• Español
  •  
  • Select a Location
    Select a Location

    Welcome!

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

TV

Having problems with your TV signal or Picture? Did you know that most TV issues can be solved by using our in-home reset tool? Just sign-in, click the Reset button, and get back to watching the show. >> Reset My Cable Box

Back Print Article

SMC 8013

Last Updated: Mon, 05 Jan 2015 > Related Articles

1 rated this

Summary

Learn more about the available ports and an explanation of the status lights on a SMC 8013 WiFi cable modem.

Solution


Installation

If you need help setting up your cable modem, use the following articles:


The SMC 8013 is a DOCSIS 2.0 cable modem.


Front View 



After the cable modem has successfully registered on the network, the Power, Cable, and Traffic indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 



The SMC 8013 has the following ports available on the back of the modem:

  • Power - Connects the cable modem to the power adapter
  • Reset - Resets the cable modem
  • ETHERNET (1-4) - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer
  • CATV - Connects to the cable wall outlet

Modem Lights 

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.


Ethernet Connection - Modem functioning correctly
 

USB Connection - Modem functioning correctly
 

Modem Looking for Cable Connection 

Modem LightStatusProblemSolution
PowerSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
Diag Solid AmberDevice System FailureVerify all cable connections and try rebooting the gateway. If connection is OK and gateway reboot does not correct the problem, contact Customer Support.
OffNone - normal operationN/A
Cable Solid GreedNone - cable connection foundN/A
Flashing greenSearching for cable connectionVerify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
OffNo cable connectionVerify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
TrafficSolid GreedNone - CMTS connection foundN/A
Flashing greenSearching for CMTS cable connectionVerify all cable connections and try resetting the gateway. If connection is OK and gateway reset does not correct the problem, contact Customer Support.
WirelessFlashing GreenNone - transferring data via a wireless connectionN/A
OffNo Wireless linkN/A
LAN 1-4Solid AmberNone - connected at 10 MbpsN/A
Solid GreenNone - connected at 100 MbpsN/A
Flashing GreenNone - transferring dataN/A
OffNo Ethernet foundVerify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.
USBSolid GreenNone - successfully found the computer through USB connectionN/A
Flashing GreenNone - transferring dataN/A
OffNo USB foundVerify USB cable connections, the TCP/IP settings and the USB cable. You might need to reinstall the USB drivers. If this does not resolve the issue, contact Customer Support.

MAC Address Label



MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources

SMC Website


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?