Having problems with your TV signal or Picture? Did you know that most TV issues can be solved by using our in-home reset tool? Just sign-in, click the Reset button, and get back to watching the show. >> Reset My Cable Box
ARRIS / Surfboard SB6120
Last Updated: Tue, 20 Sep 2016 > Related Articles
Learn about the available ports and the status lights on an ARRIS / Surfboard 6120 cable modem.
If you need help setting up your cable modem, refer to the following articles.
The ARRIS / Surfboard SB6120 is a DOCSIS 3.0 device offering 4 x 4 channel bonding.
After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
|Off||No power||Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.|
|RECEIVE||Solid Green||None - downstream channel connected||N/A|
|Solid Blue||None - downstream channel connected with bonded channels||N/A|
|Flashing||Searching for a downstream channel connection||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Off||Modem off-line||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|SEND||Solid Green||None - upstream channel connected||N/A|
|Solid Blue||None - upstream channel connected with bonded channels.||N/A|
|Flashing||Modem registering with headend - searching for an upstream channel connection||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|ONLINE||Solid Green||None - connected to the Internet||N/A|
|Flashing||None - scanning for configuration parameters||N/A|
|LINK||Solid Amber||None - a single device connected to the Ethernet port and no data is being sent to or from the modem||N/A|
|Solid Blue||None - a High-speed Gigabit Ethernet connection from the cable modem to the computer||N/A|
|Flashing||None - a single device connected to the Ethernet port and data is being transferred between the computer and the cable modem||N/A|
|Off||No devices connected|