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ARRIS / Surfboard SB6180

Last Updated: Tue, 20 Sep 2016 > Related Articles

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Summary

View the available ports and an explanation of the status lights on an ARRIS / Surfboard SB6180 cable modem.

Solution


Installation

If you need help setting up your cable modem, use the following articles.


The ARRIS / Surfboard SB6180 is a DOCSIS 3.0 device offering 8 x 4 channel bonding.
 

Front View 
 
Front view

 
After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 
 
Back view

  
The ARRIS / Surfboard SB6180 has the following ports available on the back of the modem.

  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter

Modem Lights 
 
Modem lights

 
The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
POWER
 
Power
OffNo powerVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNoneN/A
RECEIVE

receive
FlashingScanning for downstreamVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - connection from the computer to the Internet established on one channelN/A
Solid BlueNone - operating on more than one channel (downstream bond mode)N/A
SEND
 
Send
OffUpstream channel inactiveVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
FlashingScanning for upstream channelVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - connection from the Internet to the computer established on one channelN/A
Solid BlueNone - operating on more than one channel (upstream bond mode)N/A
ONLINE
 
Online
OffNo connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone - operationalN/A
FlashingNone - scanning for configuration parametersN/A
LINK
 
Link
OffNo devices connectedVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
FlashingNone - a single device connected to the Ethernet port and data is being transferred between the computer and the cable modemN/A
Solid BlueNone - connected to 1000 MbpsN/A
Solid AmberNone - connected at 10 or 100 MbpsN/A

MAC Address Label 
 

MAC address
 
MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


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