF* $1.50
Topeka Citizens Credit 1835 NW Topeka Blvd Ste.101 TF* $1 Conoco Food Mart 2121 SW Wanamaker Rd TF* $1 Falley's 3000 N. Topeka Blvd KIOSK TF* $1.50 Falley's 1945 S Gage Blvd KIOSK TF* $1.50 Falley's 3110 SE 6th St. KIOSK TF* $1.50 Miscelanea Rodeo 1706 SE 66th St TF* $1 Phillips 66 2525 SW 29th St TF* $1 Price Choppers 2210 N Tyler St. KIOSK TF* $1.50 Price Choppers 2021 SE 29th KIOSK TF* $1.50 Price Choppers 5311 SW 22nd Place KIOSK TF* $1.50 Price Choppers 4015 SW 10th St KIOSK TF* $1.50 Star 1320 SW 6th Ave. TF* $1 Star Gas + Convenience 2201 SW 6th Ave TF* $1 The Mail Box 2828 SW Arrowhead Rd TF* $1 Viking Pawn & Loan 112 SE 8th St. TF* $1
Wichita A-OK Inc 1547 S. Oliver TF* $1 A-OK Inc 7310 W Central TF* $1 A-OK Inc 240 S West St Suite 50 TF* $1 A-OK Inc 410 N West St TF* $1 BP Amoco 5562 S. Seneca TF* $1 C&J Groceries 2502 North Arkansas TF* $1 Crazy Jay's Bed Shop Inc 830 S Woodlawn TF* $1 Dia De Pago 808 W 25th St TF* $1 Dollar Smart Plus 1750 N Broadway TF* $1 Fuel Up 550 N. Webb TF* $1 Homeland 3137 S. Seneca St. KIOSK TF* $1.50 Homeland 1607 S. Georgetown St KIOSK TF* $1.50 Homeland 3020 E Douglas Ave KIOSK TF* $1.50 Homeland 640 N West St. KIOSK TF* $1.50 Honeland 1019 W. 21st St. North KIOSK TF* $1.50 Money Shack 956 S. Oliver TF* $1 Quick Pick 3733 N Arkansas TF* $1 Speedway 565 S. Market St TF* $1 The Smell Well 2618 E 21st St. TF* $1 Valero 2849 W. 13th St TF* $1 Valero 851 S. Meridian TF* $1 Valero 248 South Hillside TF* $1 Valero 1622 S West St. TF* $1 Wash Wave 4901 W Central TF* $1 Wash Wave 859 S. Oliver TF* $1 Jumpstart 301 S. Fry Yates Center TF* $1 Cox Sales and Service Centers Arkansas
Bentonville(Also serves Bella Vista, Cave Springs, Centerton, Gravette, Highlands, Hiwasse)
1006 NW 11th St.
Berryville(Also serves Beaver City, Berryville, Eureka Springs, Green Forest, Holiday Island)
928 West Trimble Ave.
Fayetteville(Also serves Elkins, Farmington, Goshen, Greenland, Lincoln Prairie Grove, West Fork, Winslow)
3390 Futrall Dr.
Fort Smith(Also serves Alma, Arkoma, OK; Barling, Bonanza, Cameron, OK; Cedarville, Central City, Chester, Dora, Dyer, Excelsior, Ft. Smith, Greenwood, Hackett, Hwy 71, Huntington, Jenny Lind, Kibler, Lake Alma, Midland, Mansfield, Lavaca, Mountainburg, OK: Muldrow, Pocola and Roland; Rock Island, Rudy, Rye Hill, Sugarloaf area, White Bluff)
4900 S. Zero St.
Harrison(Also serves Bellefonte, Bergman, Dogpatch, Valley Springs.)
305 W Stephenson Ave.
Rogers(Also serves Springdale, Lowell, Bethel Heights, Tontitown, Elm Springs, Cave Springs, Sonora)
2603 W Pleasant Grove Rd. Suite 110
Siloam Springs(Colcord, Decatur, Gentry, Watts, West Siloam Springs)
160 Hwy 412 East
Van Buren(Also serves Springdale, Lowell, Bethel Heights, Tontitown, Elm Springs, Cave Springs, Sonora)
1202 Main St. (TF * Transaction Fee)
Fayetteville North Strett Mini Mart 758 North St. TF* $1
Fort Smith Jet Away Convenience Store 3638 Midland TF* $1 Jet Away Convenience Store #1 6217 Hwy 271 S. TF* $1 Is there a fee for a late payment?Yes. Your bill is subject to a late fee if it is not paid within six days from the “Due By” date. A late fee of $3.50 will be assessed. If your bill is not paid within 25 days from the "Due By" date a late fee of $4.50 will be assessed. Is there a fee for returned payments?Yes. A returned payment charge of $25.00 will be applied when any negotiable instrument presented for payment for service--including credit card, electronic payment or check--becomes dishonored and is returned to us by your financial institution. Under what circumstances will an additional deposit be required?Cox may require an additional deposit if you pay your bill after the “Due By” date or have a payment returned by your financial institution, or you have a significant increase in usage-based charges, such as long distance. The deposit must be paid by cash, money order or credit card. What is a partial month charge and when does it apply?If you have recently added or removed services, a "partial month" charge or credit will appear on the statement. This charge or credit reflects the differences between your previous monthly rate and the new monthly rate from the date of the change in service to the end of the current billing cycle. What charges must be paid for reconnection of service?If your services are disconnected for non-payment, you must pay the outstanding balance in full, a month of service in advance, and a charge to reconnect your service. You may also be required to pay a deposit prior to activation of service. What is a collection trip fee and when does it apply?After "x" days, monies collected by Cox at your service address could be subject to an additional $25 collection fee, excluding telephone services. What are the locations of the Cox Payment Centers and hours of operation? See below for list of Cox Customer Service Centers
Cox Sales and Service Centers Kansas
Arkansas City
207 N. Summit
Coffeyville(Also serves Caney, Cherryvale, Dearing Tyro, So. Coffeyville)
102 W 11th
Derby
124 South Baltimore
Dodge City(Also serves Ford County & Kinsley)
11122 Kliesen St.
El Dorado(Also serves Towanda & Benton)
101 East 12th Ave.
Garden City(Also serves Finney County)
1109 College Dr.
Great Bend(Also serves Hoisington)
250 N. Washington Ave.
Hutchinson(Also serves Nickerson, Burton)
210 W. 5th Ave.
Iolae(Also serves Gas, Humboldt, Yates Center, Erie)
602 N. State St.
Junction City(Also serves Rural Milford, Grandview Plaza, portions of Geary County)
140 West 8th St.
Manhattan(Also serves Ogden, Jardine Terrace Housing, portions of Riley & Pottwawatomie Counties.)
519 Richards Dr.
McPherson (Also serves Lindsborg.)
322 N. Main
Newton(Also serves Hesston & Halstead.)
206 W. 6th St.
Pittsburg(Also serves Chicopee, Arma, Crawford & Cherokee Counties, Franklin, Weir, Frontenac.)
2802 N. Joplin
Pratt (also serves Kingman and Cunningham.)
314 S. Main
Salina(Also serves Saline County)
144 N. 7th St.
Topeka(Also seves Jefferson County, Tecumeseh, Berryton, Auburn)
931 S.W. Henderson
Wichita(Also serves Andover, Bel Aire, Cheney, Garden Plain, Goddard, Haysville, Kechi, Maize, Mulvane, Park City, Rose Hill, Sedgwick, Valley Center)
725 E. Douglas Ave.
2556 N. Maize Rd. Suite 102
Winfield
1004 Main St. TF* $1 (TF * Transaction Fee)
Abilene West's Plaza Country Mart 1900 N Buckeye TF* $1
Arkansas City Ark City Country Mart 616 N Summit TF* $1
Augusta Augusta Jumpstart 115 East 7th St TF* $1 Cooper Drug, Inc. 509 State St. TF* $1
Cheney Jim's Food Liner 412 Main TF* $1
Dodge City Hurst Enterprise, LLC 400 Wyatt Earp Blvd TF* $1 Msc Dodge City 2601 Central #26 TF* $1
Douglas City of Douglas 322 S. Forrest TF* $1
El Dorado Citizen's Credit Co. 1120 N Main TF* $1 Gails & Helen's 2575 W. Central Ave KIOSK TF* $1.50 Goin' Postal 2710 W Central Ave TF* $1 Iron Pump 2575 W Central Ave KIOSK TF* $1.50
Frontenac Pallucca & Sons Grocery 207 E McKay TF* $1
Ft. Worth 4245 E. Berry St KIOSK TF* $1.50
Garden City Beringer Hardware 2204 Kansas Ave. TF* $1
Garland Atmos 1310 Hwy 66 KIOSK TF* $1.50
Goddardy White's Foodliner 19950 W. Kellogg TF* $1
Great Brend Advance Credit Co. 2602 10th St. TF* $1
Haysville Diamond Shamrock 115 W. Grand Ave KIOSK TF* $1.50 Homeland 201 N. Main St. KIOSK TF* $1.50
Hutchinson The Show Case 1500 E 11th Suite 22 TF* $1
Junction City Food 4 Less 1025 S. Washington St. KIOSK TF* $1.50 Marketplace 833 W. Ash TF* $1
Kansas City Balls Food 7734 State Ave, KIOSK TF* $1.50 Balls Food 8120 Parallel Pkwy KIOSK TF* $1.50 Balls Food 4301 State Ave KIOSK TF* $1.50
Kingman Mollie's Attic 213 N. Main St TF* $1
Lawrence Lawrence Hi Vee-6th St 4000 W 6th St TF* $1
Leavenworth Balls Food 2107 S 4th St. KIOSK TF* $1.50 Food 4 Less 1920 Spruce St. KIOSK TF* $1.50
Leawood Balls Food 11721 Roe Ave. KIOSK TF* $1.50
Lenexa Balls Food 15000 W 87th St. Pkwy KIOSK TF* $1.50
Lyons Mikes 106 E. Ave South TF* $1
Manhattan Advance Credit 913 N 3rd TF* $1 Radio Shack Manhattan 614 Fort Riley Blvd TF* $1 Ray's Apple Market 222 N 6th St TF* $1
McPherson A Full House 906 E. Kansas TF* $1 Graber Ace Hardware 319 N Main St TF* $1 Moradi Shell 1201 E 1st St. TF* $1
Mission Balls Food 5800 Antioch Rd. KIOSK TF* $1.50
Newton Advance Credit Co. 1019 Washington TF* $1
Meridian Money Shack 301A N. Meridian TF* $1
Olathe Balls Food 13600 S. Blackbob KIOSK TF* $1.50 Balls Food 15970 S. Mur-Len Rd. KIOSK TF* $1.50
Overland Park Balls Food 11930 College Blvd KIOSK TF* $1.50 Balls Food 7000 W 75th St. KIOSK TF* $1.50 Balls Food 6900 W 75th St. KIOSK TF* $1.50
Parsons Country Mart 2020 Main TF* $1 Pump'N Pete's #8 1430 Main TF* $1
Pittsburg Paradise Mall Antiques 105 S Broadway TF* $1 Ron's Iga 310 E Central TF* $1 Ron's Iga 310 E Centennial Dr. TF* $1
Prairie Village Balls Food 4050 W 83rd St KIOSK TF* $1.50
Pratt A Full House 516 S. Main TF* $1
Roeland Park Balls Food 4950 Roe Blvd KIOSK TF* $1.50
Salina Carmelita's Mexican Goods 1859 S 9th TF* $1 El Azteca De Oro 427 S. Broadway TF* $1 Iron Pump 418 E. Iron Ave KIOSK TF* $1.50 Price Mart 1320 Armory Rd. KIOSK TF* $1.50 Valero 848 North Broadway TF* $1 Western Credit Inc. 2745 Belmont TF* $1
Shawnee Balls Food 12010 W. 63rd St. KIOSK TF* $1.50
Topeka Citizens Credit 1835 NW Topeka Blvd Ste.101 TF* $1 Conoco Food Mart 2121 SW Wanamaker Rd TF* $1 Falley's 3000 N. Topeka Blvd KIOSK TF* $1.50 Falley's 1945 S Gage Blvd KIOSK TF* $1.50 Falley's 3110 SE 6th St. KIOSK TF* $1.50 Miscelanea Rodeo 1706 SE 66th St TF* $1 Phillips 66 2525 SW 29th St TF* $1 Price Choppers 2210 N Tyler St. KIOSK TF* $1.50 Price Choppers 2021 SE 29th KIOSK TF* $1.50 Price Choppers 5311 SW 22nd Place KIOSK TF* $1.50 Price Choppers 4015 SW 10th St KIOSK TF* $1.50 Star 1320 SW 6th Ave. TF* $1 Star Gas + Convenience 2201 SW 6th Ave TF* $1 The Mail Box 2828 SW Arrowhead Rd TF* $1 Viking Pawn & Loan 112 SE 8th St. TF* $1
Wichita A-OK Inc 1547 S. Oliver TF* $1 A-OK Inc 7310 W Central TF* $1 A-OK Inc 240 S West St Suite 50 TF* $1 A-OK Inc 410 N West St TF* $1 BP Amoco 5562 S. Seneca TF* $1 C&J Groceries 2502 North Arkansas TF* $1 Crazy Jay's Bed Shop Inc 830 S Woodlawn TF* $1 Dia De Pago 808 W 25th St TF* $1 Dollar Smart Plus 1750 N Broadway TF* $1 Fuel Up 550 N. Webb TF* $1 Homeland 3137 S. Seneca St. KIOSK TF* $1.50 Homeland 1607 S. Georgetown St KIOSK TF* $1.50 Homeland 3020 E Douglas Ave KIOSK TF* $1.50 Homeland 640 N West St. KIOSK TF* $1.50 Honeland 1019 W. 21st St. North KIOSK TF* $1.50 Money Shack 956 S. Oliver TF* $1 Quick Pick 3733 N Arkansas TF* $1 Speedway 565 S. Market St TF* $1 The Smell Well 2618 E 21st St. TF* $1 Valero 2849 W. 13th St TF* $1 Valero 851 S. Meridian TF* $1 Valero 248 South Hillside TF* $1 Valero 1622 S West St. TF* $1 Wash Wave 4901 W Central TF* $1 Wash Wave 859 S. Oliver TF* $1 Jumpstart 301 S. Fry Yates Center TF* $1 Cox Sales and Service Centers Arkansas
Bentonville(Also serves Bella Vista, Cave Springs, Centerton, Gravette, Highlands, Hiwasse)
1006 NW 11th St.
Berryville(Also serves Beaver City, Berryville, Eureka Springs, Green Forest, Holiday Island)
928 West Trimble Ave.
Fayetteville(Also serves Elkins, Farmington, Goshen, Greenland, Lincoln Prairie Grove, West Fork, Winslow)
3390 Futrall Dr.
Fort Smith(Also serves Alma, Arkoma, OK; Barling, Bonanza, Cameron, OK; Cedarville, Central City, Chester, Dora, Dyer, Excelsior, Ft. Smith, Greenwood, Hackett, Hwy 71, Huntington, Jenny Lind, Kibler, Lake Alma, Midland, Mansfield, Lavaca, Mountainburg, OK: Muldrow, Pocola and Roland; Rock Island, Rudy, Rye Hill, Sugarloaf area, White Bluff)
4900 S. Zero St.
Harrison(Also serves Bellefonte, Bergman, Dogpatch, Valley Springs.)
305 W Stephenson Ave.
Rogers(Also serves Springdale, Lowell, Bethel Heights, Tontitown, Elm Springs, Cave Springs, Sonora)
2603 W Pleasant Grove Rd. Suite 110
Siloam Springs(Colcord, Decatur, Gentry, Watts, West Siloam Springs)
160 Hwy 412 East
Van Buren(Also serves Springdale, Lowell, Bethel Heights, Tontitown, Elm Springs, Cave Springs, Sonora)
1202 Main St. (TF * Transaction Fee)
Fayetteville North Strett Mini Mart 758 North St. TF* $1
Fort Smith Jet Away Convenience Store 3638 Midland TF* $1 Jet Away Convenience Store #1 6217 Hwy 271 S. TF* $1 How are service fees charged?Service fees may be charged in accordance with our current rates when you elect to relocate your primary outlet, add, relocate, or delete additional outlets and/or add, switch or relocate premium services. What responsibility do I have for Cox equipment?You are responsible for lost or stolen equipment and will be billed for the full replacement value of the equipment as determined by Cox. What is my responsibility if I move or cancel service with Cox?Upon termination of your service, you are responsible for any outstanding balances, including equipment charges. Any equipment you rent from Cox Communications remains the property of Cox and it is your responsibility to return all rented equipment within 10 days from termination of service. Otherwise your account will be billed the replacement value of the equipment. Any customer account turned over to an outside agency will be subject to a collection charge including attorney fees. What are installation or change of service fees?Charges pertaining to installation or change or service will appear as a one-time charge on your statement, along with any payments collected prior to or at the time of installation. All accounts are subject to a credit check. A deposit may be required. What are governmental charges?Local governments may assess charges based on certain revenues received by Cox, for example, for the use of public streets and alleyways. What are franchise fees?Cox is required to pay the Franchise Fees to provide cable TV services in your area. Cox is permitted to pass the fees through as a separate line item on your bill. The fee calculation is pursuant to FCC rules and federal law. How is a change of service reflected on my bill?Charges pertaining to installation or change or service will appear as a one-time charge on your statement, along with any payments collected prior to or at the time of installation. All accounts are subject to a credit check. A deposit may be required. What are installation or change of service fees?The first billing statement after completion of a change of service will reflect prorated charges for a partial month from the date of activity until the beginning of your billing cycle. Please pay the full amount shown in order to ensure the accuracy of future statements. How will delinquent payments affect Customer Credit Reports?In the event that your account reaches a delinquent status, Cox will report the delinquent activity to credit bureaus. How do I notify Cox of a change to my mailing address?To ensure that your change of address request is processed, Residential customers, please contact our customer service representatives at Kansas contact numbersArkansas City : (620) 442-2280 Coffeyville (620) 251-6610 Derby (316) 262-0661 Dodge City (620) 227-3361 El Dorado (316) 321-2971 Garden City (620) 275-5552 Great Bend (620) 792-2574 Hutchinson (620) 663-1591 lola (620) 365-2178 Junction City (785) 238-6165 Larned (620) 285-3151 Manhattan (785) 776-9239 McPherson (620) 241-6880 Newton (316) 283-7270 Pittsburg (620) 231-3360 Pratt (620) 672-75440 Salina (785) 825-7151 Topeka (785) 368-1000 Winfield (620) 221-6360 Wichita (316) 262-0661 Arkansas contact numbersBentonville (479) 273-5644 Bella Vista (479) 273-5644 Berryville (870) 423-3201 Fayetteville (479) 751-2000 Fort Smith (479) 782-8941 Harrison (870) 741-3401 Rogers (479) 273-5644 Siloam Springs (479) 524-6400 Springdale (479) 751-2000 Van Burean (479) 782-8941 Where do I go to understand more about my Cox bill?To learn more about your Cox bill and a detailed overview, click here Or for more information by phone or email Click here for Kansas contact options. Click here for Arkansas contact options. Where can I get answers to my questions about Cox Long Distance service?If you have questions concerning the rates, terms and conditions of your Cox interstate or international long distance services, please refer Customer Services Agreement posted on our website Which services must be paid to retain local telephone services?Your basic telephone services will not be disconnected for non-payment of non-basic telephone or non-telephone charges. Services, which must be paid to retain your local telephone services, are marked with an asterisk (*) on your bill. Failure to pay charges on the bill denoted by an asterisk (*) may result in the disconnection of your basic local telephone service. Is phone and 911 service affected by the telephone modem and battery back-up?If the modem is disconnected or removed, or battery is not charged or otherwise fails, phone service, including access to emergency 911 services, will not be available. Can I pay my bill over the phone with a Cox representative?Operator assisted payments are available for your convenience by calling the local telephone number on the front of your bill. Effective April 8, 2006, customers who make a payment over the phone using a Cox representative will incur a $5.00 transaction processing fee. For no-fee payments at your fingertips, sign up for Easy Pay monthly automatic billing or for one-time payments online using View/Pay Bill visit www.cox.com or call us today for more details. Is a credit applicable for telephone service outages?If your telephone service is interrupted for a period of more than 24 hours as a result of technical problems not caused by customer equipment or misuse, upon request Cox will credit the monthly charges on your account, on a prorated basis, for those services. What is the Federal Universal Service Fund charge?This charge is assessed to recover the amount telecommunications providers must contribute to the Universal Service Fund, which helps keep local phone service affordable for all America. What is the FCC Authorized Charge for Network Access charge?A charge to recover costs associated with connecting to a telecommunications service provider’s interstate long distance network. What is the Emergency 911 Service charge?Your local government asks you to pay this charge each month to help provide for emergency service in your community. What is the Telecommunications Relay Service?A surcharge to fund the relay center that assists the hearing and speech impaired to communicate over the phone network. What are my options if I disagree with the resolution to a billing dispute related to my phone service?If you disagree with the investigation’s outcome on telephone service, you may file a complaint with the The Public Utilities Commission of Ohio,180 E. Broad St., Columbus, OH 43215 To visit the PSC website. What are my options if I disagree with the resolution to a Billing Dispute related to my cable service?If you disagree with the investigation’s outcome on a video service, you may file a complaint with the local franchise authority. The address is printed on your Cox bill statement. |
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