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Cox Receives “Highest in Residential All-Distance Telephone Customer Satisfaction in the West Region, Three Years in a Row”† from J.D. Power and Associates 7-11-2007
ATLANTA – July 11, 2007 – Cox Communications Inc. announced today that it received highest honors in J.D. Power and Associates' 2007 Residential Regional Telephone Customer Satisfaction StudySM in the Northeast, Southwest and Western Regions. This marks the fifth consecutive year that Cox's residential telephone service has ranked highest in overall customer satisfaction in the Western Region and the second consecutive year Cox has ranked highest in overall customer satisfaction in the Northeast and Southwest regions. J.D. Power and Associates' Residential Telephone Customer Satisfaction Study measures customer satisfaction with both local and long distance telephone service.
In the West, Cox ranked highest in several factors that measure overall satisfaction, including performance and reliability; billing; and company image – scoring 30 points higher than the Western average. Cox Digital Telephone markets included in this Study include: greater Phoenix and Tucson, Ariz., San Diego, Santa Barbara and Orange County, Calif., Las Vegas, Nev., Omaha, Neb. and Sun Valley, Idaho. In the Northeast, Cox ranked highest in performance and reliability, billing, company image and customer service – scoring 52 points higher than the Northeast average. Cox's Northeast markets include Rhode Island and central Connecticut. In the Southwest, Cox ranked highest in performance and reliability, customer service, billing, company image, cost of service and offerings and promotions and scored 34 points higher overall than the Southwest average. Cox Digital Telephone markets included in this regional study include: Topeka, Wichita and greater Kansas, northwest Arkansas and Oklahoma City and Tulsa, Okla. “Cox's commitment to customer service is the key to its success in telephone,” said Pugliese. “Cox employees - at every single point of our organization - are truly dedicated to earning the trust of their communities and working everyday to deliver a simple and reliable telecommunications experience.” Today, more than 2.1 million residential customers and 160,000 businesses enjoy Cox Digital Telephone. * Study conducted among 11,911 customers nationwide who receive their local and long distance service from one provider. About Cox Communications Cox Communications is a multi-service broadband communications and entertainment company with more than 6 million total residential and commercial customers. The third-largest cable television company in the United States, Cox offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services in partnership with Sprint (NYSE: S). Cox Business Services is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. Cox Media offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services. More information about the services of Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com, www.coxbusiness.com and www.coxmedia.com. About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies. Media Contact:
†Cox Communications received the highest numerical score among telephone service providers in the West in the proprietary J.D. Power and Associates 2005-2007 Residential Regional Telephone Customer Satisfaction StudiesSM. 2007 study based on 11,911 total responses from consumers measuring 6 providers in the West (AZ, CA, CO, IA, ID, MN, MT, ND, NE, NM, NV, OR, SD, UT, WA, WY) and measures opinions of consumers who received their local and long distance service from one provider. Proprietary study results are based on experiences and perceptions of consumers surveyed between April-May 2007. Your experiences may vary. Visit www.jdpower.com.
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