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ARRIS / Motorola SB5100

Last Updated: Fri, 23 Jan 2015 > Related Articles

6 rated this

Summary

Learn more about the ARRIS / Motorola SB5100 cable modem.

Solution



The ARRIS / Motorola SB5100 is a DOCSIS 2.0 cable modem.


Front View



After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View


back


The ARRIS / Motorola SB5100 has the following ports available on the back of the modem:

  • Power - Connects the cable modem to the power adapter
  • CABLE - Connects to the cable wall outlet
  • USB - Connects to the USB port on your computer
  • ETHERNET - Connects to the Ethernet port on your computer

Modem Lights


The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.



Ethernet or USB Connection - Modem functioning correctly


Modem in Standby - Press the standy button to restore back to normal


Modem Looking for Cable Connection

Modem LightStatusProblemSolution
POWEROffNo powerVerify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.
FlashingAn error has occurred during normal operationVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
RECEIVESlow
Flashing
Searching for cable connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
Fast Flashing ModemSearching for cable connectionIf this is a new modem or a replacement modem, contact Cox with the MAC address. If there are several MAC addresses on the modem, use the HFC or RF MAC address. View MAC Address Label.
OffNo connection cable connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
SENDFlashingScanning for the upstream frequencyVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
ONLINEFlashingScanning for the network connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
ACTIVITYBlinkingNone - Transmitting or receiving dataN/A

MAC Address Label 



MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources

Quick Reference Guide (PDF)


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