• Shopping Cart
  • Contact Us
  • Select a Location
    Select a Location

    Current Location:

    Let us know the location you'd like to browse.

    OR
  • View Cart

TV

Having problems with your TV signal or Picture? Did you know that most TV issues can be solved by using our in-home reset tool? Just sign-in, click the Reset button, and get back to watching the show. >> Reset My Cable Box

Back Print Article

Troubleshooting Cox Remotes

Last Updated: Mon, 15 Aug 2016 > Related Articles

353 rated this

Summary

See solutions to fix common issues for Cox remote controls that do not work.

Solution

Use the table below to address common issues with the remote control.
 
Note: See Program and Operate Your Remote Control for information on how to operate and program your remote control.
SymptomPossible CausesQuick Fixes
Remote will not turn the TV off or on.The remote is not in TV mode.
  1. Aim the Cox remote at your TV
  2. Press the TV button once.
  3. Press the Power button once.
     
    Result: The TV turns OFF or ON.
Remote works sometimes.
  • The Cox remote does not have a direct line of sight to the receiver.
  • Something is between the line of sight between the remote and the receiver, blocking the remote’s signal to the receiver.
  • The angle between the remote and the receiver is too large.
  • Aim the remote control directly at the front panel of the Cox cable receiver, standing not too far to either side, and press a button on the remote. For example, channel up.
  • Remove obstacles between the remote and the receiver and press a button on the remote. For example, channel up.

The range of the remote control is 15 feet, via direct line of sight to the receiver.

Remote will not change channels or turn on the TV.Batteries are low, dead, or inserted incorrectly.
  • Verify the batteries are inserted in the correct direction.
  • On the Cox cable receiver, press the Power button. If the box turns ON or OFF, then install new batteries in the remote and try again.
  • Make sure the equipment is plugged in to an active power outlet.

    Note: If the equipment is plugged into a wall switch that controls the power, make sure the wall switch is in the ON position.
Remote is lost or damaged and is no longer working.N/A - You need a new remote.

Obtain a new remote via one of the following options.

  • In person at a Cox Service Center.
  • Contact us by Live Chat or telephone to have a replacement remote shipped to your home.
Remote does not work anymore even with new batteries.N/A - You need a new remote.

Obtain a new remote via one of the following options.

  • In person at a Cox Service Center.

    Note: Bring your old remote with you.
     
  • Contact us by Live Chat or telephone to have a replacement remote shipped to your home.

Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article