1. Lift the handset and listen for the dial tone.
2. Press *72 (on a rotary phone, dial 1172).
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your call forwarding is in effect.

Call Forwarding Busy

How Call Forwarding Busy works:

Whenever you're on the phone, callers can talk with someone else or can leave a message for you. You can turn it on or off, or change the forwarding number anytime.

Instructions on how to "turn on" the Call Forwarding Busy service:

1. Lift the handset and listen for the dial tone.
2. Press *90 (on a rotary phone, dial 1190).
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forwarding is in effect.

If the line is busy, or there's no answer:

1. Hang up the handset.
2. Within two minutes, repeat steps 1-4 above.
3. You'll hear a confirmation tone to let you know your call forwarding busy is now working.

To "turn off" the Call Forwarding Busy service:

1. Lift the handset and listen for the dial tone.
2. Press *91 (on a rotary phone, dial 1191).
3. Listen for the confirmation tone, and then hang up the handset.
4. Your Call Forwarding Busy is now OFF.

To change the "forward to" number:

1. Turn off Call Forwarding. (Lift the handset and listen for the dial tone. Press *73, or on a rotary phone, dial 1173.)
2. Listen for the dial tone.
3. Turn on Call Forwarding. (Press *72, or on a rotary phone, dial 1172.)
4. Listen for the dial tone.
5. Enter the new "forward-to" number.

Notes:

• Dial the number exactly as if you are calling directly.
  • For a local number, dial the 7-digit phone number.
  • For a long distance number, press "1" plus the area code. Or if you have Speed Calling, you may dial one of your codes instead.
• Cox Voice Mail automatically includes this service. However, Cox Voice Mail customers have only limited functionality for Call Forwarding Busy. If you subscribe to Cox Voice Mail, you cannot forward calls using this feature to destinations other than the pre-programmed Voice Mail number.

Call Forwarding No Answer (toll charges may apply)

How Call Forwarding No Answer works:

The Call oFrwarding No Answer service is used when you cannot answer the phone and you want to forward your calls to someone else or another specified number. You can change the forwarding number and even choose how many times your phone should ring before it is forwarded to another number.

Instructions on how to "turn on" the Call Forwarding No Answer service:

1. Lift the handset and listen for dial tone.
2. Press *92 (on a rotary phone, dial 1192).
3. Listen for dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your Call Forwarding No Answer service is in effect.

If the line is busy, or there's no answer:

1. Hang up the handset.
2. Within two minutes, repeat steps 1-4 above.
3. You'll hear a confirmation tone to let you know your call forwarding no answer is now working.

To "turn off" the Call Forwarding No Answer service:

• Lift the handset and listen for dial tone.
• Press *93 (on a rotary phone, dial 1193) .
• Listen for the confirmation tone, and then hang up the handset.
• Your Call Forwarding No Answer service is now OFF.

To change the "forward to" number:

1. Turn off Call Forwarding. (Lift the handset and listen for the dial tone. Press *73, or on a rotary phone, dial 1173.)
2. Listen for the dial tone.
3. Turn on Call Forwarding. (Press *72, or on a rotary phone, dial 1172.)
4. Listen for the dial tone.
5. Enter the new "forward-to" number.

To change the number of rings before your call is forwarded:

1. Lift the handset and listen for the dial tone.
2. Press *78, wait for confirmation tone. (On a rotary phone, dial 1178.)
3. Enter the number of rings. Press any number between 2 and 9.
4. Listen for confirmation tone. (Two fast busy tones.)
5. Hang up the handset.
6. All steps are complete.

Notes: Cox Voice Mail packages automatically include this service. However, Cox Voice Mail customers have only limited functionality for Call Forwarding No Answer. If you subscribe to Cox Voice Mail, you cannot forward calls using this feature to destinations other than the pre-programmed Voice Mail number.

Call Forwarding Remote Access (toll charges may apply)

With Call Forwarding Remote Access, you can forward calls from any phone or location. To use this service, you must subscribe to both Call Forwarding and Call Forwarding Remote Access services.

IMPORTANT: The first time you use the Call Forwarding Remote Access service, you must complete a one-time setup that activates the Call Forwarding service and sets up your PIN number.

One-time setup before using the Call Forwarding Remote Access service:

1. Activate the Call Forwarding service from home as follows:

1. Lift the handset of your home phone and listen for the dial tone.
2. Press *72 (on a rotary phone, dial 1172).
3. Listen for the dial tone.
4. Dial the number where you want your calls forwarded.
5. When the phone is answered, your call forwarding is in effect.

1. Lift the handset of your home phone and listen for the dial tone.
2. Press *94 (on a rotary phone, dial 1194).
3. When prompted to enter the “feature access code” for the PIN you would like to change, press the following four keys: *58#.
4. After you hear the announcement, “Call forward remote access,” you will be prompted to enter your PIN number. Enter the default PIN number listed in your Cox Digital Telephone Users Guide and then press the # key.
5. When prompted, enter a new 4-digit PIN number of your choosing and then press the # key.

How to forward calls from a remote access phone:

1. From any location or phone, dial the Cox Mailbox Access Number listed in your Digital Telephone Users Guide.
2. When prompted, enter your 7-digit telephone number to forward, followed by your PIN number. Then press the # key.
3. Next, you will be prompted to "Please enter the code to activate or deactivate call forwarding." You can choose from the following options:
   1. Press *72# to activate call forwarding, or
   2. Press *73# to deactivate call forwarding.
4. Press *72# to activate call forwarding.
5. Next you will hear the message, "Calls to this number will be forwarded to another number. Please enter this number now." Enter the number you want the calls forwarded to, and then press the # key.
6. Follow the prompts to exit.
   
   NOTE: If you pressed *73# to deactivate Call Forwarding, you will hear two tones that indicate Call Forwarding has been deactivated.
   

Operation tips:

• Call Forwarding Busy (*90) and Call Forwarding No Answer (*92) services cannot be accessed from the Call Forwarding Remote Access service.
• Pressing the # key after each request to input a number will speed up response time.

Selective Call Forwarding

How Selective Call Forwarding works:

The Selective Call Forwarding service allows you to decide which callers should follow you to another number. You can program your phone to forward only those calls from a special list of numbers to another number-such as your car phone. When this service is turned ON, calls from numbers in your forward list will be re-routed to your "forward-to" number. All others will ring at your home phone as usual.

How to use Selective Call Forwarding:

1. Lift the handset and listen for the dial tone.
2. Press *63 (on a rotary phone, dial 1163).
3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
4. Follow the voice prompts to turn the feature ON or OFF by pressing the number 3.

To add the last caller to your forward list:

• Press #01# (on a rotary phone, dial 1201).

To enter your "forward-to" number:

• The first time you turn on the service, you'll be asked to enter the number you would like your selected calls forwarded to.
• From then on, the system will simply remind you of the current "forward-to" number.
• If the current number is correct, press 1.
• If you wish to change the current "forward-to" number, press 0 and follow the voice prompts.

To hear the phone numbers on your list:

1. Press 1.
2. After the list is read, follow the voice prompts to exit.

To add a number to your list:

1. Press the # key (on a rotary phone, dial 12).
2. Follow the voice prompts to enter phone numbers -- up to 31 -- on your forward list.

To remove a number from your list:

1. Press * (on a rotary phone, dial 11).
2. Follow the voice prompts to remove any or all numbers from your forward list.

To hear instructions again:

• Press 0.

Notes:

• You may press 1, 0, #, or * at any time, rather than waiting for the voice instructions.
• This service can work with Call Forwarding (all calls).
• Numbers on your preferred list will follow you to your Selective Call Forwarding number. All other calls will be routed to your regular call forwarding number