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Cox Digital CableCARD™ Service

Last Updated: Thu, 02 Feb 2017 > Related Articles

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Learn more about CableCARDs, including available features, device requirements, and installation.


To obtain a CableCARD, visit your local Cox Solutions Store or call 1-877-820-8202 to schedule a professional installation.

Cox Digital CableCARD™ Service allows you to receive video programming through the use of a retail device. This includes TVs and other devices that accept CableCARDs.

  • A retail device has built-in technology that allows you to receive digital and High-Definition (HD) cable signals without the use of a Cox receiver.
  • You can lease a CableCARD from Cox to access digital cable and HD programming.

Cox Digital CableCARD Service Details

With CableCARD devices, you do not have access to the features below:

  • Cox’s Interactive Program Guide (IPG) including Cox’s Parental Controls
  • On DEMAND Services including Subscription Video on Demand (SVOD)
  • Pay-Per-View (PPV), including special events and sports packages

You can call Cox to order PPV special events and sports packages.

Installing a CableCARD

  • For a professional install, call 1-877-820-8202.
  • To self install a CableCARD, visit your local Cox Solutions Store and pick up a CableCARD Self Install Kit. Refer to Installing Your CableCARD™ (PDF).

Using a CableCARD

When the CableCARD is installed into your Digital Cable Ready device, it is paired to that device only, and will not work with any other device.

  • Pairing matches the DCR device and the CableCARD, using technology that allows subscribers to view the programming to which they subscribe.
  • Once the CableCARD has been installed, DO NOT REMOVE it.
  • There is no cleaning or maintenance required for the CableCARD.
  • For troubleshooting assistance, call 1-877-820-8202 for technical support.

Note: Cox does not troubleshoot retail digital cable ready devices.

CableCARD and Cox Receiver Features

Refer to the table below for comparisons of CableCARDS and Cox Receivers.

FeaturesCableCARD OnlyCox Receiver
Cable Programming
Can receive both analog and digital programming.
Picture Quality
Produces a clear picture and high-quality sound.

Premium Channels
Can access premium channels like HBO, Showtime, or Starz!

Note: Based on your programming package, premium channels are available.

Interactive Program Guide
Can access Cox's interactive programming guide.
NO - Customers will no longer have access to Cox's interactive programming guide.YES
Can purchase PPV movies using your remote control.

NO - The current CableCARD does not support interactive services.

Can access On Demand.

NO - The current CableCARD does not support two-way interactive services.


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