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Troubleshooting the Zoom 5341J D3 Cable Modem

Last Updated: Wed, 16 Jul 2014 > Related Articles

9 rated this

Summary

Provides an overview of the available ports and an explanation of the status lights on a Zoom 5341J D3 cable modem.

Solution

The Premier (Premier Plus, where available) package is highest compatible package for this device in the following markets.

  • Baton Rouge
  • Gulf Coast
  • Hampton Roads
  • New Orleans
  • Orange County
  • Palos Verdes
  • San Diego

Installation

 

If you need help setting up your cable modem, refer to the following articles:


The Zoom 5341 Cable Modem is a DOCSIS 3.0 cable modem.
 

Front View
 


After the cable modem is successfully registered on the network, the Power and Status indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View
 


The Zoom 5341 has the following ports available on the back of the modem:

  • POWER - Connects the cable modem to the power adapter.
  • CATV - Connects to the cable wall outlet.
  • RESET - Resets the device.
  • ETH - Connects to the Ethernet port on your computer or home network.

Modem Lights

The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution

Power

OffPower is off. Power failure or disconnected.Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
OnPower is on when light is greenN/A

DS

(downstream)

Blinking GreenModem is establishing a connection from the Internet to the computer.Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the computer to the Internet is established.N/A
Blinking BlueNegotiating a bonded DS (downstream) channelVerify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid BlueOne or more DS (downstream) channels are bondedN/A

US

(upstream)

OffModem is establishing a connection from the computer to the Internet.Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
SolidNoneN/A
Blinking BlueNegotiating a bonded US (upstream) channelVerify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid BlueOne or more DS (downstream) channels are bondedN/A
OnlineBlinking GreenModem is establishing a connection to the cable provider.Verify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
Solid GreenNone. Modem connection establishedN/A
OffOfflineVerify all cable connections and try resetting the modem. If cable is ok and modem reset does not work, contact Customer Support.
LinkBlinking GreenNone. Data is flowing between the computer and the Internet.N/A
Solid GreenNone. Modem is connected to LAN device, like computer or router.N/A
OffNo Ethernet found

Verify Ethernet cable connections, the TCP/IP settings and the NIC. The NIC drivers might need to be reinstalled. If this does not resolve the issue, contact Customer Support.

MAC Address Label
 


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Manufacturer Resources

 

Quick Start Guide (PDF)


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