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Troubleshooting Cox Mobile Connect
Last Updated: Fri, 01 Aug 2014 > Related Articles
Get solutions or suggestions for problems with Cox Mobile Connect.
If you have installed the Cox Mobile Connect app, but you cannot log in or access some of the features, use the solutions below to resolve your problem.
|Mobile Connect for iOS stops responding or closes on launch.||------|
|Mobile Connect for Android stops responding or closes on launch.||------|
|I entered the wrong login, and now I can’t try to log in at all. [Error code: 1010]||The Cox Mobile Connect app locks after multiple unsuccessful login attempts. This is a safety feature to prevent unauthorized access.||Wait 30 minutes and try again. If you need to look up your user ID then Tap here.|
|I can’t remember my User ID / Password||------||Tap here to lookup your User ID.|
|I can tap buttons for a service but I can’t access the service.|
|I received a message about a system error [error code: 1000, 1100, 1500].||This message indicates technical difficulties with the system.||Try accessing Cox Mobile Connect later. If the problem still occurs, refer to the Support & Care feature.|
|I can't schedule a program to record|
The problem could be caused by the following:
|I try to set the Remind option, but it does not work.||Your device does not have version iOS5.x installed.||Upgrade your iPhone or iPod Touch to version iOS5.x.|
|I get a message that says a network or connectivity failure occurred.||Your device does not have an Internet connection.||Verify that your device has Wi-Fi or cellular data connectivity and try again. If the problem still occurs, refer to the Support & Care feature.|