Q. Do I pay extra for Phone Tools?

A. No. Phone Tools is a free feature of Cox Digital Telephone service.

Q. Where do I get a detailed phone bill statement?

A. You can create a login on our website at www.cox.com, enter your Cox account number, and then view your billing statement details there. Included are account balances, which are updated within 36 hours of submitting a payment.

Q. Can Phone Tools retrieve a deleted message?

A. No. Once the user clicks Delete for a voice mail, the message is deleted and cannot be retrieved.

Q. How many voice messages are accessible from Phone Tools?

A. Phone Tools shows all voice messages currently in the telephone voice mailbox, regardless of when they were received. The maximum number of voice messages in Phone Tools is determined by the subscriber's voicemail account, not Phone Tools. They may not all appear on the first page, but additional pages are accessible. A typical limit for residential subscribers is 30 messages.

Q. How do I rewind a voice message?

A. Position the mouse cursor onto the left side of the slider bar on the media player and then left click. The voice message rewinds to the point where you left-clicked.

Back to Support Center Home