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Configuring SAP for a Non-Contour HD Receiver

Last Updated: Mon, 17 Oct 2016 > Related Articles

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Summary

Learn how to configure the SAP setting on your cable box to hear an alernate language or descriptive video narration track for television programs, when available.

Solution

What is SAP?


 

SAP is a secondary audio stream that may include an audio track in another language (such as French or Spanish) and / or Descriptive Video narration for the visually-impaired.
 

When SAP is available for a show, the Program Guide will display the SAP icon. Use the the steps below to turn SAP on or off.
 

If you turn on the SAP setting, but the program does not carry a second audio track, then you may not hear any audio at all. Turn off SAP to restore the original audio. 

Depending on your specific cable box model, there may be slight variances in these instructions. If Quick Settings is not available, use General Settings to access SAP. Alternate access steps for varying model types are shown below and labeled alternate.

Turning SAP On


 

 Quick Settings

To turn on SAP using Quick Settings, use the steps below.

  1. Press the SETTINGS button.
  2. Use the arrow buttons to scroll up or down to the Play Secondary Audio option. (Direction depends on last used SETTINGS selection).
  3. Press the SELECT button to toggle the setting from NO to YES.
  4. Press the C button (alternate: EXIT) on the remote to exit.

General Settings

To turn on SAP using General Settings, use the steps below.

  1. Press the SETTINGS button on your remote control, then the A button. (Or, you can press the MENU button twice.)
  2. Use the arrow buttons to scroll to the Language/Idioma (alternate: Language) preference.
  3. Press SELECT.
  4. Scroll to the Audio preference and press SELECT.
  5. Use the right and left  arrow buttons to highlight the Alternate SAP (alternate: Spanish) option.
  6. Press SELECT.
  7. Press EXIT.

Turning SAP Off


 

Quick Settings

To turn off SAP using Quick Settings, use the steps below.

  1. Press the SETTINGS button on your remote control.
  2. Use the arrow buttons to scroll up or down to the Play Secondary Audio option. (Direction depends on last used SETTINGS selection).
  3. Press the SELECT button to toggle the setting from YES to NO option.
  4. Press the C button (alternate: EXIT) on the remote to exit.

General Settings

To turn off SAP using General Settings, use the steps below.

  1. Press the SETTINGS button on your remote control, then the A button. (Or, you can press the MENU button twice.)
  2. Use the arrow buttons to scroll to the Language/Idioma (alternate: Language) preference.
  3. Press SELECT.
  4. Scroll to the Audio preference and press SELECT.
  5. Use the arrow button to highlight the Primary option, then press SELECT.
  6. Press EXIT.

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