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About the Contour App

Last Updated: Mon, 05 May 2014 > Related Articles

41 rated this

Summary

Learn about the features and requirements for the Cox Contour App.

Solution

The Contour app works with your Cox home network and Contour TV guide to offer you a new personalized way to watch live TV, search and watch your favorite shows via On Demand, listen to music, browse TV listings, schedule DVR recordings, receive personal recommendations, and more! 
 

Use the links below to quickly access information such as:

Features
 

With the Contour App, you can:

  • Watch over 100 live channels and thousands of On Demand programs while in the home.
  • Receive personal recommendations for up to seven users, based on your TV and app viewing history - available for customers with the Contour guide only (look for the Contour from Cox logo located at the bottom left corner of your TV guide).

    Note: If you do not have the Contour guide, you can receive recommendations based on the content you view within the app.
  • Use the app as a remote using the “Watch on TV” feature which allows you to push a current program or On Demand show from your tablet to the Television - available for customers with the Contour guide only.
  • View current and upcoming shows within a seven day timeframe.
  • Set DVR recordings.
  • Search and browse TV listings.
  • Access on up to five devices at a time per primary user account.
  • Manage your personal video library and access third party mobile apps.

Requirements
 

The Contour app offers several experiences based on the services you subscribe to with Cox. To experience the full list of features you must have: 

  • Essential, Preferred, Premier, Premier Plus, or Ultimate Internet service.
  • Cox Advanced TV or higher, and the Contour guide.
  • A  Cox primary account holder user ID and password.
  • A WiFi home network behind a DOCSIS modem, eMTA, or gateway.
  • A supported device and operating system. (See Supported Devices below.)
     

Supported Devices

The Contour app is currently available for use on the following devices and operating systems. 


TypeOperating SystemSupported Devices
AppleiOS 6.x or higher An iPad 2.0 or newer, or an iPad Mini
Android Android OS 4.2
  • Google Nexus 7 (Gen 1)
  • Google Nexus 10 (Gen 1)
  • Samsung Galaxy Note (8”)
  • Samsung Galaxy Tab 2 (7” and 10.1”)
  • Samsung Galaxy Tab 3 (7”, 8”, and 10.1”)

If you do not meet the above requirements, see What Features Can I Use and Where? below.

What Features Can I Use and Where?
 

Based on your Cox TV subscription, there are several features of the app that you can use. Here's a quick overview of the main features, the minimum service requirements to access, and what's available in home and away from home.

FeatureTV Minimum RequirementCox High Speed Internet Required?Available out of home?

Watch over 100 live TV channels

 

Cox TV EssentialYes.
Cox Essential
No
Watch Video on Demand

 
Cox Advanced TVYes.
Cox Essential
No
Schedule DVR RecordingsAny TV package with DVR service No Yes
Watch on TV
(Push a currently airing program or On Demand show from App to TV screen)
Cox Advanced TV with Contour GuideNo Yes
Receive personal recommendations based on profile within the app onlyCox Advanced TV Yes.
Cox Essential
 No
Receive program recommendations based on Contour user and app profile viewing within the app and TVCox Advanced TV with Contour GuideYes.
Cox Essential
No
Browse TV ListingsCox Starter with Digital service or Contour GuideNo Yes
Manage Parental ControlsCox Advanced TV Yes. 
Cox Essential
 Yes
Share Favorite Channels between app and TVCox Advanced TV with Contour Guide NoYes 
Access to Channel AppsAny TV Package with Digital service or Contour GuideNo Yes


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