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Troubleshooting the Zoom 5352 WiFi Cable Modem

Last Updated: Fri, 29 Aug 2014 > Related Articles

2 rated this

Summary

Learn about the available ports and an explanation of the status lights on the Zoom 5352 WiFi Cable Modem.

Solution


Installation

 

If you need help setting up your cable modem, refer to the following articles.


Front View

 

Front View Zoom 5352 modem


After the cable modem is successfully registered on the network, the POWER, DS, US, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational. For more details, refer to the Modem Lights section.

Back View

 

Back View Zoom 5352 modem

The Zoom 5323 has the following ports available on the back of the WiFi modem:

  • POWER ON / OFF - Turns the modem / router on and off.
  • CABLE - Connects to the cable wall outlet.
  • ETHERNET - Four ports to connect to the Ethernet port on the computer or home network.
  • RESET - Use this button in the unlikely event that you want to restore the default factory settings.


Note: The RESET button is for maintenance purposes only. For more details, refer to the Modem Lights section.

Modem Lights

Lights on Zoom 5352 modem


The modem lights indicate the current status of your WiFi cable modem. To troubleshoot any connection problems, use the table below.

Modem LightStatusProblemSolution
PowerOffNo Power.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNoneN/A

DS 

(Downstream)

Blinking GreenScanning for downstream channel is in progress.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the computer to the Internet is established on one channel.N/A
Solid BlueNone. The modem is operating on more than one channel (downstream bond mode).N/A

US

(Upstream)

OffUpstream channel is inactive.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Blinking GreenScanning for upstream channel is in progress.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Connection from the Internet to the computer is established on one channel.N/A
Solid BlueNone. The modem is operating on more than one channel (upstream bond mode).N/A
ONLINEOffNo connection.Verify all cable connections and try resetting the modem. If cable is OK and modem reset does not work, contact Customer Support.
Solid GreenNone. Cable WiFi modem is operational.N/A
LINK 1 - 4OffNo Ethernet link detected.N/A
Blinking GreenNone. Data is flowing.N/A
Blinking AmberNone. Data is flowing.N/A
Solid GreenNone. Connected to 10 or 100Mbps.N/A
Solid AmberNone. Connected at 10 or 100 Mbps.N/A
WPSOffNo WiFi client associated wtih the cable modem via WPSEnable WiFi.
Blinking GreenNone. WPS is in discovery mode. (LED blinks for up to 2 minutes)N/A
Solid GreenNone. WPS configuration is successful.N/A
WLANOffWiFi is disabled.Enable WiFi.
Blinking GreenData is flowing.N/A
Solid GreenNone. WiFi is enabled.N/A

MAC Address Label

 

MAC Address on Zoom 5352 modem


MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.


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