Automatic Bill Payment

1. What is automatic bill payment?
2. What's the difference between EasyPay and Pay Bill?
3. What are the requirements for setting up EasyPay or Pay Bill?
4. How can I sign up for EasyPay?
5. How much does EasyPay cost?
6. How does EasyPay work?
7. How can I be sure my Cox bill has been paid through EasyPay?
8. Can I stop my participation in EasyPay?
9. What happens if I change banks or credit card companies?
10. What happens when my credit card expires?
11. Can I sign up for EasyPay with a debit card?

1. What is the monthly email bill reminder?
2. How can I sign up for a monthly email bill reminder?

Stop Receiving Paper Bills

1. Will I still receive a paper bill statement with EasyPay service?
2. What is my bill cycle and where do I find it?
3. I pay my Cox bills online. How do I stop receiving paper bills?

1. Where do I find my Cox account number?
2. What if I have a question about my bill?
3. Can I dispute specific charges on my bill?

Automatic Bill Payment

1. What is automatic bill payment?
• Automatic bill payment, using the Cox EasyPay secure transaction process, allows customers to have their Cox bill paid automatically each month from a designated bank account or credit card.

2. What is the difference between EasyPay and Pay Bill on Cox.com?
• While EasyPay is an automatic and recurring payment program, Pay Bill (see View / Pay Bill) is used for making payments one-at-a-time. Pay Bill is neither automated nor recurring. You must log in to pay your bill each time you wish to pay via the Pay Bill method.

3. What are the requirements to sign up?
• A valid bank account or credit card.

4. How can I sign up for EasyPay?
• Click on the EasyPay logo to complete an online enrollment. If you’re using your Bank Account, you will need a blank check to obtain the bank number and routing number.
• If you are using your Credit Card, you will need your credit card to provide the card number and expiration date.

5. How much does EasyPay cost?
• EasyPay is a free service.

6. How does EasyPay work?
• We contact your bank or credit card company to have your monthly Cox charges deducted from the bank account or charged to the credit card each month. We will still send you a monthly statement so you can review your charges. You may also view your charges through the View/Pay Your Bill feature on www.cox.com at any time.

7. How can I be sure my Cox bill has been paid through EasyPay?
• A record of the transaction will appear on your monthly statement from Cox, as well as on your monthly bank account statement or credit card statement.

8. Can I stop my participation in EasyPay?
• Yes. You may stop participating in the EasyPay program at any time by speaking with a Cox customer care representative.

9. What happens if I change banks or credit card companies?
• If you change your bank or your credit card company, you can provide the updated information quickly and efficiently by visiting www.cox.com/easypay. You simply check the “Update EasyPay payment information” box and enter the updated Bank or Credit Card information.

10. What happens when my credit card expires?
• If your credit card is about to expire, you will receive a notice from Cox reminding you to provide the updated card information via www.cox.com.
• As long as you provide this information prior to the month the card expires, your monthly bill will continue to be paid via EasyPay.

11. Can I sign up for EasyPay with a debit card?
• If your direct debit cards can also be processed as a credit card, then you can use this card to enroll in EasyPay.
• If your debit card has a credit card logo on it (example: Visa, MasterCard), it can be processed as a credit card.

Getting Bill Reminders by Email

1. What is the monthly email bill reminder?
• Three days after the end of your bill cycle, you will receive an email telling you that your online bill has been updated, including a link to log into the site.

2. How can I sign up for a monthly email bill reminder?
1. Go to Cox.com and click on View/Pay Bill.
2. Log in (or set up your password if needed).
3. Click on your account number and press Continue. Your billing statement displays
4. At the bottom of the page, click on the Receive a monthly email bill reminder link to sign up.
   

Stop Receiving Paper Bills

1. What is my bill cycle and where do I find it?
• Your bill cycle refers to the date your billing period ends each month. This date appears on your bill statement in several places.
• On the first page of your bill statement, it appears as "Current charges as of."
• It also appears in each detail section of your bill as "Monthly service from ____to ____."

2. Will I still receive a paper bill statement with EasyPay service?
   • Yes. If you currently receive a paper bill statement from Cox each month, you will continue to receive one.

3. I pay my Cox bills online. How do I stop receiving paper bills?
1. Sign up for our Stop Paper Bill service.
2. Go to Cox.com and click on View/Pay Bill.
3. Log in (or set up your password if needed).
4. Click on your account number and press Continue. Your billing statement displays.
5. At the bottom of the page, click on the Stop receiving your paper bill link to sign up.
   

1. Where do I find my Cox account number?

• You can find your 16-digit Cox account number in the upper right corner of your Cox Bill Statement.
• Or, if you have already set up a Cox.com password, log in to View/Pay Bill and find your account number on the first page after logging in.

2. What if I have a question about my bill?
• For billing questions, see our information on Billing Options. Or contact us by email or telephone.

3. Can I dispute specific charges on my bill?
• Yes. If you feel you have not been charged correctly, simply notify a Cox customer care representative and your bank or credit card company of the items in dispute.