The Cox Service Assurance Plan (CSAP) offers Cox customers protection of the inside wiring connection of their Cox services including Cox Cable TV, Cox Digital Cable, Cox High Speed Internet and Cox Digital Telephone.

Cox Service Assurance Plan is available to all Cox customers for a monthly charge of $2.95.

Customers subscribing to CSAP will not be charged the current labor rate (currently a minimum of ½ hour charge of $25) under the Cox Repair Policy if the problem is determined to be the customer’s home wiring. CSAP includes customer education of Cox-provided services and equipment as well as identification and confirmation that Cox-owned equipment and services are working properly.

What is Covered:

Under CSAP, Cox will identify whether the problem is with the customer’s inside telephone wire, inside cable wire, telephone jacks, cable wiring or cable outlets or if other equipment may be the problem. If the CSAP covers the problem, Cox will repair or correct it in a reasonable manner.  

The following services are included under CSAP:
 

• Repair and replacement of inside telephone wire.  "Inside telephone wire" is defined as the two-pair copper wires that run from the connection point (usually a small box on the outside of the customer’s home) to the telephone jacks or outlets inside the home.
• Repair and replacement of inside cable wire.  "Inside cable wire" is defined as the coaxial wires that run from the connection point to the television set or other equipment such as computers because it also covers data services. The “connection point” is the point that separates the Cox-owned facilities from the customer-owned facilities. 
• Replacement of fittings, splitters, amplifiers and outlets installed or existing in accordance with accepted industry standards, as determined by Cox, regardless of installer or vendor.
• Additional wirings or connections that connect the outlet to the customer’s device supplied by Cox during time of installation such as: composite RCA cables, S-video cables, component video cables, telephone jumper wiring, USB cabling supplied by Cox, VCR Commander/IR Blaster device and Category-5 wiring supplied by Cox.
• Customer education as it relates to Cox-provided services and equipment.
• Identification and confirmation that Cox-owned equipment and services are working properly.

 

Multiple Dwelling Unit Coverage:

Cox customers who live in an apartment, townhouse, condominium, or any other type of multiple dwelling unit should discuss home wiring repair with the landlord, property manager, or owner.  CSAP provides additional coverage for these customers in the event of wiring issues that are not covered by the owner.

These include:

• Coaxial and two-pair copper wire used to connect telephone, cable or high-speed Internet outlet for use of the Cox-provided services ;
• Two-pair copper wiring beyond the initial working telephone jack;
• Any additional inside wiring not covered by the landlord, property manager or owner of the dwelling.
• Customer education as it relates to Cox-provided services and equipment.
• Identification and confirmation that Cox-owned equipment and services are working properly. 

In addition, cable or data wiring that runs between separate buildings, apartments or dwelling units is not covered under CSAP. The building owner and/or service provider own this wire and the customer is not responsible for the repair.
 

What is Not Covered:

The following are excluded from the Cox Service Assurance Plan:

• Telephone wire, data wire and cable wire located on the Cox-owned facilities at a customer’s premise (covered by Cox Repair Policy)
• Complex wiring and customer-owned equipment such that is found installed Structured Wiring Panels, commonly used in "Smart Homes."
• Rewiring after a home is destroyed or damaged by fire, flood, earthquake, other natural disasters, vandalism, gross negligence or willful damage
• Cable or data wiring that runs between or among separate buildings, apartments or dwelling units in a multi-tenant property. NOTE:  If a customer resides in a multi-tenant building, campus or military housing, it is recommended that he/she discusses inside wire repair responsibility with the manager or owner.
• Diagnosis or repair of customer-owned equipment problems and other issues not related to the Cox network. 

• Repair or replacement of wiring connecting the telephone to other customer-owned equipment
• Inside cable wire and cable outlets used to receive cable or other video services provided by another company
• Another provider’s outside drop wiring
• Wiring used to transmit Digital Subscriber Lines (DSL) or Voice over DSL services
• Any wires, including Category-5, used to network computers with a data modem
• Inside cable outlets and cable wire used to receive unauthorized cable service.
• Initial installation of service and the installation of new jacks, new wiring or rewiring
• Trouble or problems existing prior to establishment of cable television service with Cox
• Repair or replacement of landline telephones, wireless phone equipment, fax machines, answering machines, modems, television sets, DVD players, home theater systems, entertainment systems, gaming systems, VCRs, receivers used for channel selection or equipment leased or provided for receiving video or other services or any other equipment. Some equipment may be provided and maintained by Cox and may be repaired or replaced as part of the customer’s service.
• Damage or loss of Cox issued equipment including remote control or remote control battery replacement.
• Cox Field Service Representatives will not run additional wiring through walls, or "wallfish." Cox may reroute wire along baseboards and other locations to avoid replacement or repair in drywall, plaster or other materials.
• CSAP is not available to Cox customers covered by other inside wire repair plans.

Additional Terms & Conditions:
Cox may immediately, and without notice, suspend or discontinue the plan if cable television service is no longer being provided to the residence by Cox, if any misuse or abuse of the service occurs or if a hazard or danger to person or property exists which would prevent our technicians from performing the work in a safe manner.

Subject to any applicable rules or laws, Cox may discontinue the CSAP or change any of these Terms and Conditions. Cox will provide thirty (30) days’ prior written notice of any significant changes in the Terms and Conditions on its website at www.cox.com/sandiego/service/. This notice may be included in your monthly bill.

Cox shall not be liable for any injuries to persons or property arising out of installations, maintenance or repairs performed in connection with CSAP nor shall Cox be liable for any other damages including, but not limited to, indirect, incidental, special or consequential damages, arising from the customer’s use or inability to use such inside telephone wire, cable wire, data wire, telephone jacks or cable outlets.
 

Just $2.95 a month covers your inside wiring.