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Are the cables in your living room creating a jungle? Don't worry – we'll help you untangle things so that Digital Television makes sense. Just pick the category that describes your problem, and we'll guide you through it – step-by-step.

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Last Updated: Mon, 30 Jun 2014 > Related Articles

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View frequently asked questions about CableCARDs.


Have questions about Cox CableCARD? View the frequently-asked questions (FAQs) below for answers.

What does the CableCARD technology do?

CableCARD technology allows a retail device to receive digital programs without the use of a cable box. The retail device must be labeled by the manufacturer as digital cable ready and must have the Cox CableCARD activated. The CableCARD is inserted into the CableCARD slot built into the retail device.

How does the CableCARD benefit consumers?

The CableCARD enables customers to receive digital programming, including high-definition (HD) programs, without a cable box.

What Is a retail device?

A retail device has the built-in technology that allows customers to receive standard definition and high-definition (HD) digital cable programs using a CableCARD rather than a cable box.

How does a digital cable ready TV work?

In addition to the electronics typically found in most television sets, a digital cable ready TV incorporates many of the same electronics found in a digital cable box except for the decryption technology. This decryption technology is built into the CableCARD. Since Cox encrypts most, if not all, digital cable signals, a CableCARD port must be built in the digital cable ready TV and then activated to receive digital cable programming.

If I have a digital cable ready TV, will I continue to enjoy all the features that I currently have through my cable box?

Retail devices that use CableCARDs do not have the ability to use two-way interactive services. With CableCARD devices, you will not be able to use the following services:

  • Cox interactive Program Guide, including Cox Parental Controls
  • Pay-Per-View (PPV), including special events and sports packages

    Note: You can call Cox to order PPV special events and sports packages.

  • On DEMAND services, including Subscription Video on Demand, where available.

What if I want two-way interactive services?

Receipt of encrypted digital cable services requires the use, on each television, unless your home is equipped with a home video gateway, of a digital receiver equipped with appropriate embedded security or a CableCARD. You may choose to lease a digital receiver from Cox or to purchase a third-party digital receiver at retail. If you wish to use a third-party digital receiver purchased at retail, contact Cox for a CableCARD to enable decryption of encrypted content.

If you wish to use a one-way third-party digital receiver purchased at retail, you may also choose to obtain a tuning adapter from Cox to enable tuning of switched digital video channels.Cox supports the Tru2Way standard for two-way digital reception devices, and to the extent that Tru2Way devices become available at retail, you may choose to purchase a Tru2Way device and, with a CableCARD from Cox, receive both one-way and two-way services, including switched digital video channels and video-on-demand.

Equipment stolen from Cox or any other cable operator may not be used to receive service. You should exercise caution when purchasing third-party equipment to avoid purchasing stolen equipment, equipment imported from other countries with incompatible technology, pirated or unlicensed equipment, or equipment that otherwise may not be compatible with the Cox system.

Parental controls are provided with Cox Digital Cable service. Are parental controls also provided with the Cox Digital CableCARD service?

Unfortunately, Parental Controls are not provided with CableCARD service. Two-way service, which is available with a cable receiver, is required to access the interactive program guide (IPG) and its Parental Controls.

How do I obtain a CableCARD?

To obtain a CableCARD, contact a Cox customer service representative.

How much does a CableCARD cost?

You can lease a CableCARD directly from Cox Communications for a low monthly fee. Please contact your local Cox Care Center for specific information.

How is the CableCARD installed?

You can order a CableCARD self-install kit from Cox. It includes the CableCARD and instructions for installing it yourself. Take a look at the instruction sheet to determine if self-installation is for you. Or you can request one of our technicians to install it for you.

Is a digital cable ready TV the same as a TV with an integrated digital tuner?

No. A digital cable ready TV has a digital tuner and a CableCARD slot. A TV with an integrated digital tuner but no CableCARD slot can receive local digital and HD programs from over-the-air broadcasters. It requires, however, a cable box to receive the cable TV programs broadcast by your cable service provider, including advanced digital services.

Will my CableCARD work with more than one digital cable ready TV?

No. After your CableCARD device is installed in a TV and activated by a Cox technician, the CableCARD is paired with the TV. In order for your CableCARD to operate in another retail device, the CableCARD device has to be reconfigured and installed in the new device by a Cox technician.

Why am I unable to create a DVD copy of a program that I watched on my digital cable ready TV?

As a part of the regulations for CableCARD technology, the FCC has mandated copy protection of digital content. This Copy Protection mandate allows programmers to determine which programming can be copied digitally by the end consumer. If you are unable to make a digital copy of a program that you watched on your digital cable ready TV, then the programmer has applied a copy protection directive to that particular content.

What happens if I move?

If you move out of your cable service area, you must return the CableCARD to Cox Communications. The CableCARD will not work in other cable systems. If you move within your current cable service area, contact a Cox customer service representative with notification of your move.

When can I receive two-way interactive services through a CableCARD?

Devices providing two-way interactive services with a CableCARD are not currently available. We can offer you an HD digital cable receiver until such devices are available,

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