• Español
  • Select a Location
    Select a Location


    Let us know the location you'd like to browse.


    Already a Cox Residential customer?

    Looking for Business services? Go to Cox Business home


Having problems with your TV signal or Picture? Did you know that most TV issues can be solved by using our in-home reset tool? Just sign-in, click the Reset button, and get back to watching the show. >> Reset My Cable Box

Back Print Article

Scientific Atlanta DPC2100

Last Updated: Tue, 25 Aug 2015 > Related Articles

36 rated this


Learn about the available ports and an explanation of the status lights on a Scientific Atlanta DPC2100 cable modem.


The Scientific Atlanta DPC2100 is a DOCSIS 2.0 cable modem.

Front View 

After the cable modem has successfully registered on the network, the POWER, RECEIVE, and CABLE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 

The Scientific Atlanta DPC2100 has the following ports available on the back of the modem:

  • 12 VDC - Connects the cable modem to the power adapter
  • RST - Resets the cable modem
  • ETHERNET - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer
  • CABLE - Connects to the cable wall outlet

Modem Lights 

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Ethernet Connection - Modem functioning correctly

No Connection - Modem functioning correctly

Modem Looking for Cable Connection

Modem LightStatusProblemSolution
POWEROffNo powerVerify power supply connections, the power switch on the modem itself, the electrical outlet, and make sure the outlet is not connected to a switch.
FlashingAn error has occurred during normal operationVerify coaxial cable connection and try resetting the modem. If cable is ok and reset doesn’t work, contact Customer Support.
DATA RECEIVEFlashingNone - transmitting or receiving dataN/A
DATA SENDFlashingNone - transmitting or receiving dataN/A
Searching for cable connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
Fast Flashing ModemSearching for cable connectionIf this is a new modem or a replacement modem, you must contact Cox with your MAC address. If there are several MAC addresses on the modem, use the HFC or RF MAC address. View MAC Address Label.
OffNo cable connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset doesn't work, contact Customer Support.
PCFlashing GreenNone - Ethernet connection to modem found, transmitting dataN/A
OffNo Ethernet foundVerify Ethernet cable connections, the TCP/IP settings and the NIC. You might need to reinstall the NIC drivers. If this does not resolve the issue, contact Customer Support.

MAC Address Label 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Rate this Article:

Related Topics:

Give us your feedback:


Maximum 500 characters

Back Print Article

Need More Help?