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Using Parental Controls

Last Updated: Wed, 12 Nov 2014 > Related Articles

38 rated this

Summary

Learn to use Parental Controls to lock purchases, block programs by channel, rating, or time of day.

Solution

 

Parental Controls let you control who watches or buys certain TV programs from your receiver. By using a Parental Control PIN, you can control a variety of viewing options. With a Purchase PIN, you can limit the ability of users to buy programs from your receiver. Select your guide and equipment to learn how to use your parental controls.

Parental Controls must be set up for each receiver. If there is a default PIN on your receiver it will be 0000.

 


Contour Parental Controls and Locking


By setting up Parental Controls on your Contour receiver you can activate settings to control what is viewed on your TV. Once you have set a Parental Control PIN you can turn on and customize locking settings for channels, ratings, titles, time periods, and even block adult titles in your guide. These settings will turn on and off for all user profiles on the Contour receiver. Learn more about using the features of Parental Controls here.

Setting a Parental Control PIN  
 

Before any blocks or locks can be set, a PIN must be created to prevent unauthorized changes. Your Contour receiver may not have a default PIN, and will require you to set one up. You can create your PIN using your Cox remote control.

  1. Press the SETTINGS button on the remote.
  2. Press the UP or DOWN arrow on the remote to highlight the Parental Control option.
  3. Press SELECT button or the RIGHT arrow on the remote.
  4. Use the UP or DOWN arrow to highlight Set Parental PIN and press SELECT. A message will ask you to set up or change the Parental Control PIN.
  5. Press the B button to begin the set-up process. Use the number keys (0-9) on the remote to set a four-digit PIN.
  6. Re-enter the 4-digit PIN to confirm that it was entered correctly.
  7. Press the A button when you are finished.

When a Parental Control PIN is in place, the menu item will change from Set Parental PIN to Edit Parental PIN. To retrieve your PIN, the account holder must contact a Cox Customer Care representative.

Setting a Purchase PIN  
 

A Purchase PIN lets you control purchases from On DEMAND and Pay-Per-View on your receiver. To set a Purchase PIN follow the steps here.

  1. Press the SETTINGS button on the remote.
  2. Press the UP or DOWN arrow to highlight the Parental Control option.
  3. Press SELECT button or the RIGHT arrow on the remote.
  4. Use the UP or DOWN arrow to highlight Set Purchase PIN.
  5. Press the RIGHT arrow or SELECT. A dialog box will ask you to set up a Purchase PIN.
  6. Press the B button to begin the set-up process. Use the number keys (0-9) on the remote control to set a four-digit PIN.
  7. Re-enter the four-digit PIN to confirm that it was entered correctly.
  8. Press the A button when you are finished.

Temporarily Unlock Parental Controls  
 

Turn all parental controls off temporarily when setting locking status. If Parental Control is set to Off / Relock, it remains off until the cable box power is turned off and on, or if there is no activity for five hours. After that, Parental Controls automatically relock, or turn back on.

  1. Press the SETTINGS button on the remote.
  2. Press the UP or DOWN arrow on the remote to highlight the Parental Control option.
  3. Press SELECT or the RIGHT arrow on the remote.
  4. Use the UP or DOWN arrow to highlight Locking Status.
  5. Press SELECT to access temporary locking options.

Locking or Unlocking Parental Control Features  
 

By locking or unlocking Parental Control features you can selectively block or lock certain functions and specific programming from displaying. Before you set the specific features that are included in locking turn on the Locking feature.

  1. Press MENU to open the Settings Menu.
  2. Use the UP or DOWN arrow to highlight Parental Locks.
  3. Press the RIGHT arrow or SELECT button to edit the lock settings. Locking Status will be highlighted.
  4. Press SELECT and use the UP or DOWN arrow to turn on.

Whenever a change to Locking Status or any of the Parental Controls, a message will appear asking for the four-digit PIN.
 

Control FeatureDetailsHow to Turn On or Off
Lock User Profile

Prevent household members from editing or deleting users.
 

Options:

  • Lock Add User
  • Lock Edit User
  • Lock Delete User
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Users and press SELECT.
  4. Use the UP or DOWN arrow to highlight the setting you want to change and press SELECT to activate the lock setting.
Lock Timeframe

Restrict access to programming that airs during certain times of day for up to four different dates / times. 
 

Notes: Set up repeating timeframe restrictions based off of start and end times.

  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Use the UP or DOWN arrow to highlight Lock Time.
  3. Press the RIGHT arrow or SELECT button.
  4. Use the UP and DOWN arrows to schedule dates and times that you want to lock and press SELECT.
  5. Use the UP or DOWN arrows to select additional timeframes and press SELECT to lock each additional one.
Block TitlesHide title and descriptions of programs that have been locked or titles and descriptions that may include suggestive or inappropriate language.
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Block Titles.
  4. Press the RIGHT arrow or SELECT button.
  5. Use the UP and DOWN arrows to choose a program rating level and press SELECT to block titles and descriptions for programs at that rating and higher.
     OR
     Highlight All Locked Programs to block titles of all locked programs and press SELECT.
Lock Recordings

Require a Parental Control PIN to delete or cancel a recording.
 

Note: Deleting or canceling recordings will remove or cancel all associated recording information, not for a specific day or time.

  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Recordings and press SELECT.
  4. Use the UP or DOWN arrow to highlight Prevent Deletion and press SELECT. A checkmark will appear to confirm the selection.
  5. Use the UP or DOWN arrow to highlight Prevent Cancellation and press SELECT. A checkmark will appear to confirm the selection.
Lock Ratings

Options:

  • Clear All
  • NA – No rating provided
  • TV-Y
  • TV-Y7 (CHILREND 7 AND UNDER)
  • NR (GENERAL) – not rated by programmer
  • G / TV-G
  • TV-MA
  • R
  • NC-17
  • NR(ADULT)
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Ratings and press SELECT.
  4. Highlight the rating option you with to lock using the UP and DOWN arrows.
  5. Press SELECT to turn the lock ON or OFF
     
     Note: When the lock is turned on a lock icon will appear next to the locked rating. The lock will also automatically lock the ratings above the selected rating.
     
  6. Use the UP or DOWN arrow to select additional ratings. Press SELECT to lock each additional rating.
Lock PurchasesRestrict who can order On DEMAND and Pay-Per-View programming by requiring the use of the Purchase PIN.
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Purchases and press SELECT.
  4. Use the UP or DOWN arrow to highlight Yes and press SELECT.
Lock Services

Control access to Adult On DEMAND and Adult On DEMAND programming by requiring the use of the Parental Control PIN.
 

Notes:

  • Adult Content – All pay channels or programs that are Rated Adult.
  • On DEMAND – When accessing it will prompt for a PIN.
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Services and press SELECT.
  4. Use the UP or DOWN arrow to select the service you wish to lock.
  5. Press SELECT to lock the service.
Lock Individual ChannelsLock channels one at a time.

To use channel locking;

  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Channel. Press the RIGHT arrow or SELECT button.
  4. Use the UP and DOWN arrow to highlight channels that you want to block.
     Note: You can enter the channel number using the number (0-9) keys.
  5. Press SELECT to lock that channel.
  6. Use the UP or DOWN arrow to select additional channels. Press SELECT to lock each additional channel.

To use channel unlocking;

  1. In the Program Guide, press SELECT on the channel you want to watch. If the channel is locked, the following message will appear: Viewing is blocked due to Parental Control.
  2. Press SELECT, then press the UP or DOWN arrow to highlight Unlock This Channel Only.
  3. Press SELECT, and enter your PIN.
    Result: A confirmation screen will appear stating: Lock is disabled for the channel.
Lock All ChannelsLock all channels at one time, with the option to selectively unlock the channels you want.
  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Press the UP or DOWN arrows to highlight Lock Channels.
  4. Press the A button to lock all channels.
  5. Use the UP or DOWN arrows to choose a channel to unlock.
  6. Press SELECT to unlock each individual channel.
Lock Content Advisories

Restrict access to movies and television programs that contain specific types of content.
 

Options:

  • Clear All
  • Violence (V)
  • Fantasy (minimal, moderate, Intense, graphic)
  • Sexual Situations (S) (implied, intense, explicit activity)
  • Suggestive Dialog (D) (mild, some, intensely suggestive)
  • Adult Language (L) (infrequent coarse, strong coarse, crude indecent)

Note: When activated the locking Icon will appear, however, this will not lock options outside of the selected section. For example, locking Adult Language will not lock implied Sexual situations.

  1. Press MENU to open the Settings Menu and use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to highlight Lock Content. Press the RIGHT arrow or SELECT button.
  4. Use the UP and DOWN arrows to highlight a content advisory that you want to block. Press SELECT to lock that option.
  5. Use the UP or DOWN arrow to select additional content advisories. Press SELECT to lock each additional one.

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Non - Contour DVR Parental Controls and Locking


Customize settings and control what is viewed on your TV by setting up Parental Controls on your DVR receiver. Once you've set a Parental Control PIN you can turn on locking settings for channels, ratings, titles, time periods, and even block adult titles in your guide. Learn more about using the features of Parental Controls here.

Setting a Parental Control PIN  
 

Before any blocks or locks can be set, a PIN must be created to prevent unauthorized changes. Your DVR receiver has a default PIN (0000), and Cox recommends you personalize it. Use these steps to set up or change your PIN.

  1. Press the SETTINGS button on the remote.
  2. Press the A or SETTINGS button to access the Quick Settings Menu.
  3. Press the UP or DOWN arrow to highlight Parental Control.
  4. Press SELECT button or the RIGHT arrow on the remote.
  5. Use the UP or DOWN arrow to highlight the Set Parental PIN or Change Pin option and press SELECT. A dialog box will ask you to set up a Parental Control PIN.
  6. Use the number keys (0-9) on the remote control to set a four-digit PIN.
  7. Re-enter the 4-digit PIN to confirm that it was entered correctly.
  8. Press the A button when you are finished.

When a Parental Control PIN is in place, the action item will change from Set Parental PIN to Edit Parental PIN. To retrieve your PIN, contact your Cox Customer Care representative.

Setting a Purchase PIN  
 

A Purchase PIN lets you control purchases from On DEMAND or Pay-Per-View. To set a Purchase PIN follow the steps here.

  1. Press the SETTINGS button on the remote.
  2. Press the A or SETTINGS button to access the Quick Settings Menu.
  3. Press the UP or DOWN arrow on the remote to highlight Parental Control.
  4. Press SELECT button or the RIGHT arrow on the remote.
  5. Use the UP or DOWN arrow to highlight Set Purchase PIN.
  6. Press the RIGHT arrow or SELECT. A dialog box will ask you to set up a Purchase PIN.
  7. Use the number keys (0-9) on the remote control to set a four-digit PIN.
  8. Re-enter the four-digit PIN to confirm that it was entered correctly.
  9. Press the A button to confirm.

Temporarily Unlock Parental Controls  
 

Turn all parental controls off temporarily when setting locking status. If Parental Control is set to Off / Relock, it remains off until the cable box power is turned off and on, or if there is no activity for five hours. After that, Parental Controls automatically relock, or turn back on.

  1. Press the SETTINGS button on the remote.
  2. Press the A or SETTINGS button to access the General Settings Menu.
  3. Press the UP or DOWN arrow on the remote to highlight Parental Control.
  4. Press SELECT button or the RIGHT arrow on the emote.
  5. Use the UP or DOWN arrow to highlight Locking Status.
  6. Press SELECT to access temporary locking options.

Locking or Unlocking Parental Control Features  
 

By locking or unlocking Parental Control features you can selectively block or lock certain functions and specific programming from displaying. You must have set up a PIN and turned on locking features for these to be active. To turn these features on or off follow these instructions.

  1. Press Menu to open the Settings Menu.
  2. Press the UP or DOWN arrow and highlight Parental Control.
  3. Press the RIGHT arrow.
  4. Enter your four-digit PIN.
  5. Press the UP or DOWN arrow and highlight Parental Control feature you want to activate.
  6. Complete the steps based off of the feature from the table below.
Control FeatureDetailsHow to Turn On or Off
Locked Time

Restrict access to programming that airs during certain times of day for up to four different dates / times. 
 

Notes: You can set up repeating timeframe restrictions based off of start and end times.

  1. Use the UP or DOWN arrow to highlight Lock Time.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP and DOWN arrows to highlight timeframes that you want to block and press SELECT.
  4. Use the UP or DOWN arrow to select additional time schedules. Press SELECT to lock each additional one.
Hide Adult TitlesHide title and descriptions of programs that have been locked or titles and descriptions that may include suggestive or inappropriate language.
  1. Use the UP or DOWN arrow to highlight Parental Locks.
  2. Press the RIGHT arrow or SELECT button.
  3. Use the UP or DOWN arrow to  highlight Block Titles.
  4. Press the RIGHT arrow or SELECT button.
  5. Use the UP and DOWN arrows to turn on or off and press SELECT to block titles and descriptions for programs.
     OR
     Highlight All Locked Programs to block titles of all locked programs and press SELECT.
Lock by Rating

Options:

  • Clear All
  • NA – No rating provided
  • TV-Y
  • TV-Y7
  • NR (GENERAL)
  • G / TV-G
  • TV-MA
  • R
  • NC-17
  • NR(ADULT)
  1. Use the UP or DOWN arrow to highlight Lock Ratings. Press the RIGHT arrow or SELECT button.
  2. Use the UP and DOWN arrows to highlight specific ratings that you want to block. Press SELECT
     
     Note: When the lock is turned on a lock icon will appear next to the locked rating. The lock will also automatically lock the ratings above the selected rating.
     
  3. Use the UP or DOWN arrow to select additional ratings. Press SELECT to lock each additional rating.
Lock Content Advisories

Restrict access to movies and television programs that contain specific types of content. 
 

Options:

  • Clear All
  • Violence (V)
  • Fantasy
  • Sexual Situations (S)
  • Suggestive Dialog (D)
  • Adult Language (L)

Note: When activated the locking Icon will appear, however, this will not lock options outside of the selected section. For example, locking Adult Language will not lock implied Sexual situations.

  1. Use the UP or DOWN arrow to highlight Lock Content. Press the RIGHT arrow or SELECT button.
  2. Use the UP and DOWN arrows to highlight a content type that you want to lock.
  3. Press SELECT.
  4. Use the UP or DOWN arrow to select additional content advisories. Press SELECT to lock each additional one.

Back to Top


Non - Contour Parental Controls and Locking


Customize settings and control what is viewed on your TV by setting up Parental Controls on your receiver. Once you've set a Parental Control PIN you can turn on locking settings for channels, ratings, titles, time periods, and even block adult titles in your guide. Learn more about using the features of Parental Controls here.

Setting the Parental Control PIN  
 

Before any blocks can be set, a PIN must be enabled to prevent unauthorized changes. Use the steps below to personalize your Parental Control PIN. The default Parental Control pin is 0000. If you for get your PIN the account holder must contact Customer Service to have it reset.

  1. Press the SETTINGS button on the remote.
  2. Press the A button to access the General Settings Menu.
  3. Press the UP or DOWN arrows on the remote to highlight Block: PIN.
  4. Press the SELECT button on the remote.
  5. Press the UP or DOWN arrows to highlight Enable and press the SELECT button.
  6. Enter a four-digit PIN number to enable Parental Controls.
  7. Re-enter the four-digit PIN to confirm that it was entered correctly.

After setting the 4-digit PIN, the current status of the Block:PIN will change from Disabled to Enabled.

Setting a Purchase PIN 
 

A Purchase PIN lets you control purchases from On DEMAND or Pay-Per-View. To set a Purchase PIN follow the steps here.

  1. Press the SETTINGS button on the remote.
  2. Press the A or SETTINGS button to access the Quick Settings Menu.
  3. Press the UP or DOWN arrow on the remote to highlight Parental Control.
  4. Press SELECT button or the RIGHT arrow on the remote.
  5. Use the UP or DOWN arrow to highlight Set Purchase PIN.
  6. Press the RIGHT arrow or SELECT. A dialog box will ask you to set up a Purchase PIN.
  7. Use the number keys (0-9) on the remote control to set a four-digit PIN.
  8. Re-enter the four-digit PIN to confirm that it was entered correctly.
  9. Press the A button to confirm.

Blocking or Unblocking Parental Control Features  
 

By customizing Parental Control features you can selectively block or lock certain functions and specific programming from displaying. You must have set up a PIN and turned on locking features for these to be active. To turn these features on or off follow these instructions.

  1. Press Menu to open the Settings Menu.
  2. Press the UP or DOWN arrow and highlight Parental Control.
  3. Press the RIGHT arrow.
  4. Enter your four-digit PIN.
  5. Press the UP or DOWN arrow and highlight Parental Control feature you want to activate.
  6. Complete the steps based off of the feature from the table below.
Control FeatureDetailsHow to Turn On or Off
Block by RatingBlock shows based on the TV rating.
  1. Press the SETTINGS button, then press the A button to access the General Settings Menu.
  2. Press the DOWN arrow on the remote and highlight Block: Rating.
  3. Press the SELECT button.
  4. Press the UP or DOWN arrow to highlight a RATING to block.
  5. Press SELECT. A padlock icon next to a rating indicates that the rating will be blocked.
  6. Once you have selected all the ratings you want to block, press the A button to accept the settings.
Block by ChannelBlock specific channels.
  1. Press the SETTINGS button, then press the A button to access the General Settings Menu.
  2. Press the UP or DOWN arrow to highlight the Block: Channels option.
  3. Press the SELECT button on the remote.
  4. Press the UP or DOWN arrow to highlight a channel to block.
  5. Press the SELECT button on the remote. A padlock icon next to a rating indicates that the channel will be blocked.
  6. Once you have selected all the channels you want to block, press the A button on the remote to accept the settings.
Block by Time Period

Block content for specific periods of time.
 

Note: You can block up to four different time periods.

  1. Press the SETTINGS button, then press the A button to access the General Settings Menu.
  2. Press the UP or DOWN arrow on the remote to highlight Block: New Time.
  3. Press the SELECT button on the remote.
  4. Use the ARROW buttons to block a specific period of time with DAY, START, and STOP settings.
  5. Press the SELECT button.
  6. Press the A button on the remote to accept the settings.
Hide Adult TitlesHide adult titles and content from displaying in the guide.
  1. Press the SETTINGS button, then press the A button to access the General Settings Menu.
  2. Press the UP or DOWN arrow on the remote to highlight Hide Adult Titles.
  3. Press the SELECT button.
  4. Highlight one of the viewing options and press SELECT:
    • Always - will hide all adult titles
    • Never - keeps all adult titles visible
    • Follow Parental Control - will use other parental control settings to determine what adult titles and content to hide.
  5. Press the A button on the remote to accept the settings.

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Mini Box Parental Controls and Locking 
 

Use your Parental Controls to set a PIN to control what channels, ratings, and content is available for viewing on your Mini Box receiver.

Setting a Parental Control PIN on a Cox Mini Box  
 

Parental Controls allow you to control who watches certain TV programs. You can lock programs by rating or block whole channels so they cannot be viewed without the Parental Control PIN.

  1. Press the COX MENU button to display the Menu.
  2. Use the ARROWS to highlight Settings. Press SELECT
  3. Parental Controls are now highlighted. Press SELECT.
  4. Use the ARROW buttons to highlight Set Parental Control PIN and press SELECT
  5. Use the NUMBER keys to set a four-digit PIN.
  6. You will need to re-enter the same four-digit PIN.
  7. The Parental Control PIN is now set.
  8. Press SELECT to clear the confirmation message. 

Turning On Parental Control Locks  
 

The Program Guide lets you restrict access to TV programs in several different ways. Changing the locking status is the next step to turning on Parental Controls.

  1. Press the COX MENU button to display the Menu.
  2. Use the ARROWS to highlight Settings. Press SELECT
  3. Parental Controls will now be highlighted. Press SELECT.
  4. Parental Locks will now be highlighted. Press SELECT.
  5. The Locking Status option will now be highlighted. Press SELECT.
  6. The ON option in the center column is now highlighted. Press SELECT.
  7. Parental Controls are now turned ON.
  8. Press EXIT to close Settings or press the LEFT arrow button to return to Locking Status

If Temporarily Off is selected Parental controls will remain disabled as long as remote is active or no change has been made for five hours then parental controls will be automatically activated.

 

Locking or Unlocking Parental Control Features  
 

After turning on Parental Controls and Locking Status, you have a number of different ways to restrict access to TV viewing, including by channel, by rating and by content advisories.

  1. Press the COX MENU button to display the Menu.
  2. Use the ARROW buttons to highlight Settings. Press SELECT.
  3. Parental Controls will now be highlighted. Press SELECT.
  4. Parental Locks will now be highlighted. Press SELECT.
  5. Use the ARROW buttons to highlight a category. All of the category options are displayed in the center column.
  6. Change the locking features using the table below.
Control FeatureDetailsHow to Turn On or Off
Block TitlesHide the titles and descriptions of programs that may have suggestive or adult content.
  1. Highlight Block Titles. Press SELECT.
  2. Use the ARROW buttons to highlight ON or OFF.
  3. Press SELECT to block or unblock titles.
Lock Ratings

Rating guide:

  • Clear All
  • NA – No rating provided
  • TV-Y
  • TV-Y7
  • NR (GENERAL)
  • G / TV-G
  • TV-MA
  • NC-17 
  • NR(ADULT)
  1. Highlight Lock Ratings. Press SELECT.
  2. Use the ARROW buttons to highlight the ratings you want to lock or unlock.
  3. Press SELECT to lock or unlock.
Lock ChannelsYou can lock all channels at one time and then selectively unlock the channels you want.
  1. Highlight Lock Channels. Press SELECT.
  2. Use the ARROW buttons to highlight the channels you want to lock or unlock.
  3. Press SELECT to lock or unlock.
Content Advisories

Restrict access to movies and television programs that contain certain types of content. 

Options:

  • Violence (V) 
  • Fantasy
  • Sexual Situations (S)
  • Suggestive Dialog (D) 
  • Adult Language (L) 

Note: When activated the locking Icon will appear

  1. Highlight Lock Content Advisories. Press SELECT.
  2. Use the ARROW buttons to highlight the content level you want to lock or unlock.
  3. Press SELECT to lock or unlock.

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