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Remote Control Will Not Work

Last Updated: Mon, 06 Oct 2014 > Related Articles

236 rated this

Summary

Learn about quick fixes for remote controls that do not work.

Solution

Refer to the Program and Operate Your Remote Control for information to operate and program your remote control.
 

Use the table below to address common issues with the remote control.

SymptomPossible CausesQuick Fixes
Remote will not turn on the TV.The remote may not be in TV mode.

Make sure the TV is OFF. On the Cox remote control, press the TV button once, then press the Power button once.
 

Result: The TV turns ON.

Remote works sometimes.
  • The Cox remote does not have a direct line of sight to the cable box.
  • Something may be  between the remote and the cable box, blocking the remote’s signal to the cable box.
  • The angle between the remote and the cable box is too large.

 

  1. Aim the remote control directly at the cable box front panel (not the TV or VCR).
  2. Remove obstacles between the remote and the cable box.
  3. Stand in front of the cable box and not too far to either side.

The range of the remote control is 15 feet, via direct line of sight to the cable box.

Remote will not change channels or turn on the TV.Batteries may be depleted.

Try this quick test: Press the Power button on the front of the cable box. If the box turns ON or OFF, then it’s the remote -- install new batteries in the remote.

Also verify the equipment is plugged in to a power outlet; verify any loose cables are tightened; and if a wall switch controls the power ON/OFF, make sure the wall switch is in the ON position.

Remote is lost or damaged and is no longer workingYou need a new remote.

There may be a charge to replace a lost or damaged remote.
 

Options:

  1. Obtain a new remote at a Cox Service Center.
  2. You may contact us by email, Live Chat, or telephone to have a replacement remote shipped to your home.
Remote does not work anymore even with new batteries.You may need a new remote.

Options:

  1. Obtain a new remote at a Cox Service Center. Bring your old remote with you.
  2. You may contact us by email, Live Chat, or telephone to have a replacement remote shipped to your home.

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