Having problems with your TV signal or Picture? Did you know that most TV issues can be solved by using our in-home reset tool? Just sign-in, click the Reset button, and get back to watching the show. >> Reset My Cable Box
ARRIS / Motorola SURFboard® SBG901
Last Updated: Mon, 17 Aug 2015 > Related Articles
Learn about the available ports and an explanation of the status lights on an ARRIS / Motorola Surfboard SBG901 Wireless Gateway cable modem.
If you need help setting up your cable modem, refer to the following articles.
The ARRIS / Motorola SBG901 is a DOCSIS 2.0 cable modem.
After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.
|Off||No power||Verify power supply connections and electrical outlet. Also make sure the outlet is not connected to a switch.|
None - downstream channel connected.
|Flashing||Searching for a downstream channel connection||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|Off||Modem off-line||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
None - upstream channel connected.
|Flashing||Modem registering with headend - searching for an upstream channel connection||Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.|
|ONLINE||Solid Green||None - connected to the Internet||N/A|
|Flashing||None - scanning for configuration parameters||N/A|
|WIRELESS||Solid Amber||None - WPS pairing successful, LED turns green after five minutes||N/A|
|Solid Green||None - wireless pairing successfully established between the SBG901 and another Wi-Fi enabled device on the network, such as a printer, laptop, or PDA||N/A|
|Flashing Amber||None - Wi-Fi enabled with unencrypted wireless data activity||N/A|
|Flashing Green||None - Wi-Fi enabled with encrypted wireless data activity, long / short flash indicates mobile pairing in progress||N/A|
|Off||No devices connected||For all wireless connection related issues, contact ARRIS / Motorola directly.|