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Are the cables in your living room creating a jungle? Don't worry – we'll help you untangle things so that Digital Television makes sense. Just pick the category that describes your problem, and we'll guide you through it – step-by-step.

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Reset Your Cable Connection

Last Updated: Thu, 17 Jul 2014 > Related Articles

65 rated this

Summary

Learn to use the reset tool solve your No Picture problem.

Solution

Having a problem with your TV picture? You can refresh your cable box using the Cable Connection Reset tool. 

 

If earlier troubleshooting steps haven't resolved your No Picture problem, you can use our Cable Connection Reset Tool to request that Cox send a refresh and reboot command to your cable box. 
 

Resetting your cable connection may take up to 15 minutes.

  • You cannot record on a DVR during the reset. Any pre-scheduled DVR recording will fail during the reset.
  • You will not be able to watch television on any cable-connected television in the house during the reset.
  • Before using the Cable Connection Reset Tool, be sure you've tried all the earlier troubleshooting steps.

When you click the button below, you'll be asked to log in to your Cox.com account. This allows our servers to sync with your cable equipment on our network. If you haven't created a Cox.com account yet, you can do so there.

Still want to reset your connection? Click the button below to sign in to cox.com.
 

Sign In

 

Want more options? Get guided help for your TV picture problems.
 

 


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