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Bill Payment Questions Answered

Last Updated: Wed, 23 Apr 2014 > Related Articles

160 rated this

Summary

Learn where and how you can make payments as well as payment timelines.

Solution

FAQs

 

What are the different ways I can pay my bill?

Cox accepts the following payment methods:

  • Debit Card
  • Credit Card
  • Checking Account
  • Savings Account
  • Money Order and Cash
    Note: Some approved payment locations do not accept money orders

 

For more details on payment methods see Ways to Pay Your Bill.

My services were disconnected for non-payment. Can I make a payment using the View/Pay Bill service or the 24-hour automated phone service?

Yes. A full payment will automatically restore your services within minutes. On rare occasions, certain equipment types may require a nightly update for the services to be fully restored.

Can another person make a payment for me?

Yes, another person can make a payment for you: 

Does a partial payment prevent late fees?

Yes. Late fees are assessed on the remaining balance past due.

Can I make a one-time payment instead of the EasyPay payment?

Yes, 

  • Once EasyPay is fully activated on your account and your bill states You're enrolled in Easypay so your payments are automatically collected each month on your due date, then an additional one-time payment would not replace or stop the current EasyPay payment. The additional payment would, however, be credited to your next bill.
  • You can cancel the EasyPay service by contacting a Cox customer service representative at least 48 hours before the scheduled payment is due, and then make a manual one-time payment. Note that within 48 hours of the due date, the EasyPay payment is being auto-processed and cannot be canceled.
  • Remember you can also use our smartphone and tablet app Cox Mobile Connect to make a one-time payment.

When will my payment be applied to my account?

Immediately. As soon as an electronic payment (via credit / debit card, or checking / savings account) is made, or a check, money order, or cash payment is received by Cox, then your balance due is adjusted in the Cox billing system.

Note: Please allow 24 hours for the payment status, Cox View/Pay Bill Recent History, and our Automated Phone System to reflect your payment.

Can I change a scheduled payment?

Yes. At least 24 hours before a scheduled payment is due, you can cancel the payment online and then reschedule it. See: How to Change a Scheduled Payment Online.

Can I cancel a payment?

Yes, if the payment is scheduled for a future date, but you cannot cancel a payment on its due date.

What is the Electronic Fund Transfer process for check payments?

Electronic Fund Transfer (EFT) is the term used to refer to the process we use to instruct your financial institution to perform a one-time transfer of funds from your bank account to Cox Communications.

An EFT is processed faster and may debit your account as soon as the same day your check is received by Cox. A digital image of the check is made; then, per Federal regulations, the paper check is destroyed. The digital image is archived for five years.


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