The following table lists troubleshooting tips for Wireless Tools

Note: To contact Cox for questions about Wireless Tools, dial 611 from your wireless phone.

Wireless Tools Category	If the symptom is....	Then the resolution is...
Log In	Login page is unavailable	Make sure the correct URL is entered in your browser. Example: http://www.cox.net/cci/wirelesstools. Currently, Wireless Tools is not available in all markets. Please try back later.
	Wireless Number or PIN fails	Make sure you are entering your wireless phone number. You must complete the initial voicemail activation process (that is, enter the voicemail password listed in the user guide, and then create your own voice mail access PIN) before you can access Wireless Tools. If you have forgotten your PIN, dial 611 from your wireless phone and a customer service representative will assist you in resetting your PIN.
Current Usage	Call detail is missing	Make sure you entered the correct wireless number and PIN into the Login fields. Make sure the call was placed at least by midnight of the previous evening.
Voice Mail Center	Voice mail audio won't play	Make sure computer has a sound card, and that the speakers are plugged in and the volume is turned on, not muted. Some computer configurations may interfere with the Microsoft Windows Media Player. Use the embedded Media Player for Internet Explorer (IE) that has been added to the Voice Mail Center. It enables you to listen to voicemail via the computer without downloading a separate version of Media Player.
	Listened-to voice message won't clear	This is normal. Listening to a voice message from the Wireless Tools webpage does not clear the message from the queue in your phone. You will still hear the stutter tone from your phone, indicating the message is available.
	Voice mail is missing	If you have more than one phone number associated with your Cox account, make sure you entered the correct wireless number and PIN into the Login fields. Make sure your Cox Voice Mail service is current. Confirm that the correct page of voice mail messages is being viewed. Try refreshing the screen (from the toolbar click View, then Refresh) to view the most recent voice mail messages.

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