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Frequently Asked Questions

Q: How can I check on the status or balance of my Visa® Prepaid Card?
If you  haven't received your Prepaid Card and want to check offer status, please visit www.vzw.com/cox/cardstatus or call 1-800-723-0991.

If you have received your Prepaid Card and would like to check card balance or transaction history, please visit: prepaid.citi.com/vzw-com.


Q: When will I get my Visa® Prepaid Card?
Once you successfully activate Verizon Wireless services and maintain services for at least 30 days, you should receive your Visa® Prepaid Card within approximately 10 weeks of activation.