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Resetting Your Cable Connection

Last Updated: Thu, 14 Aug 2014 > Related Articles

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Learn to use the reset tool solve your No Picture problem.


Having a problem with your TV picture? You can refresh your cable box using the Cable Connection Reset tool. 


If earlier troubleshooting steps haven't resolved your No Picture problem, you can use our Cable Connection Reset Tool to request that Cox send a refresh and reboot command to your cable box. 

Resetting your cable connection may take up to 15 minutes.

  • You cannot record on a DVR during the reset. Any pre-scheduled DVR recording will fail during the reset.
  • You will not be able to watch television on any cable-connected television in the house during the reset.
  • Before using the Cable Connection Reset Tool, be sure you've tried all the earlier troubleshooting steps.

When you click the button below, you'll be asked to log in to your Cox.com account. This allows our servers to sync with your cable equipment on our network. If you haven't created a Cox.com account yet, you can do so there.

Still want to reset your connection? Click the button below to sign in to cox.com.

Sign In


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