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Troubleshooting the Hitron CDA 30360 Cable Modem

Last Updated: Fri, 29 Aug 2014 > Related Articles

6 rated this

Summary

Learn about the available ports and an explanation of the status lights on a Hitron CDA 30360 cable modem.

Solution


Installation

 

If you need help setting up your cable modem, refer to the following articles.


The Hitron CDA 30360 Cable Modem is a DOCSIS 3.0 cable modem.
 

Front View

  

 Front View of Hitron CDA 30360 modem

 
After the cable modem is successfully registered on the network, the Power and Status indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View
 

 Back View of Hitron CDA 30360 modem
 

The Hitron CDA 30360 has the following ports available on the back of the modem:

  • POWER - Connects the cable modem to the power adapter.
  • CATV - Connects to the cable wall outlet.
  • ETH - Connects to the Ethernet port on your computer or home network.

Modem Lights
 

 Lights on Hitron CDA 30360 modem

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
Downstream
 

Downstream icon
Green BlinkingModem is establishing a connection from the Internet to the computer.Verify all cable connections and try resetting the modem.  If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the computer to the Internet is established with one download frequency.N/A
Solid BlueNone. Connection from the computer to the Internet is established with multiple download frequencies, known as channel bonding.N/A
Upstream
 
Upstream icon
OffModem is establishing a connection from the computer to the Internet.Verify all cable connections and try resetting the modem.  If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the computer to the Internet is established with one upload frequency.N/A
Solid BlueNone. Connection from the computer to the Internet is established with multiple upload frequencies, known as channel bonding.N/A
Status
 
Status icon
Green BlinkingModem is establishing a connection to the cable provider.Verify all cable connections and try resetting the modem.  If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone. Modem connection establishedN/A
Solid BlueNone. Modem connection establishedN/A
Lans
 
Lans icon
Green BlinkingNone. Data is flowing between the computer and the Internet.N/A
Solid GreenNone. Modem is connected to LAN device, like computer or router.N/A
Solid BlueNone. Modem is connected to LAN device, like computer or router.N/A

MAC Address Label
 

MAC Address on Hitron CDA 30360 modem
 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Additional Resources

 


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