COX SERVICE INTERRUPTIONS DUE TO WILDFIRES:
The devastation from the 2007 wildfires has affected many San Diegans. To better serve our customers who have been impacted by the wildfires, Cox San Diego has established a special COX Fire Victims Assistance Team, which is available in English and Spanish.
The team can be reached at (888) 999-6597 (Mon-Fri 7am-5pm). For all other customer inquiries and general assistance, please call (619) 262-1122 or (760) 599-6060.
All of our customers are fully operational with the exception of those who have been displaced by the wildfires or those who have are experiencing a power outage.
Cox Communications employees continue to be proactive, working tirelessly to repair any emergency outages to ensure there is minimal impact to our customers’ communications services.
COX OFFERS FREE SERVICES TO AFFECTED CUSTOMERS
In an effort to help our residential and business customers stay connected with friends and family, Cox is offering those customers impacted by the San Diego wild fires the following free services:
Cox Digital Telephone® residential and business customers
- Calling features to keep customers in touch, choice of:
- Free Call Forwarding, for up to 18 months
- Free Voice Mail, for up to 18 months
- Extended referral message, for up to 6 months
- Keep current phone number available and active for up to 18 months
Cox High Speed InternetSM and Cox Business Internet customers
- Current email address reserved for webmail access via any internet connection for up to 18 months
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Public safety agencies within San Diego County have deployed REVERSE 911 to aid in the evacuation and communication in the midst of this fire emergency. With recent media coverage of the San Diego wildfire evacuations, some of our customers have called Cox to inquire about compatibility. Cox Digital Telephone has always been fully compatible with the Reverse 911 service.
Channel 4 and Cox have teamed up to help out the Red Cross by holding a donation drive at Fashion Valley Mall from Friday, October 26 – Friday, November 2, 2007. Over $30,000 have been donated at this time - thank you San Diego!
HELPFUL LINKS
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SAN DIEGO COUNTY WILDFIRES: IMPORTANT INFORMATION
For the most recent breaking news concerning the San Diego County wildfires and evacuations, please visit the San Diego County Emergency website or the San Diego Office of Emergency Services website.
The Emergency Animal Rescue Center has set up an emergency shelter for stranded animals in need of food and water in the Ramona area. EARC is set-up to care for horses and small domestic animals at the Bobby Neil Arena on Hwy. 67. For more information call EARC at 760-789-5775.
*Offer available only to existing Cox residential and commercial customers in Cox San Diego service areas, pursuant to Cox’s local California tariff, located at www.cox.com. Eligibility subject to verification. Free Call Forwarding is limited to a credit for the associated monthly recurring charge for this feature. Customer will be responsible for local and toll usage charges (if applicable) for Call Forwarding. Telephone modem equipment may be required. Modem uses household electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Telephone service, including access to e911 service, will not be available during an extended power outage or if the modem is moved or inoperable. Telephone services provided by Cox California Telcom, L.L.C., a subsidiary of Cox Communications, Inc. Other restrictions apply. © 2008 CoxCom, Inc. d/b/a Cox Communications San Diego. All rights reserved.
