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Checking Your Payment Status

Last Updated: Thu, 15 Sep 2016 > Related Articles

655 rated this

Summary

Wondering if your last payment has been processed? Use these steps to check your payment status either online or by phone.

Solution

Authorized User: Authorized Users cannot view or retrieve payment status. This policy helps to ensure the privacy of the account.

Check Payment Status Online

  1. Sign in to My Account on Cox.com.

    Note: The Account Holder login is required. The login of an Authorized User of the account cannot retrieve details about the bill or payments, but can obtain information about the total amount due currently and can make a payment.

  2. Click Recent Activity.

    Result: Recent Payments display.

  3. Look for the word Pending or Processed next to the payment. If no payments have been made for the current billing cycle, then there will be no payments listed in the section labeled Recent Payments.

    Note: Any time a payment is made, either online, by phone, by kiosk, or through a Cox agent, the status of that payment is updated to Pending status immediately. By the next morning, the payment status will change from Pending to Processed in the Recent Activity tab. If you mail in your payment, it may take an extra day for it to process and update the Recent Payments section of the website.

Check Payment Status by Phone

Call our Customer Service phone number and select the Billing option. When prompted, follow these steps.

  1. Enter your phone number associated with the account.
  2. Enter the Account Holder's Cox PIN or the last four digits of the Social Security Number.

    Note: Authorized Users cannot view or retrieve payment status. This policy helps to ensure the privacy of the account.
     
  3. Listen for the date and amount of the last payment made to the account. You'll also hear any past due amounts, as well as the amount and due date of your next payment.

Note: If you mail in your payment, it may take an extra day for it to process and for the Recent Payments section of the website to update.


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