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ARRIS / Motorola SURFboard® SBG901

Last Updated: Mon, 17 Aug 2015 > Related Articles

18 rated this

Summary

Learn about the available ports and an explanation of the status lights on an ARRIS / Motorola Surfboard SBG901 Wireless Gateway cable modem.

Solution



The ARRIS / Motorola SBG901 is a DOCSIS 2.0 cable modem.
 

Front View 

 

Front view

 
After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View 

 

Back view

 
The ARRIS / Motorola SBG901 has the following ports available on the back of the modem:

  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter

Modem Lights 

 
The modem lights indicate the current status of your cable modem. To troubleshoot any connection problems, use the table below.

Front view

Modem LightStatusProblemSolution
POWERSolid GreenNoneN/A
OffNo powerVerify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.
RECEIVE

Solid Green

None - downstream channel connected.

N/A
FlashingSearching for a downstream channel connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
OffModem off-lineVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
SEND

Solid Green

None - upstream channel connected.

N/A
FlashingModem registering with headend - searching for an upstream channel connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
OffModem off-lineVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
ONLINESolid GreenNone - connected to the InternetN/A
FlashingNone - scanning for configuration parametersN/A
OffNo connectionVerify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
WIRELESSSolid AmberNone - WPS pairing successful, LED turns green after five minutesN/A
Solid GreenNone - wireless pairing successfully established between the SBG901 and another Wi-Fi enabled device on the network, such as a printer, laptop, or PDAN/A
Flashing AmberNone - Wi-Fi enabled with unencrypted wireless data activityN/A
Flashing GreenNone - Wi-Fi enabled with encrypted wireless data activity, long / short flash indicates mobile pairing in progressN/A
OffNo devices connectedFor all wireless connection related issues, contact ARRIS / Motorola directly.

MAC Address Label 

 
Mac label

 
MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


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