Phone Tool Category |
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Then the resolution is...
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| Log In |
Login page is unavailable |
- Make sure the correct URL is entered in your browser; for example, http://www.cox.net/cci/phonetools.
- If Phone Tools is not available in your market yet, please try back later.
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| Username or password fails |
- Currently, you must have both Cox Digital Telephone service and Cox High Speed Internet service to log in to the Phone Tools webpage. If you want to upgrade your services, please contact us.
- If you have several usernames and passwords associated with your Cox High Speed Internet service, make sure you are entering the very first and still active username and password you created when you signed up.
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Phone
Center |
Call detail is missing |
- Make sure the correct phone number was selected from the You're managing phone number drop-down box.
- Make sure the correct call tab was selected. Try clicking on the All Calls tab.
- Make sure the correct call period was selected. Try selecting Last 30 days from the drop-down box.
- Make sure the call was placed at least 15 minutes prior to viewing of history.
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| Call history won't print |
- Make sure the correct phone number was selected from the You're managing phone number drop-down box.
- Verify printer connections are secure.
- Contact the printer manufacturer for assistance.
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| Frequently Used Numbers entry is missing |
- Make sure you did not exceed the maximum of 10 names.
- Make sure the correct number was selected from the You're managing phone number drop-down box.
- Because the entries are sorted alphabetically, try scrolling the list to find the entry.
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| Message Center |
Voice mail audio won't play |
- Make sure computer has a sound card, and that the speakers are plugged in and the volume is turned on, not muted.
- Some computer configurations may interfere with the Media Player. You can either:
- Save the voice mail message to the computer hard drive. Then double-click on the file from the hard drive to play it.
- Use the Firefox browser instead of the Internet Explorer browser.
- Install the RealPlayer media player and set it as the default
- Install the Apple QuickTime Media Player (and set it as the default player for .MPG audio files).
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| Listened-to voice message won't clear |
- This is normal. Listening to a voice message from the Phone Tools webpage does not clear the message from the queue in your home phone. You will still hear the stutter tone from your home phone, indicating the message is available.
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| Voice mail missing |
- If you have more than one phone number associated with your Cox account, make sure the correct number was selected from the You're managing phone number drop-down box.
- Make sure your Cox Voice Mail service is current.
- An incoming Fax to your home phone can trigger Phone Tools to send an email notification that a new voice message has just arrived. As a result, there will not be a new voice mail in the Phone Tools Message Center, only a Fax to your home phone.
- Try refreshing the screen (from the toolbar click View, then Refresh) to view the most recent voice mail messages.
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