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Contour 2 XR11 Voice Remote

Last Updated: Fri, 04 Nov 2016 > Related Articles

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Summary

Learn to program, use, and troubleshoot the XR11 voice remote, and how to pair it with your receiver for aim free RF operation and voice command.

Solution

This remote works with Contour 2 only.
Contour 2 XR5 remote control, click for full-size image.

Your Contour remote control can be programmed for your TV and audio device, and pairs with your receiver to enable aim free control. 
 

Click a link below to see more information for a topic, or continue reading for general information.

Your remote offers some of the latest features:

  • Voice command – When the remote is paired to your receiver, search TV listings and On Demand, find a recorded show, change channels, set a recording, and more, with just your voice.
  • Control your devices
    • TV power, volume, muting, and input control
    • Audio device power, volume, and muting control
  • Aim free control your receiver
    • Works when paired with your Contour 2 receiver
    • Pairs to receiver through menu
  • All Power button to turn your TV and audio device on at the same time
  • Press the A button on the remote control to see a Restart option, then press OK to restart the receiver.

    Note: The All Power button does not turn off Contour 2 receivers. Refer to Turning a Contour 2 Receiver On and Off for details.
     
  • Automatic back light

Setting Up Your Remote Control 

ActionSteps
Program for TV or audio device.

Trying to add a third device will delete one or both programmed devices.
 

  1. With the device and receiver on, press and hold the Setup button on the remote for three seconds, until the red LED on the remote turns green.
  2. Enter the five-digit code for the device.

    Result: The LED blinks green twice. If it blinks red then green, repeat steps 1-2. 

  3. Press the Volume Up or Volume Down button.
  4. If the volume does not change, repeat the above steps with the next code.
  5. Verify the TV Power / All Power and Mute buttons control the programmed device. If not, repeat these steps with the next code.
     

If none of the listed codes work, try the automatic code search steps below.

Use automatic code search to find TV or audio device code.
  1. With your receiver and TV or audio device on, press and hold the Setup button on the remote for three seconds, until the red LED on the remote turns green.
  2. Do one of the following.
    • For a TV, enter 9-9-1.
    • For an audio device, enter 9-9-2.
  3. Press the Channel Up button repeatedly until the TV or device turns off. Wait about one second between each press.
  4. When the TV or device turns off, press the Setup button.
  5. On the Cox remote, press the TV Power button to turn the TV back on, or the All Power button to turn the audio device back on.
Clear programmed devices to add new devices.
  1. Press and hold the Setup button on the Cox remote for three seconds, until the red LED on the remote turns green.
  2. Enter 9-8-6.

    Result: The LED blinks green twice and all devices are cleared from the remote.
Pair with receiver.

Important: When paired with a receiver, the remote will not control any other receivers in your home. To use the remote with a different receiver, unpair the remote.
 

  1. Ensure the following:
    • Batteries are installed in the remote.
    • Your TV is on and set to the input for the Contour 2 receiver.
    • Your receiver is on.
  2. Press and hold the Setup button on the Cox remote for three seconds, until the red LED on the remote turns green.
  3. Press the Contour button.

    Result: The LED on the remote flashes.

  4. Do one of the following:
    • Follow the pairing instructions displayed on your TV and enter the three-digit code
    • Press the Contour button again and repeat until the instructions display. Then, enter the three-digit code.

    The remote may attempt to pair with other compatible receivers within 50 feet. Each press of the Contour button tells the remote to change receivers.

    Result: The receiver and remote are paired.

Unpair the remote.

When not paired, the remote uses IR signal only and line-of-sight is needed to control a receiver. 
 

  1. Press and hold the Setup button on the Cox remote for three seconds, until the red LED turns green.
  2. Enter 9-8-7.

    Result: The LED blinks green twice and the remote is no longer paired with the receiver.

Troubleshooting Your Remote Control 

ActionSteps
Check remote battery
  1. Press and hold the Setup button on the Cox remote for three seconds, until the red LED on the remote turns green.
  2. Enter 9-9-9.

    Result: The remote blinks to indicate battery status.

  3. Use the following table to determine if the batteries need to be replaced.
Remote LED BlinksBattery Health
4 greenExcellent
3 greenGood
2 redLow – replace soon
1 redVery low – replace soon
5 redExtremely low – replace ASAP
Troubleshoot not controlling TV or audio device

TVs and audio devices are controlled with IR only and always require line-of-sight. First ensure there is direct line-of-sight between the remote and the device. 
 

  1. Ensure the remote is programmed for the device.
  2. Check the remote battery status.
  3. Verify the device is connected to power, and the power strip or switched outlet is on, if applicable.
Troubleshoot TV audio control not responding to long pressesSome IR codes only partially work for a TV. If the volume control only changes one step at a time, or does not slide up or down with long presses of the volume buttons, try a different code for the TV.
Troubleshoot latency or receiver unresponsive to button presses

A brief delay or latency of a few seconds is within normal operation. 
 

  1. Press the Contour button, and proceed according to the LED color.
  2. Unpair and pair the remote, if you have not already.
  3. Perform a Factory Reset as follows:
    1. Press and hold the Setup button on the Cox remote for three seconds, until the red LED on the remote turns green.
    2. Enter 9-8-1.

      Result: The LED blinks green twice to indicate the remote has been reset.
  4. Reprogram the remote for the TV and audio device. The Factory Reset erases these codes.

Remote LED Indicator

The remote LED blinks when a command is sent to any device, and during setup and programming.


The color of the LED indicates whether the remote is operating in IR or RF mode, as shown in the table below. In paired RF mode, the remote blinks twice - once when a command is sent, and again when the receiver confirms receipt. 
 

LED ColorStatusAction
Green, greenA command was sent and received in RF mode.No action required, the remote is paired to the receiver. If there is latency of more than 5 seconds, unpair and re-pair the remote and receiver.
Green, redA command was sent in RF mode, but receiver did not confirm.Unpair and re-pair the remote and receiver.
RedA command was sent in IR mode. The LED blinks red once for all TV and audio device commands.If the remote LED blinks red after a command to the receiver, such as pressing the GUIDE button, the remote is in IR mode. Unpair and re-pair the remote and receiver for RF operation.

Using Voice Command 

  1. Ensure the remote is paired to the receiver.
  2. Ensure you are 1-8 inches away from the microphone located at the top of the remote.
  3. Press and hold the Voice (mic symbol) button while talking.

    Result: The LED on the remote flashes and a microphone symbol displays on your TV indicating Contour is listening.

  4. Say what you want to do or see, and let Contour do the rest. The table below provides some suggested phrasing.
CategorySuggested Phrases
Live TV
  • Watch USA.
  • Watch 1056.
  • What's on NBC? Yes, watch that.
  • Record this.
Navigation
  • Open the Menu.
  • Go up two, then select.
  • Show me movies On Demand
  • What's on my DVR
Search / Browse
  • Find Law & Order.
  • Search for The Big Bang Theory.
  • Show me all free comedy movies.
  • Do you have any scary movies?
  • Filter by free.
  • Remove free.
  • When’s the next UFC event?
  • When are the Braves on?
  • Find Eric Stoltz.

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