Common quick fixes:

The following quick fixes resolve most picture problems.

• Make sure the remote control is in the CBL mode.
• Make sure your TV and VCR are tuned to channel 3.
• Make sure a cable connection has not come loose.

Wait 15 minutes. Sometimes the cable operator is fixing a temporay problem. If the problem is still not fixed in 15 minutes, step through the following troubleshooting procedure.

If no picture:

1. Check to see if the power cord came unplugged from the cable box, TV, or VCR.
2. Press the PWR (Power) button on the remote control. If the TV did not come on, go to the front panel of the TV and press power On. If the TV came on, then the batteries in the remote may be depleted and should be replaced.
3. Press the CBL (Cable) button once on the remote control.
4. Check to see if Parental Controls were set to block the channels. (To unblock programs, press Settings on the remote control and follow the prompts. For additional information, see Parental Controls in the Technical Support area of this website.)

If picture is distorted, fuzzy, or snowy:

1. Make sure your TV and VCR are tuned to the correct channel. In most cases, this is channel 3. If there is still no picture, try channel 4 and channel 2.
2. Check your cable connections. Make sure the connections on the cable box, TV, and VCR are finger-tight. Make sure that the cable connected at the wall outlet is not loose or frayed.
3. Make sure the Video and RF cables are connected to the correct ports on the set-top box, VCR, DVD, and TV. (See Connection Diagrams in the Technical Support area of this website.)
4. If you have a VCR , push or switch the TV/VCR button to put the VCR in the TV mode.

If none of these steps fixed the problem, then perhaps the TV signal or
equipment is not working properly. Please contact us for assistance.