• Español
  •  
  • Ashburn, VA

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

protective red shield of Cox Tech Solutions eliminating bug
 

Cox Tech Solutions Advisor

An advisor will help you understand how to use your computer, certain applications or peripheral devices. Your advisor can help:

  • Support virus/spyware scan and removal
  • Set up/install/configure software
  • Install and set up your external devices (tablets, gaming systems, digital cameras, etc.)
  • Configure web browsers, email, client chat settings, etc.
  • Configure data backup to local storage device
  • Provide training, education, guidance, etc.

Remote help: $59.99
In-home help: $149.99

 
computer screen acting funny with a big red question mark on top
 

Cox Tech Solutions Troubleshooter

An expert will help fix what’s ailing your computer or tablet. The expert can help:

  • Diagnose and resolve PC crashes, computer viruses, spyware
  • Support virus/spyware scan and removal
  • Troubleshoot home networks (set up in-home WiFi, add/remove devices, enable security, etc.)
  • Troubleshoot operating systems and software problems
  • Provide training, education, guidance, etc.
  • Sync mobile devices with PC application
  • Configure data backup to local storage device
  • Install smartphone software on computer or tablet
  • Troubleshoot sync software issues

Remote help: $99.99
In-home help: $249.99

 
gears running smoothly
 

Cox Tech Solutions PC Tune-Up

Clean up your computer so it runs at peak performance. Your expert will:

  • Remove spyware, malware and viruses
  • Clear out temporary files
  • Clear out unnecessary startup files and processes
  • Clean up system files
  • Install and configure operating system updates
  • Remove unnecessary processes
  • Resolve problems causing system or application crashes
  • Assist with configuration and startup for hard drive defragmentation
  • Install Cox Security Suite (Cox High Speed Internet customers only)

Remote help: $139.99
Best value: $99.99 when purchased with a 24/7 Help Desk subscription
(anytime coverage for a low monthly fee)

 
Icons appear on desktop as computer downloads lots of software
 

Cox Tech Solutions Home Networking

Get help with a first-time setup/installation or troubleshooting your home network. A home network technician will help:

  • Set up and configure your wireless router/gateway
  • Secure network with wireless router encryption
  • Connect up to 5 computers and WiFi devices to your network

Remote help: $59.99
In-home help: $149.99

If you have more than 5 computers or devices to connect to your home network, additional fees apply.

Remote help: $31.99 per device over 5
In-home help: $49.99 per device over 5

 
dollar sign

Internet Pricing

Explore options and pricing for Cox High Speed Internet packages.

See Internet Pricing

wifi modem

Features & Equipment

Get the right features and equipment to maximize your Internet experience.

See Features & Equipment

wrench and screwdriver

Internet Support

Get helpful Internet tips and tricks from the Cox Network.

See Internet Support

For residential customers in Cox service areas. Cox Tech Solutions service options have additional terms and conditions. Cox Tech Solutions is a service mark of Cox Communications.