(SAN DIEGO) November 5, 2008 – Cox Communications today announced that it received the highest ranking in the Western region among Internet service providers in the J.D. Power and Associates' 2008 Internet Service Provider Residential Customer Satisfaction Study^SM. The study measures customer satisfaction among 12 providers in the West.

“This honor once again demonstrates that San Diegans clearly prefer the speeds, features and reliability of Cox High Speed Internet over that of the competition,” said Colette Jelineo, Vice President of Marketing for Cox Communications in San Diego. “With speeds of up to 15Mpbs down/1.5Mbps up, the introduction of new technology like PowerBoost, and the safety of the Cox Security Suite powered by McAfee, we’re bringing customers even more speed, value and features.”

J.D. Power and Associates surveyed nearly 17,000 dial-up, DSL and cable Internet customers nationwide who answered questions about their service provider's performance and reliability, cost of service, billing, customer service and offers and promotions. In the high-speed Internet segment, Cox received the top scores in the West for performance and reliability, billing and highest ranking in customer satisfaction overall.  Cox scored 25 points higher than the West average for overall satisfaction. 

Cox's high-speed Internet service also ranked the highest in overall customer satisfaction in 2005.  Cox ranked highest in customer satisfaction with residential telephone service in the West (2003-2008), the Northeast (2006-2007), and the Southwest (2006-2007). Cox also ranked highest in customer satisfaction with cable/satellite service in the West in 2006, and for business customer satisfaction for small/midsize business data service providers in 2008 and 2006.

Cox first launched Cox High Speed Internet in 1996. Since then, the company has expanded its Internet services to reach 18 markets, serving more than 3.9 million high-speed Internet customers.

About Cox Communications
Operating in San Diego County since 1961, Cox Communications is a full-service telecommunications provider of voice, video and data services including digital and high definition cable television, high speed Internet, local and long distance telephone service, digital video recorder service, On Demand programming, commercial voice and data services via Cox Business, and advertising and promotional opportunities through San Diego Interconnect Operated by Cox Media. Cox Communications also owns and operates the Travel Channel and award-winning Channel 4 San Diego, television home of the San Diego Padres and award-winning local programming. Cox Communications serves 583,000 customers and 2,300 employees countywide. For more information, visit www.coxsandiego.com.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.