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Scientific Atlanta Webstar DPX-2100

Last Updated: Wed, 14 Jan 2015 > Related Articles

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Summary

Learn about the available ports and view an explanation of the status lights on a Scientific Atlanta DPX-2100 cable modem.

Solution


Installation

If you need help setting up your cable modem, refer to the following articles.


The Scientific Atlanta DPX-2100 is a DOCSIS 2.0 cable modem.


Front View


Front view of Scientific Atlanta Webstar Dpx-2100 Cable Modem


After the cable modem has successfully registered on the network, the POWER, PC, and CABLE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View


Back view of Scientific Atlanta Webstar Dpx-2100 Cable Modem


The Scientific Atlanta DPX-2100 has the following ports available on the back of the modem:

  • POWER - Connects the cable modem to the power adapter
  • RESET - Resets the cable modem
  • ETHERNET - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer
  • CABLE IN - Connects to the cable wall outlet

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Ethernet and USB Connection - Modem functioning correctly

Modem Looking for Cable Connection

Modem Looking for Computer Connection

Modem LightStatusProblemSolution
PowerOffNo powerVerify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.
PCOff / BlinkingNo Ethernet / USB signalVerify cable connections and try resetting the modem. If cable is ok and modem reset doesn’t work, contact Customer Support.
SolidNone - Ethernet / USB carrier presentN/A
CableSlow
Flashing
Searching for cable connectionVerify all cable connections and try resetting the modem. If cable is ok and modem reset doesn't work, contact Customer Support.
Fast Flashing ModemSearching for cable connectionIf this is a new modem or a replacement modem, you must contact Cox with your MAC address. If there are several MAC addresses on the modem, use the “HFC” or “RF” MAC address. View Mac address Label.
OffNo cable connectionVerify all cable connections and try resetting the modem. If cable is ok and modem reset doesn't work, contact Customer Support.
CableBlinkingNone - software upgrade or cable activityN/A
Status

Note: This modem light is not included on this model.
SolidNone - registered on the networkN/A
BlinkingScanning the network and attempting to registerVerify cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.

MAC Address Label


Example Mac Address Label


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources


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