• Español
  •  
  • Select a Location
    Select a Location

    Welcome!

    Let us know the location you'd like to browse.

    or

    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home

TV

Having problems with your TV signal or Picture? Did you know that most TV issues can be solved by using our in-home reset tool? Just sign-in, click the Reset button, and get back to watching the show. >> Reset My Cable Box

Back Print Article

ARRIS / Motorola SB6120

Last Updated: Fri, 05 Dec 2014 > Related Articles

44 rated this

Summary

Learn about the available ports and the status lights on an ARRIS / Motorola SB 6120 cable modem.

Solution



The ARRIS / Motorola SB6120 is a DOCSIS 3.0 cable modem. This modem is currently only recommended for the Preferred package and below. If used with a Microsoft operating system other than Vista or Windows 7, the registry keys must be updated to enable maximum speed performance.


Front View 



After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 



The ARRIS / Motorola SB6120 has the following ports available on the back of the modem:

  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter

Modem Lights 

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.



Modem LightStatusProblemSolution
POWERSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
RECEIVESolid GreenNone - downstream channel connectedN/A
Solid BlueNone - downstream channel connected with bonded channelsN/A
FlashingSearching for a downstream channel connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
OffModem off-lineVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
SENDSolid GreenNone - upstream channel connectedN/A
Solid BlueNone - upstream channel connected with bonded channels.N/A
FlashingModem registering with headend - searching for an upstream channel connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
OffModem off-lineVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
ONLINESolid GreenNone - connected to the InternetN/A
FlashingNone - scanning for configuration parametersN/A
OffNo connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
LINKSolid AmberNone - a single device connected to the Ethernet port and no data is being sent to or from the modemN/A
Solid BlueNone - a High-speed Gigabit Ethernet connection from the cable modem to the computerN/A
FlashingNone - a single device connected to the Ethernet port and data is being transferred between the computer and the cable modemN/A
OffNo devices connectedVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.

MAC Address Label 



MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


Rate this Article:

Related Topics:

Give us your feedback:

Feedback

Maximum 500 characters

Back Print Article

Need More Help?